Vyve Broadband

Call Center Representative

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand and promote Vyve products and their value to the customer
• Accurately document all customer-related transaction information
• Ensure professional and courteous communication with customers
• Engage in sales and service-related tasks including process improvement and mentoring

Retention Sales Representative – Call Center

Analyst

• Review and respond to RFPs and quote requests from sales teams, providing competitive pricing and solutions for on-net & off-net services
• Negotiate rates, terms and conditions, and SLAs with third-party partners, ensuring compliance with company policies and objectives
• Maintain and update our building list and rate cards for each vendor, ensuring accuracy and consistency
• Track and report on the performance and quality of quotes and installations, identifying and resolving any issues or disputes
• Develop and maintain strong relationships with our partners, fostering trust and collaboration
• Research and evaluate new off-net opportunities and vendors, expanding our network coverage and capabilities
• Review off-net partner invoices for accuracy
• Manage off-net inventory records and process commissions for Channel Partners

Retention Sales Representative – Call Center

Carrier Relations Analyst