Member Services Representative

UFC GYM

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

Posted 7/1/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $16 - $25 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
Negotiates account resolution and accurately inputs and documents actions within the collection systems.
Maintains up-to-date customer contact information in the collections systems.
May be required to support other queues to facilitate teamwork in the department.
Escalates and assists other team members with calls as needed.
Serves as a resource/subject matter expert and may provide training to fellow team members.
May be required to initiate external contact with customers and may perform advanced loss prevention activities.
Review the Month to Date (MTD) sent by the clubs for accuracy.
Daily review of ABC on prior day dues collections and all club entries.
Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
Works as the liaison between ABC and the Club Operations Managers.
Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Requirements

What you’ll need

Proficient in Microsoft Office Suite
Advanced phone and communication skills
Strong time management skills, with the ability to manage multiple assignments
Excellent follow-through and detailed documentation skills
Attention to detail and ability to multi-task and meet deadlines without supervision
Strong problem solving, research and resolution, and data analysis skills
High School graduate or GED required
4-year college degree preferred
1-4 years of administrative experience
Previous experience in collection dues is preferred
Associate’s or Bachelor’s Degree preferred

Benefits

Comp & perks

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisDocumentationCollections ManagementRefund ProcessingAccount Resolution

Soft Skills

Communication SkillsTime ManagementAttention to DetailProblem SolvingMulti-tasking