Representative

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account documentation and notes in real time
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections and suggest money sources for debt payment
• Use scripts/verbatims and collection systems to maximize recovery on each call
• Navigate multiple computer applications and databases while communicating with consumers
• Follow FDCPA, state, and other legal compliance requirements
• Build trust through active listening, empathy, and strong communication
• Complete company collector training program and onboarding activities

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle

Collection Representative – SC

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle and Alliance Collection Agencies.
Handling high-volume calls, negotiating payment arrangements, and meeting collection and compliance metrics.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections and suggest money sources for debt payment
• Use scripts/verbatims and collection systems to maximize recovery on each call
• Ensure compliance with FDCPA and state and other legal requirements
• Handle inbound consumer calls while on the dialer and place outbound calls
• Build trust through active listening, empathy, and strong communication
• Learn and operate collection systems and programs proficiently
• Complete company collector training and onboarding activities

Remote Collection Representative helping U.S. consumers resolve past-due medical balances

Collection Representative – AR

Remote Collection Representative negotiating payment solutions for consumers with past-due medical balances. Handling high-volume calls, documentation, compliance, and performance-driven collections.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Build trust through active listening, empathy, and strong communication
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections
• Suggest money sources for debt payment
• Use scripts and verbatims while navigating collection guidelines
• Follow FDCPA, state, and other legal compliance requirements
• Learn and proficiently operate collection systems and programs
• Complete company collector training and onboarding activities

Collection Representative helping consumers resolve past-due medical balances for RevCycle

Collection Representative

Collection Representative negotiating payment solutions for consumers with past-due medical balances at RevCycle. Handling high-volume calls, documenting accounts, and meeting compliance and recovery targets.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Execute brand strategy and tactics in field, sales performance
• Effectively manage assigned territory and targeted accounts
• Build strong customer relationships
• Continuous improvement of sales performance
• Develop and execute a call plan to maximize access and sales opportunities
• Share market intelligence information with teams to achieve alignment

Specialty Representative managing migraine treatment accounts in local market

Specialty Representative, Migraine

Specialty Representative focused on migraine treatments at AbbVie, driving sales performance and building customer relations in assigned territory. Ensuring compliance with business conduct and laws.

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Healthcare Survey Agents conducting outbound calls for brief surveys

Outbound Survey Representative

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

• Increase commercial revenue by reducing commercial churn
• Identify customers who should be on contract or customers whose contracts are expiring
• Handle and identify Business Solutions opportunities for Business customers
• Assist with customer care for Business customers
• Demonstrate full understanding of current marketing campaigns and products
• Communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Commercial Retention Representative increasing revenue by reducing churn for Vyve Broadband

Commercial Retention Representative

Commercial Retention Representative working with businesses to reduce churn and increase revenue for Vyve Broadband. Responsibilities include customer account management and Salesforce utilization.

• Possesses expert knowledge of multiple products and services to handle the most complex Customer communications
• Acts independently in a professional, knowledgeable, positive, timely and customer-focused manner
• Works effectively under pressure in a very fast paced environment
• Provides training and development of other team members
• Helps to identify opportunities for improving overall team performance

Customer service representative at American Public Life handling complex inquiries

Admin Representative

Customer service representative at American Public Life managing complex Customer communications and problem-solving in a fast-paced environment while providing training to team members.

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures

Lead Development Representative providing remote support for payroll services

Lead Development Representative – Spanish

Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Support retail partners through store visits, product demos, and sales floor training to drive product knowledge and sales
• Execute merchandising, promotional activations, and seasonal brand initiatives across the territory
• Represent Altra at community events, races, expos, and consumer engagement activities
• Build strong relationships with retail and community partners to increase brand awareness and advocacy
• Partner with Sales Representatives and Field Service teams to deliver effective territory plans, training, and activations
• Gather and share insights on consumer feedback, product performance, competitor activity, and market trends
• Maintain accurate reporting, manage field resources responsibly, and ensure operational excellence
• Achieve territory goals through consistent execution, strong organization, and proactive problem-solving

Field Service Representative driving brand growth and engagement in assigned territory

Field Service Representative

Field Service Representative executing retail support and engagement strategies in assigned territory for Altra. Building relationships with partners and driving brand awareness through community events and activations.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on financial planning at Northwestern Mutual

Outside Representative

Financial Representative at Northwestern Mutual educating clients on financial planning and insurance options. Collaborating with a supportive local team to provide excellent customer service and build lasting relationships.

• Provide feedback and data of all reoccurring issues.
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization.
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.
• Communicate/coordinate technical issues in support of customer needs.
• Undertaking all customer support tasks in external facilities.
• Guaranteeing that the work progress accurately follows the agenda.
• Perform troubleshooting and strive to resolve issues.
• Produce frequent and analytical service reports.
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations.
• Formulate relationships of trust with customers.

Field Service Representative ensuring customer satisfaction in the PEMB industry

Field Service Representative – PEMB

Field Service Representative responsible for customer relations in the PEMB industry. Delivering technical support and ensuring timely responses to inquiries from Builder organization.

• Collaborate, provide technical assistance and consultation with vocational rehabilitation and services for the blind & visually impaired, state and community partners to improve the quality of local and statewide services toward systemic change, reflecting increase in access and state capacity.
• Through state interagency teams, state collaborative plans (formerly long range service plans, LRSP) will guide capacity building.
• Contributes to the HKNC strategic planning and implementation process with information and data from state interagency teams.
• Collaborate with consumers, VR and services for the blind, state DeafBlind projects, and community partners to identify DeafBlind youth and adults for inclusion in the HKNC National Registry;
• Facilitate the application process for individuals to HKNC for virtual and/or on-site assessment and/or training and facilitate coordination of transition back/follow up services to their community of choice;
• Provide information, advocacy and referral to local services for individuals and their families to maximize opportunities that are accessible;
• Coordinate and/or provide professional development training/resources to increase the number of qualified service providers (targeted, universal and intensive);
• Offer and provide business relations and consultation services for employers to recruit, hire and retain qualified employees, develop employee retention strategies, and learn about work-site related accommodations;
• Work with HKNC and community-based teams to support consumers with achieving their quality of life and employment goals;
• Assist with National Deaf-Blind Equipment Distribution Program (NDBEDP) capacity building within the region;
• Support the development and provision of billable employment training services to VR consumers through the services of the DeafBlind specialist in the state(s);
• adhere to state contract/agreement and reporting responsibilities;
• Provide consultation, support, and training to/on behalf of individuals, 55 and better, and service providers in collaboration with HKNC Older Adult Specialist;
• Provide consultation, support, and training to/on behalf of transition-age young adults in collaboration with their families and community partners including, but not limited to: educators, vocational rehabilitation counselors, Pre-ETS transition specialists, state deaf-blind projects, and the National Center on Deaf Blindness;
• Responsible for other duties as may be assigned or requested by his/her immediate supervisor, Executive Director and/or the HKS President & CEO.

Regional Representative advising on vocational rehabilitation for DeafBlind individuals

Regional Representative

Regional Representative for Helen Keller Services developing vocational rehabilitation strategies across South Central Region for DeafBlind individuals. Collaborating with agencies and communities to enhance services and outcomes.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

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