Commercial Retention Representative

Vyve Broadband

Commercial Retention Representative working with businesses to reduce churn and increase revenue for Vyve Broadband. Responsibilities include customer account management and Salesforce utilization.

Posted 7/14/2026full-timeRemote • Alabama, California, Colorado, Idaho, Kansas, Louisiana, New York, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and sales strategies to effectively reduce churn and increase revenue. Proficient in utilizing Salesforce Sales Cloud to manage customer accounts and enhance business solutions.

Highest-signal resume keywords

Salesforce Sales CloudCustomer Relationship ManagementCommercial Revenue GrowthContract ManagementBusiness Solutions Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceCustomer CareMarketing Campaign UnderstandingAccount ManagementChurn Reduction Strategies

Soft Skills

Effective CommunicationTeam CollaborationCustomer Retention

Industry Keywords

Commercial ChurnBusiness CustomersContract ExpirationSales Activities ReportingOffice Experience

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Increase commercial revenue by reducing commercial churn
Identify customers who should be on contract or customers whose contracts are expiring
Handle and identify Business Solutions opportunities for Business customers
Assist with customer care for Business customers
Demonstrate full understanding of current marketing campaigns and products
Communicate sales activities, reports, and results as requested by Management
Effectively communicate product and service information to each customer
Monitor and manage past due accounts
Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
Frequent and regular communication with management team
Manage and develop customers through Salesforce Sales Cloud

Requirements

What you’ll need

High School degree or equivalent required
College degree strongly preferred
Some sales or wireless experience necessary
Office experience preferred.
Ability to fulfill the job duties, skills and responsibilities listed above

Benefits

Comp & perks

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment