Collection Representative – SC

RevCycle, Inc.

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle and Alliance Collection Agencies.

Posted 8/4/2026full-timeRemote • Florida, Kansas, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-volume call handling, effective negotiation of payment arrangements, and adherence to compliance standards, including FDCPA and PHI regulations. Proficient in using multiple computer applications and maintaining accurate documentation while delivering exceptional customer service.

Highest-signal resume keywords

High-Volume Call HandlingPayment NegotiationCompliance AdherenceActive ListeningProfessional Collections Specialist (PCS) Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math CalculationsAccount DocumentationNegotiation TechniquesComputer Application NavigationDebt Collection Systems

Soft Skills

ProfessionalismEmpathyClear CommunicationReliabilitySelf-Motivation

Tools & Technologies

Electronic ToolsCollection SystemsDatabases

Certifications & Qualifications

Professional Collections Specialist (PCS)

Industry Keywords

FDCPAProtected Health Information (PHI)Consumer Debt CollectionCompliance Requirements

About the role

Key responsibilities & impact

Handle high-volume outbound and inbound calls with professionalism and confidence
Negotiate payment arrangements that meet consumer needs and company goals
Meet and exceed quality, compliance, and collections performance metrics
Maintain accurate account documentation and notes in real time
Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
Overcome common and challenging objections and suggest money sources for debt payment
Use scripts/verbatims and collection systems to maximize recovery on each call
Navigate multiple computer applications and databases while communicating with consumers
Follow FDCPA, state, and other legal compliance requirements
Build trust through active listening, empathy, and strong communication
Complete company collector training program and onboarding activities

Requirements

What you’ll need

Must be a resident of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, South Carolina, or North Carolina
Able to communicate clearly verbally and in writing with proper grammar and telephone etiquette
Able to use provided electronic tools
Able to navigate multiple computer applications and databases
Able to multitask while communicating by phone and navigating multiple systems
Able to overcome objections and negotiate successful payments
Reliable, responsible, punctual, and productive with time
Professional judgment
Ability to maintain confidentiality of sensitive personal information and Protected Health Information (PHI)
Able to perform basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivated and committed to career success
Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of hire
High School Diploma or equivalent (GED) required
Ability to successfully complete company collector training program
Clear initial, ongoing, and annual identity, criminal, and background checks
Reliable availability for a full-time daytime schedule
Private home office for exclusive use, with company equipment secured from others

Benefits

Comp & perks

Uncapped earnings
$20/hour during virtual training
Performance-based bonus/commission opportunity after training
Paid medical insurance with personalized plan selection assistance
Company-provided Short-Term Disability and basic Life Insurance
Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
Generous PTO: 3 weeks accrued annually, increasing with tenure, plus holidays and make-up time
401(k) with option to deposit annual discretionary bonus if awarded
Company-provided equipment
Access Perks employee discount program covering retail, travel, food, and entertainment
Career growth from within
Paid Professional Collections Specialist (PCS) certification within one year of hire
Every other Friday off available with the later high-commission schedule