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AT&T

Lead – ServiceNow, Platform Operations

AT&T

Lead - ServiceNow Platform Operations overseeing reliability and performance across business platforms. Driving operational excellence and architectural standards in a complex IT environment.

Posted 7/3/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading enterprise platform operations, with a strong focus on ServiceNow platform management, incident management, and operational standards. Proven ability to provide architectural guidance and drive automation initiatives to enhance platform reliability and performance.

Highest-signal resume keywords
ServiceNow Platform OperationsIncident ManagementEnterprise-Scale EnvironmentsServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Platform OperationsIncident ManagementPerformance MonitoringAutomation InitiativesArchitectural Guidance
Tools & Technologies
ServiceNow
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistServiceNow Certified Application ArchitectServiceNow Certified Technical Architect
Industry Keywords
Enterprise PlatformOperational StandardsMulti-Instance Environments

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead enterprise platform operations, ensuring reliability and performance
  • Manage production support and incident management
  • Provide architectural guidance to teams
  • Establish operational standards and support models
  • Monitor platform health and performance metrics
  • Drive automation and improvement initiatives

Requirements

What you’ll need
  • 13+ years overall IT experience
  • 5+ years in ServiceNow Platform Operations
  • Experience in enterprise-scale, multi-instance environments
  • ServiceNow Certified System Administrator (CSA) (must have)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities
  • Paid time off