Representative

• Accurately apply customer payments and resolve routine payment discrepancies in a fast-paced, high-volume environment
• Review Unapplied Inquiry cases and apply payments according to customer remittance instructions and SOP
• Initiate funds transfers to related accounts within customer hierarchies when payments are posted incorrectly
• Process adjustments including write-offs, credits, refunds, and transfers on client networks
• Manually apply incoming funds against open transactions as requested by customers or stakeholders
• Review and resolve over-payments, short-payments, and duplicate payments
• Issue refunds when funds cannot be applied as remitted
• Provide service to internal and external customers
• Escalate complex cases and requests to higher-level staff when appropriate
• Complete core job duties with minimal assistance while meeting quality and productivity expectations

Cash Management Representative applying payments for TreviPay’s global B2B payments network

Cash Management Representative I

Cash Management Representative applying customer payments and resolving discrepancies for TreviPay’s global B2B payments and invoicing network. Processing adjustments, refunds, transfers, and escalations.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account documentation and notes in real time
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections and suggest money sources for debt payment
• Use scripts/verbatims and collection systems to maximize recovery on each call
• Navigate multiple computer applications and databases while communicating with consumers
• Follow FDCPA, state, and other legal compliance requirements
• Build trust through active listening, empathy, and strong communication
• Complete company collector training program and onboarding activities

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle

Collection Representative – SC

Remote Collection Representative helping U.S. consumers resolve past-due medical balances for RevCycle and Alliance Collection Agencies.
Handling high-volume calls, negotiating payment arrangements, and meeting collection and compliance metrics.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections and suggest money sources for debt payment
• Use scripts/verbatims and collection systems to maximize recovery on each call
• Ensure compliance with FDCPA and state and other legal requirements
• Handle inbound consumer calls while on the dialer and place outbound calls
• Build trust through active listening, empathy, and strong communication
• Learn and operate collection systems and programs proficiently
• Complete company collector training and onboarding activities

Remote Collection Representative helping U.S. consumers resolve past-due medical balances

Collection Representative – AR

Remote Collection Representative negotiating payment solutions for consumers with past-due medical balances. Handling high-volume calls, documentation, compliance, and performance-driven collections.

• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet consumer needs and company goals
• Meet and exceed quality, compliance, and collections performance metrics
• Maintain accurate account notes and documentation in real time
• Build trust through active listening, empathy, and strong communication
• Contact consumers regarding past-due medical balances and negotiate payment terms and methods within guidelines
• Overcome common and challenging objections
• Suggest money sources for debt payment
• Use scripts and verbatims while navigating collection guidelines
• Follow FDCPA, state, and other legal compliance requirements
• Learn and proficiently operate collection systems and programs
• Complete company collector training and onboarding activities

Collection Representative helping consumers resolve past-due medical balances for RevCycle

Collection Representative

Collection Representative negotiating payment solutions for consumers with past-due medical balances at RevCycle. Handling high-volume calls, documenting accounts, and meeting compliance and recovery targets.

• Advise Project Owner on all aspects of commercial construction projects from concept to completion.
• Ensure compliance with environmental regulations and permits throughout the construction process, including environmental impact assessments and mitigation measures.
• Monitor all project schedules, provide early feedback on performance and risk to those schedules, and support timely completion of all project milestones.
• Identify potential risks and develop mitigation strategies to better position the project for success.
• Monitor the Contractor’s quality control measures to ensure construction activities meet industry standards and Owner expectations.
• Serve as a key conduit of information exchange between all on-site stakeholders, providing regular updates on project progress and addressing any concerns that may arise.
• Observe and influence the activities of construction teams, subcontractors, and support staff on behalf of the Owner, fostering a collaborative and safety-focused work environment.
• Consult to ensure compliance with safety regulations and best practices and recommend corrective actions to maintain a safe work environment for all personnel.
• Maintain accurate project documentation, including contracts, permits, change orders, and progress reports, and provide regular reporting to stakeholders.

Construction Manager serving as Owner's Representative for large-scale projects

Owner's Representative

Construction Manager serving as Owner's Representative in remote environments. Overseeing construction management responsibilities and ensuring alignment with Owner's vision and objectives.

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Onsite Service Representative managing customer inventory and providing outstanding service

On-Site Service Representative

Onsite Service Representative managing customer inventory and ensuring high-quality service throughout multiple locations. Engaging with customers to meet their maintenance, repair, and operating needs at Grainger.

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

On-Site Service Representative, Part Time

Onsite Service Representative managing customer inventory with a focus on service excellence. Collaborating with sales partners to enhance customers' MRO solutions at Grainger.

• Responsible for onboarding of new accounts, activations, and quality control of all new merchant accounts.
• Reviewing daily assignment queue for account onboarding.
• Reviewing application, pricing, and approval parameters to ensure record completion.
• Keying and synching account data as required to ensure onboarding is accurately completed promptly.
• Communicate with partners and staff members as needed in cases where additional information may be needed.
• Data entry as required for completing corrections, action items and additional step request items.
• Data sensitive maintenance requests.
• Account updates.
• Department related projects and assignments.
• Departmental communication for efficiently managing workload.
• Attending required department meetings and training.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Boarding Representative II responsible for onboarding merchant accounts remotely

Boarding Representative II

Boarding Representative II responsible for onboarding merchant accounts for Maverick Payments. Handling account activations and quality control from a remote setting.

• Make outbound calls to hospitals and healthcare clinics across the U.S.
• Conduct brief surveys focused on after-hours and emergency response protocols
• Ask approximately 3 standardized questions per call
• Accurately document responses during each call using provided systems
• Maintain a professional and courteous demeanor with healthcare staff
• Follow call scripts and guidelines to ensure consistency and compliance
• Handle a high volume of calls while maintaining quality standards
• Protect confidential information and adhere to company policies
• Communicate any issues or escalations to supervisors as needed
• Meet performance and attendance expectations in a remote work environment

Healthcare Survey Agents conducting outbound calls for brief surveys

Outbound Survey Representative

Healthcare Survey Agents conducting outbound calls to hospitals for brief surveys. Requires strong communication skills and professionalism in a remote work environment.

• Increase commercial revenue by reducing commercial churn
• Identify customers who should be on contract or customers whose contracts are expiring
• Handle and identify Business Solutions opportunities for Business customers
• Assist with customer care for Business customers
• Demonstrate full understanding of current marketing campaigns and products
• Communicate sales activities, reports, and results as requested by Management
• Effectively communicate product and service information to each customer
• Monitor and manage past due accounts
• Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
• Frequent and regular communication with management team
• Manage and develop customers through Salesforce Sales Cloud

Commercial Retention Representative increasing revenue by reducing churn for Vyve Broadband

Commercial Retention Representative

Commercial Retention Representative working with businesses to reduce churn and increase revenue for Vyve Broadband. Responsibilities include customer account management and Salesforce utilization.

• Handle client customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
• Follow proper and professional escalation procedures

Lead Development Representative providing remote support for payroll services

Lead Development Representative – Spanish

Lead Development Representative supporting payroll inquiries remotely. Utilizing customer service skills in a fast-paced environment with a focus on client details.

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative assisting with medical alerts and providing support

Care Center Representative – 2ND SHIFT ONLY

Care Center Representative responding to emergency and non-emergency calls, assisting members with medical alerts. Ensuring proper dispatch and providing compassionate customer support in a remote setting.

Care Center Representative providing support during emergency and non-emergency calls

Care Center Representative – Overnight

Care Center Representative providing compassionate support and monitoring medical alerts during emergency situations. Importance placed on customer service in a remote setting.

• Support retail partners through store visits, product demos, and sales floor training to drive product knowledge and sales
• Execute merchandising, promotional activations, and seasonal brand initiatives across the territory
• Represent Altra at community events, races, expos, and consumer engagement activities
• Build strong relationships with retail and community partners to increase brand awareness and advocacy
• Partner with Sales Representatives and Field Service teams to deliver effective territory plans, training, and activations
• Gather and share insights on consumer feedback, product performance, competitor activity, and market trends
• Maintain accurate reporting, manage field resources responsibly, and ensure operational excellence
• Achieve territory goals through consistent execution, strong organization, and proactive problem-solving

Field Service Representative driving brand growth and engagement in assigned territory

Field Service Representative

Field Service Representative executing retail support and engagement strategies in assigned territory for Altra. Building relationships with partners and driving brand awareness through community events and activations.

• Educate clients on financial planning and insurance options.
• Provide excellent customer service and build lasting relationships.
• Collaborate with a local supportive team.

Financial Representative educating clients on financial planning at Northwestern Mutual

Outside Representative

Financial Representative at Northwestern Mutual educating clients on financial planning and insurance options. Collaborating with a supportive local team to provide excellent customer service and build lasting relationships.

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems.
• Maintains up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• May be required to initiate external contact with customers and may perform advanced loss prevention activities.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Daily review of ABC on prior day dues collections and all club entries.
• Process all refunds from ABC and Point of Sale (POS). Research all refunds from the clubs for accuracy.
• Oversees 3rd party collections and all communication that is needed to the clubs from Swift.
• Works as the liaison between ABC and the Club Operations Managers.
• Timely, responsive, courteous communication with all member inquiries, questions, concerns, and needs.

Member Services Representative handling day-to-day management of dues growth

Member Services Representative

Member Services Representative working for UFC GYM managing dues growth and providing customer service via calls. Responsible for account resolutions and supporting team members.

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts
• Build strong customer relationships and customer needs solving capability to maximize short and long-term sales performance
• Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance
• Proactively and continuously aspire to serve customer needs, customer expectations and challenges
• Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers

Specialty Representative responsible for executing brand strategy in Psychiatry field

Specialty Representative, Psychiatry

Specialty Representative responsible for executing brand strategy in Psychiatry field at AbbVie. This role involves managing territory and building customer relationships effectively.

• Accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment.
• Ensure timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience.
• Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP).
• Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account.
• Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
• Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support.
• Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
• Issue refunds when funds cannot be applied as remitted.
• Provide excellent service to both internal and external customers.
• Escalate more complex cases/requests to higher-level staff, when appropriate.
• Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance.

Cash Management Representative applying customer payments

Cash Management Representative

Cash Management Representative responsible for applying customer payments and resolving discrepancies. Working in a fast-paced environment to ensure accurate processing and a positive customer experience.

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