Collection Representative – AR

RevCycle, Inc.

Remote Collection Representative negotiating payment solutions for consumers with past-due medical balances. Handling high-volume calls, documentation, compliance, and performance-driven collections.

Posted 8/4/2026full-timeRemote • Florida, Kansas, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling high-volume calls, negotiating payment arrangements, and maintaining compliance with FDCPA and legal requirements. Capable of utilizing collection systems effectively while ensuring confidentiality of sensitive information.

Highest-signal resume keywords

Negotiation SkillsCompliance With FDCPAProfessional Collections Specialist (PCS) CertificationHigh-Volume Call ManagementActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math CalculationsPayment Arrangement NegotiationAccount DocumentationCollection Systems ProficiencyMultitaskingElectronic Tools UsageComputer Applications Navigation

Soft Skills

Clear CommunicationEmpathyProfessional JudgmentReliabilitySelf-Motivation

Certifications & Qualifications

Professional Collections Specialist (PCS)

Industry Keywords

Debt CollectionConsumer Payment NegotiationProtected Health Information (PHI)Quality MetricsCompliance Standards

About the role

Key responsibilities & impact

Handle high-volume outbound and inbound calls with professionalism and confidence
Negotiate payment arrangements that meet consumer needs and company goals
Meet and exceed quality, compliance, and collections performance metrics
Maintain accurate account notes and documentation in real time
Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
Overcome common and challenging objections and suggest money sources for debt payment
Use scripts/verbatims and collection systems to maximize recovery on each call
Ensure compliance with FDCPA and state and other legal requirements
Handle inbound consumer calls while on the dialer and place outbound calls
Build trust through active listening, empathy, and strong communication
Learn and operate collection systems and programs proficiently
Complete company collector training and onboarding activities

Requirements

What you’ll need

Must be a resident of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Texas, South Carolina, or North Carolina
High School Diploma or equivalent (GED) required
Clear verbal and written communication, proper grammar, and telephone etiquette
Ability to use provided electronic tools
Ability to navigate multiple computer applications and databases
Ability to multitask while communicating by phone and navigating multiple computer systems
Ability to overcome objections and negotiate successful payments
Reliable, responsible, punctual, and able to use time productively
Professional judgment
Ability to maintain confidentiality of sensitive personal information and Protected Health Information (PHI)
Ability to perform basic math calculations, including addition, subtraction, multiplication, division, and percentages
Self-motivated and committed to career success
Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of hire
Ability to successfully complete the company collector training program
Clear initial, ongoing, and annual identity, criminal, and background checks
Private home office for exclusive use, with company equipment secured from others
Ability to work a structured full-time daytime schedule without competing responsibilities

Benefits

Comp & perks

Uncapped earning potential
Performance-based bonus/commission opportunity
Paid medical insurance with personalized plan selection assistance
Company-provided Short-Term Disability and basic Life Insurance
Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
Generous PTO: 3 weeks accrued annually, increasing with tenure
Holidays and make-up time
401(k) with the option to deposit an annual discretionary bonus if awarded
Company-provided equipment
Access Perks employee discount program covering retail, travel, food, and entertainment
$20/hour during virtual training
Professional Collections Specialist (PCS) certification paid for by the company
Every other Friday off at the highest-commission schedule
Career growth from within