Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Develop CNC programs across multiple fabrication platforms
• Generate G-code and machine instructions
• Use SolidWorks to create flat patterns and cutting files
• Establish programs for new equipment
• Troubleshoot machine issues & support production
• Validate part quality against design
• Maintain documentation and revision control

CNC Programming Specialist

• Lead daily operations for one or more complex units, ensuring work is completed accurately, efficiently, and on time.
• Guide a team, improve processes, and partner across functions to enhance performance.
• Supervise and coordinate daily workflows across one or multiple operations teams.
• Lead hiring, training, coaching, and performance management to build a high-performing team.
• Ensure compliance with audit, security, and operational policies and procedures.
• Analyze and resolve complex operational issues to improve efficiency and service levels.
• Drive process improvements by partnering with cross-functional teams.
• Monitor productivity, service standards, and risk controls to meet business goals.
• Facilitate team meetings, one-on-ones, and development conversations.
• Evaluate and implement new tools, processes, and training to support team success.

Operations Supervisor – CIF, Government Reporting, DDA

• Participates in the planning, development, implementation, and support of operational activities
• Meets requests for assistance with coordinating, tracking, and evaluating clinical, administrative, or operational processes and systems
• Identifies ways to streamline operational procedures between or within departments and locations by recognizing and sharing best practices
• Participates in data gathering and reporting methods for systems and procedures related to staffing, workflow, and information needs
• Assists in the preparation of materials, reports, and presentations for leaders
• Involved in projects that are cross-functional, involving shared responsibility, and staff/leadership from different areas

Operations Support Associate

• Provide additional support to the Program Manager to ensure timely and accurate entry of the case management information and timely, efficient reporting to the funder.
• Conduct routine auditing procedures and develop QI procedures.
• Provides service in a manner that demonstrates awareness and sensitivity to the client’s cultural values and beliefs.
• Identifies data needs, documents where data is stored, and takes steps to eliminate or minimize duplicate data entry.
• Works with staff to understand and document workflow and works to design/customize systems to support efficient transfer of data between staff.
• Contributes to the development of program performance and score cards related to the reporting process.
• Analyzes data requests to assist in report development to meet business needs and contract requirements.
• Modifies complex reports and system data using alternative reporting programs, i.e. Excel.
• Works closely and collaboratively with other staff to define business priorities, establish project timelines, and complete projects to support system strategies and goals.
• Understands business and contract activities and functions being supported and effectively translates business requirements into technical solutions.
• Analyzes and resolves data system problems effectively, independently and in collaboration with the contracted vendor.
• Develops practical, workable solutions and offers recommendations based on an accurate definition of the problem.
• Develops efficient procedures and processes that meet the requirements identified and follow CHHS documentation and programming standards.
• Ensures functional and technical accuracy and complete routine auditing procedures as assigned.

Operations Data Specialist

• Interpret, validate, and process incoming and outgoing trade files across multiple asset classes, including derivatives, options, futures, equities, and fixed income
• Support the movement of trade data into and out of the bank, ensuring accurate and timely transmission to internal systems and downstream partners
• Work with primary trade communication and data transmission methods, including FTP, SWIFT, Pivot, and email
• Assist with file translation and data manipulation, converting trade data into formats ingestible by internal platforms such as Eagle
• Utilize or support ETL and file translation tools, including IWS (within the Eagle platform) or similar technologies
• Partner closely with technology teams, business line partners, and subject matter experts (SMEs) to resolve data issues and support operational workflows
• Participate in client onboarding activities, including collaboration with external clients to explain file requirements, data transmission processes, and operational hand-offs
• Provide clear communication and "hands-on support" to clients when navigating data-related questions or challenges
• Support a growing, high-volume operation by demonstrating flexibility, prioritization skills, and a strong attention to detail
• Contribute to documentation, controls, and continuous improvement initiatives within Trade Operations

Trade Operations Associate

• Lead daily warehouse and logistics operations during the assigned shift, including shipping, receiving, inventory control, and Team performance
• Support the Logistics Operations Manager by ensuring safe, compliant, and efficient execution of all activities
• Supervise and coordinate second shift warehouse operations including shipping, receiving, staging, and material handling
• Ensure on-time and accurate order fulfillment to support customer service expectations
• Execute daily workload planning aligned with volume forecasts and business priorities
• Monitor workflow to optimize productivity, throughput, and labor utilization
• Lead, coach, and develop hourly Team members to meet performance, safety, and quality expectations
• Conduct daily start-up meetings to communicate priorities, safety topics, and performance goals
• Provide ongoing feedback, coaching, and performance management
• Support hiring, onboarding, and training of new Team members
• Enforce all safety policies, procedures, and regulatory requirements
• Ensure compliance with trade regulations, documentation standards, and company policies
• Maintain proper housekeeping and organization following 5S or similar standards
• Ensure inventory accuracy through proper transaction processing and physical verification
• Identify and implement process improvements to increase efficiency and reduce operational costs
• Provide shift performance updates to the Logistics Operations Manager
• Collaborate with cross-functional Teams (Customer Service, Planning, Compliance, Transportation)

Logistics Operations Supervisor – 2nd Shift

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

Operations Supervisor – Payment Posting

• Provide high-level executive and operational support to the President of Schools
• Manage calendars, coordinate meetings, resolve scheduling conflicts, and prepare supporting materials
• Track priorities, organize follow-through, and help ensure projects and initiatives continue moving forward
• Prepare, edit, and organize presentations, reports, dashboards, spreadsheets, and strategic documents
• Support operational reporting, dashboard maintenance, and organization of key business metrics
• Assist with special projects, events, trainings, and cross-company initiatives

Operations Coordinator

• Direct and optimize our distribution network of 14 North American locations with 5,000+ warehouse employees.
• Evaluate distribution operations, including inventory, workflows, productivity, and workforce planning.
• Support initiatives for warehouse development, including site selection, building design and product placement.
• Evaluate warehouse systems and technologies to identify inefficiencies and opportunities for improvement.
• Ensure exceptional levels of accuracy, safety and performance in daily warehouse functions.

Vice President – Distribution Operations

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Senior Customer Operations Manager

• Ensure all IOA entities, producers, and employees are compliant with carrier/broker and state licensing requirements
• Process agency appointments, contracts, and book transfers
• Manage sales team access to carriers and brokers
• Coordinate and execute agency and producer licensing activities
• Apply discretion and independent judgment to deliver outstanding service
• Build strong working relationships with key regulatory, vendor, and broker/carrier contacts
• Create and document Carrier & Licensing Operations systems, procedures, and training tools
• Structure broker and carrier appointments to maximize market access
• Track licensing expenses, approve invoices, and provide reconciliation data to Accounting and Finance teams
• Research state requirements for all license types to ensure compliance

Operations Specialist

• Support Corporate & Commercial Lending Operations (CCLO), focusing on loan closing & administration
• Drive consistency, control, and execution excellence across the loan lifecycle
• Design, develop, test, implement, and manage processes
• Act as a trusted advisor, influencing to achieve business objectives
• Conduct independent analysis to resolve strategic issues
• Develop and document processes and end-user materials
• Collaborate in the design, implementation and management of core business/group processes
• Support management of processes using established methodologies and tools

Process Specialist – Corporate Lending Operations

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Maintain the ability to perform any/all tasks within the plasma center
• Supervise donor flow and training of new employees
• Ensure compliance with state and federal regulations and internal company procedures
• Build rapport with donors to ensure overall customer satisfaction

Operations Supervisor

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Fielding recruitment requests from the client team
• Recruiting participants for individual studies that match specific screening criteria identified during research planning
• Following a set process for participant screen, recruiting, scheduling, and technological assistance activities

Design Research Operations Coordinator

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
• Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
• Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
• Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders.
• Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes.
• Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior.
• Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
• Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements.

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