Vyve Broadband

Account Executive

• Handle and identify Business Solutions opportunities for Inbound Call Center customers and Calls
• Manage all aspects of customer care for business customers to include account maintenance, account renewals, review contract status and updates
• Demonstrate full understanding of current marketing campaigns, products, offerings and can communicate them clearly to customers
• Coordinate customer’s solution needs, solution estimate and final solution price quote for all Small to Medium size Vyve Business Solution products
• Navigate and communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services
• Frequent and regular communication with management team
• Achieve all sales quotas set for the department by following established policies and procedures
• Manage and develop customers through Salesforce Sales Cloud
• Handle and help customers that have billing questions about their accounts when they call in and choose Sales

Inside Sales Account Executive

Representative

• Increase commercial revenue by reducing commercial churn
• Identify customers who should be on contract or customers whose contracts are expiring
• Handle and identify Business Solutions opportunities for Business customers
• Assist with customer care for Business customers
• Demonstrate full understanding of current marketing campaigns and products
• Communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Commercial Retention Representative

Call Center Representative

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand the complete line-up of Vyve products and their value to the customer
• Answer inbound calls and perform at multiple task levels with computer and software applications for 8 to 10 hours per day

Inside Sales Account Executive

Commercial Retention Representative

Retention Sales Representative – Call Center