Lead – ServiceNow, Platform Operations

AT&T

Lead - ServiceNow Platform Operations overseeing reliability and performance across business platforms. Driving operational excellence and architectural standards in a complex IT environment.

Posted 7/3/2026full-timeBengaluru • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead enterprise platform operations, ensuring reliability and performance
Manage production support and incident management
Provide architectural guidance to teams
Establish operational standards and support models
Monitor platform health and performance metrics
Drive automation and improvement initiatives

Requirements

What you’ll need

13+ years overall IT experience
5+ years in ServiceNow Platform Operations
Experience in enterprise-scale, multi-instance environments
ServiceNow Certified System Administrator (CSA) (must have)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Platform OperationsIncident ManagementPerformance MonitoringAutomation InitiativesArchitectural Guidance

Certifications

ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistServiceNow Certified Application ArchitectServiceNow Certified Technical Architect