Customer Service Representative

Cornerstone Building Brands

Customer Service Representative assisting with customer orders and ensuring satisfaction in building products industry. Handling quotes, orders, and maintaining customer relationships for a large manufacturer.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-Level💰 $20 - $25 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

facilitate quality and accurate Quotations, Purchase Orders, and Work Orders
ensure customer expectations are exceeded
prompt, courteous and professional responses to customer requests
maintain and grow sales from current active and past non-active customers
able and willing to prospect new business
data entry and accuracy being measured for orders into Oracle
scheduling/delivery coordinating for multiple plant sites
product knowledge, answering questions for customer support
responsible for claims & account reconciliation and transactions
responsible for timely communication back to appropriate function
accepting inbound calls to assist with basic customer needs
liaison for manufacturing and customer
learning designated commercial/industrial product line

Requirements

What you’ll need

Minimum 2-year post-secondary education required; Bachelor's degree is preferred
2+ years of construction products sales experience plus, but not required
Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
Must have ability to multi-task, with high level of organization skills
Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
Ability to make proactive decisions based on customer needs
Proficient in the use of Microsoft Outlook, Word, Excel
Strong oral and written communication skills are required
Ability to read building drawings

Benefits

Comp & perks

medical, dental, vision benefits starting day 1
401k
PTO
paid holidays
FSA
life insurance
LTD
STD
EAP
discount programs
tuition reimbursement
training
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntrySales ExperienceMathematical AptitudeOrder ProcessingProduct Knowledge

Soft Skills

Strong Communication SkillsOrganizational SkillsMulti-tasking AbilityProactive Decision MakingCustomer Relationship Management