Cornerstone Building Brands

Customer Support

• facilitate quality and accurate Quotations, Purchase Orders, and Work Orders
• ensure customer expectations are exceeded
• prompt, courteous and professional responses to customer requests
• maintain and grow sales from current active and past non-active customers
• able and willing to prospect new business
• data entry and accuracy being measured for orders into Oracle
• scheduling/delivery coordinating for multiple plant sites
• product knowledge, answering questions for customer support
• responsible for claims & account reconciliation and transactions
• responsible for timely communication back to appropriate function
• accepting inbound calls to assist with basic customer needs
• liaison for manufacturing and customer
• learning designated commercial/industrial product line

Customer Service Representative

Supervisor

• Garantizar la disponibilidad, confiabilidad y seguridad de los equipos e instalaciones
• Asegurar que operen de manera eficiente y continua para cumplir con la producción o servicio

Supervisor de Mantenimiento

General

• Responsible for proper movement of all materials
• Accurate issuing and stocking of production lines
• Cycle counting of raw materials as required
• Proper picking and loading of finished goods
• Assures finished goods are accurately loaded and handled with care
• Assures manufacturing loads are accurate and properly combined
• Assures scrap material is properly weighed and prepared for pick up
• Safe operation of forklifts, electric pallet jacks, etc.
• Other related duties as assigned

Material Handler

Representative

• Provide feedback and data of all reoccurring issues.
• Provide a strong focus of customer service with timely responses regarding inquiries from Builder organization.
• Develop and maintain customer relations by seeking customer feedback, both external and internal, to ensure continuous improvement takes places to improve overall performance.
• Communicate/coordinate technical issues in support of customer needs.
• Undertaking all customer support tasks in external facilities.
• Guaranteeing that the work progress accurately follows the agenda.
• Perform troubleshooting and strive to resolve issues.
• Produce frequent and analytical service reports.
• Coordinate with departments for root cause and/or solutions in support of customer needs.
• Discern customer needs and offer advice or recommendations.
• Formulate relationships of trust with customers.

Field Service Representative – PEMB

Field Engineer

• Perform advanced field diagnostics, repairs, and installations of windows and doors
• Conduct water tests according to company protocols
• Organize and coordinate jobs requiring two or more technicians
• Deescalate warranty or service concerns professionally
• Maintain strong relationships with customers and sales teams
• Travel within assigned territory daily; overnight travel may be required

Field Service Technician – Installation & Repair – Windows and Doors

Product Manager

• Shape the Future of Our Product Portfolio
• Develop and drive winning product portfolio and pricing strategies across our Canadian Business.
• Drive product and pricing strategy
• Lead the strategic direction of the Canadian product portfolio and pricing architecture.
• Build and evolve pricing strategies that improve margin, competitiveness, and customer value.
• Establish and monitor portfolio and pricing performance metrics.
• Translate market insights and business priorities into clear, actionable roadmaps.
• Strengthen how we manage the full product lifecycle—from ideation to commercialization and optimization.
• Introduce practical product management and pricing disciplines that strengthen decision making and execution.
• Partner closely with Sales, Marketing, Supply Chain, Finance, and Technical teams to identify and unlock growth opportunities.
• Build, coach, and develop a high-performing team of product and pricing professionals.

Director of Product Management – Pricing

Cloud Engineer

• Develop and enhance internal business applications using Azure services (e.g., App Service, Azure Functions, Logic Apps, Storage, Azure SQL)
• Implement features, fix defects, and support incremental improvements to existing tools used by internal teams across the organization
• Write clean, maintainable code in one or more modern languages such as C#, JavaScript/TypeScript, or Python for APIs, background services, and simple front-end components
• Integrate applications with internal systems (ERP, CRM, data services, authentication) by consuming and exposing REST APIs and other Azure-native integration patterns
• Ensure high-quality, enterprise-grade development outcomes by tightly integrating work streams and enforcing consistent standards across all internal and external technology partners
• Use Azure DevOps (or similar tools) for Git-based source control, work item tracking, and basic CI/CD pipelines for build and deployment
• Support the monitoring of applications using logs, metrics, and dashboards (e.g., Azure Monitor, Application Insights) to help maintain application health and performance
• Participate in code reviews, unit testing, and troubleshooting to ensure quality, reliability, and maintainability of delivered solutions
• Collaborate with business analysts, process owners, and senior developers to translate business requirements into technical tasks and application features
• Contribute to technical documentation, configuration notes, and simple user guides or runbooks for internal applications
• Follow secure coding practices and company standards for identity, access control, and data protection; support compliance with data privacy and governance policies
• Continuously develop skills in Azure, modern application development, DevOps, and AI/ML integration; share learnings with the broader team

Azure Application Developer

Drafter

• deliver complete and accurate drafting outputs, including drawings, shop details, and bills of materials (BOMs)
• ensuring high quality and on-time delivery aligned with customer-specific requirements
• Produce neat, accurate, and easy-to-follow fabrication documents that align with design calculations and manufacturing limitations
• Generate precise permit, approval, and erection drawings that comply with purchase order requirements and guide material installation
• Maintain tight project schedules, often accommodating last-minute changes or shifting priorities
• Communicate challenges and project needs to Project Engineers, Design Engineers, and Detailers to ensure timely technical resolution
• Respond promptly to calls, emails, and inquiries from customers, design teams, or manufacturing
• Provide expert-level solutions for field issues and generate the necessary documentation to support customer service
• Continuously enhance productivity, accuracy, and technical expertise
• Support and enforce drafting standards used by production detailers
• Manage multiple complex projects through fabrication and erection phases, balancing overlapping individual responsibilities
• Ensure conformance with defined engineering processes and initiate corrective actions to maintain compliance with quality standards
• Lead initiatives to improve quality, drive innovation, and increase efficiency

PEMB Drafter

Digital Marketing

• Execute and optimize all digital marketing activities including PPC, SEO, Paid Social, Websites, Visualizers, Marketing Automation to drive demand, increase brand visibility and maximize ROI
• Implement and manage top-of-funnel digital advertising campaigns to target and attract potential customers
• Coordinate pay-per-click (PPC) advertising and SEO efforts with assisting agencies and monitor performance to maximize ROI
• Maintain the brand's digital experience and websites to ensure a seamless user experience, including the execution of content and PDP updates via WordPress
• Organize and perform quality assurance (QA) and user acceptance testing (UAT) to ensure accuracy and functionality of digital marketing assets
• Collaborate with the corporate digital marketing team to continuously improve our websites, including enhancements and troubleshooting of website errors and bugs
• Execute lead generation, nurture and communication campaigns in collaboration with brand and channel teams, utilizing email marketing best practices
• Oversee the organization of leads within marketing automation platforms
• Evaluate the effectiveness of digital campaigns and make data-driven recommendations for improvements
• Stay up to date on industry trends, digital tools, and best practices to drive innovation and continuous improvement
• Monitor website usage / activity, campaign effectiveness for digital activities and marketing automation that are aligned with BU KPIs
• Deliver monthly performance reports
• Recommend optimizations and pivots to all digital activities based on reporting

Digital Marketing Specialist

Sales

• Manage a well-established ~$6M territory while identifying opportunities to expand customer relationships and increase market share
• Work closely with distributors, one-step dealers, and independent lumber yards to support their business needs
• Balance maintaining current business with proactive prospecting and new opportunity development
• Represent metal roofing, wall panel systems, trims, and accessory products across residential, agricultural, and commercial markets
• Conduct customer education and contractor training programs while supporting contractor pull-through initiatives
• Build strong partnerships with operations, branch leadership, estimating, and customer support teams
• Manage a high volume of customer interactions and transactions in a fast-paced environment
• Help customers transition through ongoing product and system integration initiatives following recent operational changes

District Sales Manager

Human Resources

• Provide technical support for the HR, Payroll and Timekeeping systems
• Continuously enhance HR technology to deliver an exceptional employee experience
• Support daily operations related to Dayforce WFM processes, including configuring and testing new requirements
• Provide support by troubleshooting issues, managing support requests, and ensuring timely resolution for users
• Maintain HR data integrity by auditing records, resolving discrepancies, and supporting ongoing employee data changes
• Partner with HR partners to identify and deliver optimization opportunities
• Generate reports and analyze data to provide insights and recommendations to HR leaders
• Partner with stakeholders to test, validate, and document system updates and enhancements
• Manage HR Data imports
• Provide coaching on HCM processes and best practices
• Perform other HRIS-related duties as assigned, including process improvement, system optimization, and special projects

HR Technology Analyst

• Reporting to the Field Service Manager, the Field Service Representative is dedicated to delivering exceptional support and building long-term, trust-based relationships with our builders.
• Leverage your expertise in componentized metal building systems and your ability to interpret technical drawings to troubleshoot issues and provide expert guidance.
• Collaborate with cross-functional teams to identify root causes and use applications such as Oracle R12, Excel, and CRM systems to efficiently manage and resolve cases.
• Provide insightful feedback and data on recurrent issues to enhance customer service and performance.
• Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization.
• Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements.
• Communicate and collaborate effectively with technical teams to address customer needs.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Regularly generate detailed and analytical service reports.
• Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs.
• Assess customer requirements and offer expert advice and recommendations.
• Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty.

Field Service Representative

• Manages Team of ten - twelve sales managers across large geographic region
• Responsible for $50M - $75M with objectives to expand the portfolio by 2 – 3X in three years
• Establish sales targets to meet company objectives
• Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization
• Partner with business development to extract maximum value from project specifications to drive increased close ratios and margin expansion
• Collaborate with cross-functional leaders to drive a coordinated go-to-market strategy for all commercial roof, wall, and associated product solutions
• Develops annual sales plan in support of MBCI organization strategy and objectives
• Directs implementation and execution of sales policies and practices
• Ensures communications are coordinated, supports sales plan objectives and meets organizational expenditure requirements in conjunction with marketing
• Coordinate growth strategies with Business Development to expand market share for metal roof and wall on all types of building projects
• Recommends sales strategies for improvement based on market research and competitor analyses
• Capable of leading integration initiatives to support aggressive M&A strategy
• Create a sales culture where exceptional customer service is the standard
• Drive sales performance through acquisition and development of exceptional talent
• Builds, develops and manages sales team capable of carrying out needed sales and service initiatives

Regional Sales Manager

• Manages Team of ten - twelve sales managers across large geographic region
• Responsible for $50M - $75M with objectives to expand the portfolio by 2 – 3X in three years
• Establish sales targets to meet company objectives
• Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization
• Partner with business development to extract maximum value from project specifications to drive increased close ratios and margin expansion
• Collaborate with cross-functional leaders to drive a coordinated go-to-market strategy for all commercial roof, wall, and associated product solutions
• Develops annual sales plan in support of MBCI organization strategy and objectives
• Directs implementation and execution of sales policies and practices
• Ensures communications are coordinated, supports sales plan objectives and meets organizational expenditure requirements in conjunction with marketing
• Coordinate growth strategies with Business Development to expand market share for metal roof and wall on all types of building projects
• Recommends sales strategies for improvement based on market research and competitor analyses
• Capable of leading integration initiatives to support aggressive M&A strategy
• Create a sales culture where exceptional customer service is the standard
• Drive sales performance through acquisition and development of exceptional talent
• Builds, develops and manages sales team capable of carrying out needed sales and service initiatives
• Performs other related duties as assigned