Field Service Representative – PEMB

Cornerstone Building Brands

Field Service Representative responsible for customer relations in the PEMB industry. Delivering technical support and ensuring timely responses to inquiries from Builder organization.

Posted 7/2/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesMid-LevelSenior💰 $67,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Provide feedback and data of all reoccurring issues.
Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization.
Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.
Communicate/coordinate technical issues in support of customer needs.
Undertaking all customer support tasks in external facilities.
Guaranteeing that the work progress accurately follows the agenda.
Perform troubleshooting and strive to resolve issues.
Produce frequent and analytical service reports.
Coordinate with departments for root cause and/or solutions in support of customer needs.
Discern customer needs and offer advice or recommendations.
Formulate relationships of trust with customers.

Requirements

What you’ll need

High School diploma or equivalent experience required
Technical education, certification or experience preferred
Must have knowledge of PEMB and the ability to read blueprints
Prefer previous experience in at least two of the following areas
Previous building erection experience (5+ years)
Previous experience in the PEMB industry performing drafting or engineering tasks (5+ years)
Previous experience in PEMB manufacturing (5+ years)
Previous Field Service/Customer Service experience (5+ years)
PEMB experience is highly desired
PC competent (including Excel, Word, and Access)
Excellent communication skills (oral and written)

Benefits

Comp & perks

medical, dental, vision benefits starting day 1
401k
PTO
paid holidays
FSA
life insurance
LTD
STD
EAP
discount programs
tuition reimbursement
training
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingAnalytical ReportingDraftingEngineering TasksBuilding Erection Experience

Soft Skills

Excellent Communication SkillsCustomer Relationship ManagementTrust Building