Collection Representative

RevCycle, Inc.

Collection Representative negotiating payment solutions for consumers with past-due medical balances at RevCycle. Handling high-volume calls, documenting accounts, and meeting compliance and recovery targets.

Posted 8/4/2026full-timeRemote • Florida, Kansas, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling high-volume calls, negotiating payment arrangements, and maintaining compliance with FDCPA and other legal requirements. Proficient in using collection systems and maintaining confidentiality of sensitive information.

Highest-signal resume keywords

Negotiation SkillsCompliance KnowledgeCommunication SkillsTime ManagementProfessional Collections Specialist Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment Arrangement NegotiationAccount DocumentationBasic Math CalculationsMultitaskingCollection Systems Operation

Soft Skills

Active ListeningEmpathySelf-MotivationProfessional JudgmentReliability

Certifications & Qualifications

Professional Collections Specialist Certification

Industry Keywords

FDCPA ComplianceMedical CollectionsConsumer Debt NegotiationConfidentiality of PHIHigh-Volume Call Handling

About the role

Key responsibilities & impact

Handle high-volume outbound and inbound calls with professionalism and confidence
Negotiate payment arrangements that meet consumer needs and company goals
Meet and exceed quality, compliance, and collections performance metrics
Maintain accurate account notes and documentation in real time
Build trust through active listening, empathy, and strong communication
Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
Overcome common and challenging objections
Suggest money sources for debt payment
Use scripts and verbatims while navigating collection guidelines
Follow FDCPA, state, and other legal compliance requirements
Learn and proficiently operate collection systems and programs
Complete company collector training and onboarding activities

Requirements

What you’ll need

Must be a resident of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, South Carolina, or North Carolina
Full-time daytime availability with reliable adherence to a structured schedule
Private home office for exclusive use, with undistracted focus
Clear verbal and written communication, proper grammar, and telephone etiquette
Ability to navigate multiple computer applications and databases
Ability to multitask while using the phone and multiple computer systems simultaneously
Ability to overcome objections and negotiate successful payments
Reliable, responsible, punctual, and productive use of time
Professional judgment
Ability to maintain confidentiality of sensitive personal information and PHI
Ability to perform basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and commitment to career success
Willingness and ability to obtain company-paid Professional Collections Specialist (PCS) certification within one year of hire
High School Diploma or equivalent (GED) required
Ability to successfully complete the company collector training program
Successful initial, ongoing, and annual identity, criminal, and background checks

Benefits

Comp & perks

Uncapped earnings
Performance-based bonus/commission opportunity
$20/hour during virtual training
Paid medical insurance with personalized plan selection assistance
Company provided Short-Term Disability and basic Life Insurance
Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
Generous PTO: 3 weeks accrued annually, increasing with tenure, plus holidays and make-up time
401(k) with the option to deposit annual discretionary bonus if awarded
Company-provided equipment
Access Perks employee discount program covering retail, travel, food, and entertainment
Professional development through company-paid Professional Collections Specialist (PCS) certification
Career growth from within