Admin Representative

American Fidelity

Customer service representative at American Public Life managing complex Customer communications and problem-solving in a fast-paced environment while providing training to team members.

Posted 7/14/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesMid-LevelSenior💰 $60,747 - $99,302 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert knowledge of customer service principles and practices, with strong communication skills to effectively address complex customer needs. Capable of training team members and fostering a positive, collaborative environment while maintaining composure under pressure.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service ExperienceExcellent Communication SkillsInterpersonal SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsTime ManagementCreative Problem SolvingAbility to Deliver FeedbackPositive Attitude

Industry Keywords

Customer CommunicationsTeam Performance ImprovementFast Paced EnvironmentRelationship DevelopmentSpanish Language Skills

About the role

Key responsibilities & impact

Possesses expert knowledge of multiple products and services to handle the most complex Customer communications
Acts independently in a professional, knowledgeable, positive, timely and customer-focused manner
Works effectively under pressure in a very fast paced environment
Provides training and development of other team members
Helps to identify opportunities for improving overall team performance

Requirements

What you’ll need

Bachelor’s Degree From Four-Year College or University
In lieu of Bachelor's degree, position requires 5-7 years of Customer focused and/or customer service experience
Excellent verbal and written communication skills with the ability to explain complex situations in a clear format
Ability to deliver constructive feedback
Interpersonal skills and the ability to develop and maintain relationships with peers and leaders
Good organizational, administrative and time management skills
Creative in finding solutions to Customers needs
Critical thinking
Ability to keep composure and retain a positive tone and attitude
May need the ability to speak Spanish

Benefits

Comp & perks

401(k) plans
Additional perks tailored for your well-being