Vice President, Commercial Operations

Cornerstone Building Brands

Lead customer journey management and experience design strategies at Cornerstone Building Brands. Develop cross-functional strategies to maximize customer lifetime value growth in commercial operations.

Posted 7/28/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLead💰 $230,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer journey management and experience design, with a strong focus on developing strategies that align customer insights with business growth objectives. Proven ability to lead cross-functional teams and drive customer-centric initiatives that enhance loyalty and advocacy.

Highest-signal resume keywords

Customer Journey ManagementExperience DesignCustomer Experience LeadershipData-Driven Strategy DevelopmentExecutive Leadership Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience InsightsStrategic PlanningRevenue Growth StrategiesOrganizational Metrics RedefinitionCommercial Operations Strategy

Soft Skills

LeadershipCollaborationCommunicationDecision-MakingFacilitation

Certifications & Qualifications

Bachelor’s DegreeMBA or Advanced Degree Preferred

Industry Keywords

Voice of the Customer (VoC)Customer Lifetime ValueCustomer-CentricityCustomer SegmentationCustomer Advocacy

About the role

Key responsibilities & impact

accountable for leading the discipline for customer journey management, experience design and innovation
responsible for developing strategies that combine customer-driven long-term thinking with near-term revenue goals
lead the development and execution of cross-functional strategies to drive ongoing alignment to maximize customer lifetime value growth
facilitate organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences
ensure voice of the customer (VoC) and customer data and research are incorporated as a path to customer centricity
redefine organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, growth and advocacy
actively participate as a member of the extended executive leadership team and be involved in the highest level of decision making
develop and deploy the commercial operations strategy, including characterization of strategic customer segments and implications for charters and roles throughout the business

Requirements

What you’ll need

Bachelor’s degree required; MBA or advanced degree in appropriate discipline preferred
Minimum of 12 years of executive-facing sales and/or customer experience leadership
Minimum of 8 years of experience leading sales, or customer service teams
Experience identifying and translating customer experience insights and data into actionable strategy that drive profitable business growth
Ability to travel ~50%

Benefits

Comp & perks

medical, dental and vision benefits starting day 1
PTO
paid holidays
FSA
life insurance
LTD
STD
401k
EAP
discount programs
tuition reimbursement
training and professional development