Cornerstone Building Brands

Outside Sales

• Account Development: Expand and cultivate existing accounts while establishing new ones to drive sales growth
• Sales Forecasting: Provide accurate sales forecasts and conduct competitive analysis to inform strategic decision-making
• Market Analysis: Analyze market segments to identify opportunities for growth and development
• Sales Planning: Strategically plan daily activities using CRM and a structured call frequency system to optimize sales opportunities
• Customer Engagement: Conduct sales promotions, educational meetings, and lead generation activities to foster strong customer relationships. Customize sales presentations driven to increase customers annual sales
• Price Management: Recommend pricing changes within established guidelines based on market dynamics and competitive analysis
• Problem Resolution: Address customer complaints promptly, investigate issues, and recommend solutions to ensure customer satisfaction
• Sales Administration: Maintain thorough sales records, including customer profiles and territory/account sales records

Territory Sales Manager

Sales

• Responsible for the profitable growth and market development of the territory
• Representing MBCI brand and product line
• Develop and implement market plans that include customer analysis, competitive insights, growth opportunities, and revenue goals
• Comprehensive understanding of all products and systems offered by Cornerstone Building Brands in the market
• Demonstrates a complete understanding of key customer’s business and the critical measures that drive each account
• Works effectively and collaboratively with all internal departments to ensure customer experience is optimized and efficient
• Ability to work with Operating Systems

District Sales Manager

Engineer

• Provide insightful feedback and data on recurrent issues to enhance customer service and performance
• Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization
• Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements
• Communicate and collaborate effectively with technical teams to address customer needs
• Troubleshoot and resolve technical issues promptly and efficiently
• Regularly generate detailed and analytical service reports
• Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs
• Assess customer requirements and offer expert advice and recommendations
• Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

Field Service Representative – Pre-Engineered Metal Buildings

• Develops and implements market plans that include customer analysis, competitive insights, growth opportunities, and revenue goals
• Comprehensive understanding of all products and systems offered by Cornerstone Building Brands in the market
• Demonstrates a complete understanding of key customer’s business and the critical measures that drive each account
• Works effectively and collaboratively with all Cornerstone Building Brands internal departments to ensure customer experience is optimized and efficient
• Ability to work with Operating Systems

Field Engineer

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections.
• Conduct on-site evaluations to assess product performance and identify repair needs.
• Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits.
• Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability.
• Manage tools and supplies inventory to maintain proper stock and organization.
• Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction.
• Travel within assigned territory daily; overnight travel may be required depending on territory.

Field Service Technician – Windows and Doors

Windows and Doors Field Service Technician

• Manages Team of ten to thirteen sales managers across large geographic region
• Responsible for over $110M with objectives to aggressively grow
• Establish sales targets to meet company objectives
• Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization
• Partner with business development to extract maximum value from project specifications to drive increased close ratios and margin expansion
• Directs implementation and execution of sales policies and practices
• Coach and grow the sales team on the use of sales methodology (Sales Challenger) and tools (CRM etc.)
• Ensures communications are coordinated, supports sales plan objectives and meets organizational expenditure requirements in conjunction with marketing
• Recommend sales strategies for improvement based on market research and competitor analyses
• Create a sales culture where exceptional customer service is the standard
• Drive sales performance through acquisition and development of exceptional talent

Regional Sales Manager

• Perform advanced field diagnostics, repairs, and installations of windows and doors
• Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service
• Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques
• Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care
• Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy
• Perform diagnostics and provide technical support via phone and email to internal and external stakeholders
• Conduct water tests according to company protocols and document results using internal software
• Apply knowledge of window and door installation practices to evaluate and support field projects
• Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers
• Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction
• Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics
• Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service
• Expand and apply knowledge of company products and industry standards to support advanced fieldwork
• Travel within assigned territory daily; overnight travel may be required depending on territory.

Field Service Technician

• Performing advanced field diagnostics, repairs, and installations of windows and doors
• Lead multi-technician jobs, conduct water tests, and handle escalated warranty concerns
• Perform basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service
• Demonstrate expertise in multiple window types and door systems, including repair and replacement techniques
• Work with different window and door materials with proper techniques and care
• Utilize a range of tools such as drills, sealants, and power tools with proficiency
• Perform diagnostics and provide technical support via phone and email
• Conduct water tests according to company protocols
• Apply knowledge of window and door installation practices
• Organize and coordinate jobs requiring multi-technician collaboration
• Deescalate warranty or service concerns professionally
• Maintain relationships with customers and sales teams through clear communication and accurate documentation
• Expand and apply knowledge of company products and industry standards

Digital Marketing

• Partner with search, paid media and social owners to guide enterprise SEO, SEM, and digital advertising programs (paid social, video, programmatic and emerging performance channels) within a hybrid corporate and agency model
• Manage retail direct media programs across key retail partners, with accountability for execution quality, optimization, and cost efficiency
• Bring strong expertise in search behavior, keyword strategy, audience intent, and bidding models to inform testing, optimization, and demand capture
• Improve visibility and conversion across organic search, paid placements, and AI-powered discovery experiences (GEO), including zero-click and AI-assisted results
• Partner with the Digital & Social CoE Marketing team and business units to improve demand capture, lead quality, and conversion performance
• Support and optimize marketing automation and lifecycle programs, proactively identifying opportunities to enhance effectiveness and scalability
• Partner with Marketing and IT to support a cohesive customer marketing data strategy that enables targeting, measurement, and personalization
• Maintain a clear, enterprise-level understanding of where customer and prospect data lives across platforms, including web analytics, CRM, marketing automation, paid media, social, and third-party sources
• Ensure accurate tracking and tagging through Google Tag Manager (GTM)
• Monitor and support reliable performance measurement through GA4 and dashboards
• Translate customer behavior, performance data, and feedback into actionable recommendations that enhance experience and drive revenue
• Identify trends, testing opportunities, and optimization roadmaps to support continuous improvement
• Lead training and contribute to digital standards, playbooks, and best practices to elevate capabilities across teams
• Partner with business units on pilot initiatives to test and validate new approaches prior to scaling
• Evaluate emerging technologies (AI content/search tools, CDPs, journey orchestration, testing/UX) and make adoption recommendations
• Support website optimization, testing, and related digital initiatives as needed

Digital Marketing Manager

Financial Planning and Analysis

• Analyze customer incentive and rebate program data to assess financial impact on customer behavior, sales performance, and revenue growth
• Develop, maintain, and enhance financial models and reporting tools to track program performance, costs, and return on investment (ROI)
• Prepare clear, data-driven analyses, reports, and presentations to communicate program performance and insights to internal stakeholders
• Partner with Sales and Marketing to evaluate and support incentive program structures that drive desired customer behaviors
• Collaborate with Finance to ensure accurate tracking, calculation, accrual, and timely payment of customer incentives and rebates
• Manage builder rebate programs, including strategic support, renewal processes, and quarterly calculations and payments
• Monitor market trends and competitive activity to provide insights and recommendations for incentive program improvements
• Support the development of customer-facing communication materials by validating financial accuracy and program details
• Work cross-functionally to identify opportunities for process improvement, standardization, and automation within incentive and rebate programs

Financial Analyst

IT Support

• Respond promptly to Dealer inquiries via phone, email, and chat regarding the Quoting platform
• Guide Dealers through the quoting process, including account setup, product configuration, pricing, and submission of quotes
• Troubleshoot and resolve technical issues related to platform access, system errors, and data discrepancies
• Document and track reported issues, feature requests, and feedback, escalating to technical teams when necessary
• Provide clear, step-by-step instructions and training resources to help Dealers maximize platform functionality
• Maintain up-to-date knowledge of platform features, updates, and best practices
• Collaborate with cross-functional teams (Product, IT, Sales) to ensure Dealer satisfaction and continuous improvement of support processes
• Monitor and report on common issues and trends to inform product enhancements and Dealer education initiatives

Help Desk Analyst

• In this position, you will be responsible for creating and executing a strategic prospecting strategy to engage Cornerstone Building Brand’s contractors (second level customers buying through well established distribution partners)
• You will be the face of the contractor brand (Ply Gem) to our end users
• You will build relationships with remodelers, restoration professionals, roofers, custom home builders, local builders, sub-contractors etc.
• You will drive contractor engagement and develop your assigned market by converting new customers to our suite of premier exterior surfaces products and also driving loyalty by meeting with existing contractors to increase our share
• Promote and sell exterior surfaces building products (Vinyl Siding, Stone, Metal, Trim, Accessories) within the assigned geographical territory
• Maintain a comprehensive sales database to track customer information and sales activities
• Attend sales meetings as outlined by the Sales Manager, both within the territory and out of state for larger sales meetings throughout the year
• Evaluate competition, market share, regional trends and provide insights on pricing and programs to cross functional teams
• Address product quality issues and field-related problems in a timely manner with customer service, warranty and quality teams
• Collaborate with local distribution representatives to identify opportunities
• Work with counterparts in the Distribution Sales Team (Territory Sales Managers) to build robust and holistic go-to-market sales strategies to meet with prospects
• Identify whitespace opportunities within your territory and building relationships with contractors in those areas to make our products available
• Conduct local product training and introduce new products to contractors

Market Development Representative – Sales

• responsible for performing advanced field diagnostics, repairs, and installations of windows and doors
• demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques
• work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care
• utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy
• perform diagnostics and provide technical support via phone and email to internal and external stakeholders
• conduct water tests according to company protocols and document results using internal software
• organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers
• deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction
• perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics
• maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service
• expand and apply knowledge of company products and industry standards to support advanced fieldwork
• travel within assigned territory daily; overnight travel may be required depending on territory

Territory Sales Manager

District Sales Manager

Field Service Representative – Pre-Engineered Metal Buildings

District Sales Manager

Field Service Technician – Windows and Doors

Windows and Doors Field Service Technician

Regional Sales Manager

Field Service Technician

Windows and Doors Field Service Technician

Digital Marketing Manager

Financial Analyst

Help Desk Analyst

Market Development Representative – Sales

Field Service Technician, Level 2