Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Lead a Right-of-Way Department managing multiple staff and sub-contractors
• Oversee internal and client budget oversight responsibilities
• Assist with business strategic planning
• Manage project databases and file management
• Ensure compliance with local, state, and federal requirements and statutes
• Coordinate project workflow and support to infrastructure projects
• Develop landowner agreements and manage damage claims
• Conduct stakeholder meetings and manage client communications

Land Operations Manager – Right-of-Way

• Lead a Right-of-Way Department
• Manage multiple Right-of-Way staff and sub-contractors
• Oversee internal and client budget responsibilities
• Assist in procurement and business development
• Help expand Right-of-Way services and create new business opportunities
• Manage project management tasks including scheduling, work-flow, budgeting, quality control, and project closeout
• Coordinate project database and applications, landowner and stakeholder meetings
• Ensure compliance with local, state, and federal requirements
• Coordinate with Utility and Renewable Energy Companies regarding acquisitions and project management responsibilities
• Secure land rights and manage landowner agreements.

• Manage multiple Right-of-Way staff and sub-contractors
• Internal and client budget oversight responsibilities
• Assist with business strategic planning
• Client communications and relationship management
• Oversee all aspects of project management including scheduling, work-flow, budgeting, quality control, and project closeout
• Coordinate project database and spatial applications, Landowner meetings, stakeholder public meetings/hearings, and construction support to infrastructure projects
• Contract work with Utility and Renewable Energy Companies in all aspects of acquisitions and project management
• Secure land rights, settle damage claims, provide construction support and deal with vegetation management issues

• Managing a team of professionals with responsibilities that include daily oversight, work planning, and team meetings.
• Weekly team, work-flow meetings and monthly department strategy meetings.
• Performance management of direct reports.
• Employee engagement and team building.
• Team goal setting, tracking, and reporting.
• Organization and prioritization of department business.
• Client communications and relationship management.
• Budget and strategic oversight and execution of Appraisal Department business and work plans.
• Oversight of valuation project outcomes and client satisfaction.
• All aspects of project management to include scheduling, workflow, budgeting, quality control, and project closeout.
• Perform valuation and appraisal project components and/or analysis.
• Contribute to periodic market and asset performance client updates.
• Other duties as assigned.

Appraisal Operations Manager

• Manage the public website, which is a WiscWeb-hosted WordPress site (Gutenberg editor)
• Drive digital strategy and project planning for a new intranet, with a focus on improving content, usability and accessibility
• Edit and add web content, consulting with staff and faculty subject matter experts to understand goals and needs
• Develop and implement new information architecture
• Plan and implement a proactive process for website content review
• Serve as team’s primary digital accessibility expert for the public website and intranet
• Provide resources to the department
• Connect with central SMPH groups and campus groups to stay current on available resources and best practices

Web Operations Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures.
• Assure safe, reliable, and regulatory compliant operations, drive continuous improvement, and ensure customer satisfaction.
• Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics.
• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant.
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting.
• Provide direct leadership over crew effectiveness, quality and productivity.
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives.
• Assist in preparing resource forecasts and providing input to longer-term work plans.
• Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Effectively represent the organization in bargaining unit discussions, grievances, corrective actions and development.
• Build and maintain effective internal and external relationships with areas that support Operations.
• Provide strong working knowledge of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.

Operations Manager – Hydro Department

• Serves as acting leader in the absence of the Center Manager as assigned
• Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
• Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts
• This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members
• Creates employee schedules to accommodate donor cycles
• Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center
• Compile and submit orders to vendors to meet determined inventory levels
• Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity
• Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time
• Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience
• Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP
• Attends all required training sessions, staff meetings, etc
• Ensures that accurate and thorough documentation of necessary records is performed
• Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
• Submits timely and accurate reports as required by the Center Manager
• Assists in the control of center donor funds as determined by the Center Manager
• Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
• Maintains active communication with other service areas to ensure accurate documentation and quality
• Leads by example in promoting a culture of safety, teamwork, and accountability
• Reports all unsafe situations or conditions to area lead, supervisor or manager
• May be trained to repair plasma center equipment
• Assists the Center Manager in any task necessary in pursuit of company objectives.

Operations Supervisor

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Overseeing the ADRC Resource Request Process, including triaging new requests, gathering feasibility information, preparing presentations, and ushering requests through the approval and fulfillment process.
• Managing logistics for key ADRC activities, including facilitating the development of high-quality reports and presentations for leadership and coordinating meeting logistics including travel arrangements for leadership.
• Contributing project support to the ADRC Quality Improvement and Compliance Managers
• Providing scheduling and office management support
• Establishes, monitors, coordinates, and controls project budgets versus actual expenditures and budget reporting
• Manages ADRC calendar (including leadership and project meetings)
• Provides office management support (including ordering office supplies, coordinating with Campus Facilities teams, distributing mail, etc.)
• Develops, enhances, and maintains operational standards and systems to support project teams
• Develops, schedules, coordinates, and prioritizes project work plans in accordance with specifications and resource limitations
• Analyzes data and trends, compiles progress reports, and provides appropriate recommendations or conclusions
• Serves as the initial point of contact for the project(s), serves on committees, and attends meetings representing the interests of the project(s)

Operations Coordinator

• Provides support to business operations
• Elicits business requirements for operational improvements among cross functional teams
• Works independently with complex data under minimal supervision
• Collaborates with key decision makers to identify and solve a variety of business or operational problems
• Interprets data, identifies trends, creates data visualization
• Ensures data integrity and assists leaders by providing insights into operations
• Develops and maintains dashboards for reporting
• Supports operational reporting needs and business process redesign

Operations Analyst

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity
• Continuously monitors the functioning of the medical group and revises operational procedures as necessary
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas
• Establishes effective policies and procedures for each area, updating as necessary
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients
• Establishes and maintains effective working relationships with group physicians
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Supervisor, Clinic Operations – Primary Care

• Lead wealth servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and client experience for wealth clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and operational effectiveness during periods of change or growth
• Own customer satisfaction, issue resolution, and end-to-end case ownership
• Support life-event servicing, retention strategies, and service recovery for high-value clients
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models

Wealth Servicing Operations Leader

• Lead Fidelity servicing operations across assigned teams, functions, or regions
• Deliver consistent service levels, quality outcomes, and partner-aligned client experience
• Manage workforce planning, staffing
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Balance specialized client needs with operational efficiency and scalability
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Communicate performance insights and recommendations to senior leadership

Cobrand Operations Leader

• Define and lead the enterprise vendor strategy for CBWS, identifying opportunities for strategic sourcing aligned to long-term business and servicing objectives
• Direct large-scale outsourcing and migration initiatives across multiple vendors, ensuring minimal disruption to service levels and client outcomes
• Own performance outcomes across vendor-supported operations, including service, cost, quality, and risk
• Establish and enforce enterprise-level governance frameworks, controls, and performance standards across vendor partners
• Lead resolution of complex, high-impact service issues, ensuring timely remediation and root cause elimination
• Partner with senior leaders across CBWS and enterprise functions (Risk, Compliance, Technology, Product) to align vendor strategy with broader business priorities
• Lead financial planning and oversight for vendor operations, including budget design, forecasting, and cost optimization strategies
• Lead and develop a multi-layered organization, including managers and senior professionals, fostering a high-performance, accountable culture

Vendor Oversight Operations Leader

• Lead the servicing strategy for Solutions and Social channels aligned to CBWS transformation priorities.
• Translate enterprise objectives into scalable operating models, capability roadmaps, and service design standards.
• Drive end-to-end channel integration (voice, asynchronous messaging, social) to enable seamless, low-friction client journeys.
• Serve as a partner to Product, Digital, Fraud, Compliance, and Vendor organizations to deliver holistic servicing solutions.
• Establish and sustain a cohesive leadership model across newly consolidated operations.
• Lead CBWS Solutions and escalation strategy.
• Establish governance frameworks for: End-to-end case ownership and resolution standards, Regulatory response management and escalation rigor, Root cause identification and systemic remediation, Executive-level stakeholder communication (Risk, Compliance, Legal, Business Lines).
• Own enterprise performance and evolution of real-time and asynchronous digital channels.
• Define and drive KPIs across: Client experience (CSAT, sentiment, first contact resolution), Operational efficiency (concurrency, containment, productivity), Risk and compliance adherence (particularly in public/social channels).
• Lead transition to AI-enabled servicing models (bot + human), including: Bot strategy, supervision, and escalation design, Optimization of agent concurrency and digital servicing effectiveness, Establishment of brand voice, tone, and empathy standards in digital engagement.
• Lead large-scale, multi-functional operations with enterprise and cross-line-of-business impact.
• Develop and execute long-range operational and transformation plans aligned to CBWS strategy.
• Drive continuous improvement in service delivery, efficiency, quality, and client experience.

Operations Leader – Solutions, PAs

• Lead and manage prepaid and CPS servicing operations across assigned functions or regions
• Ensure consistent delivery of service levels, quality outcomes, and client experience
• Plan, prioritize, and coordinate operational activities to meet volume, capacity, and performance targets
• Maintain deep knowledge of prepaid and corporate payment products, services, and operational processes
• Monitor and analyze operational performance metrics (e.g., service, quality, productivity, risk)
• Identify trends, gaps, and opportunities; implement corrective actions and improvements
• Drive continuous improvement through process optimization, workflow enhancements, and system improvements
• Ensure adherence to all regulatory requirements, corporate policies, and internal controls
• Maintain a strong risk and quality management environment across operations
• Promote awareness and compliance with applicable laws, regulations, and the U.S. Bank Code of Ethics
• Develop and manage budgets, forecasts, and resource plans
• Lead, coach, and develop a high-performing, multi-level team (leaders, front-line employees)

Prepaid and CPS Operations Leader

• Receive and inspect incoming shipments in SAP to verify quantity, condition, and documentation accuracy.
• Stock and distribute incoming materials using established warehouse processes to support production flow and inventory control.
• Pick and kit orders for assembly with attention to timing, accuracy, and material readiness.
• Skid and palletize outbound shipments using standard packing methods to protect product and support on-time delivery.
• Operate material handling equipment safely and efficiently to move product throughout the facility.
• Maintain warehouse organization and cleanliness through 5S practices to support safety, visibility, and efficient work.
• Follow ISO 9001 standards, work instructions, and procedures to ensure consistent execution and quality outcomes.

Warehouse Operations I

• Oversee a team responsible for specialized reconciliation, balancing, and exception management activities within Wealth, Corporate, Commercial and Institutional Banking Operations (WCIBO)
• Lead and develop a team of approximately 9–10 employees located across two sites.
• Support daily operations related to off-cycle reconciliation and balancing activities performed on weekly, monthly, and quarterly schedules.
• Provide coaching, guidance, and accountability to team members while fostering a collaborative and inclusive work environment.
• Conduct performance, development, and employee engagement conversations.
• Learn and understand team processes, workflows, and operational requirements to effectively support the team's success.
• Review operational processes and identify opportunities to improve efficiency, reduce risk, and enhance controls.
• Partner with stakeholders and business partners to resolve operational exceptions and support issue resolution efforts.
• Promote consistency and alignment across teams, processes, and operating practices.
• Support ongoing operational initiatives, including process improvement and automation efforts.
• Develop an understanding of bonds and money market instrument (MMI) operational activities and support the team in those functions.

Operations jobs in Wisconsin

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Operations Manager, Matter and Space

Land Operations Manager – Right-of-Way

Land Operations Manager – Right-of-Way

Land Operations Manager – Right-of-Way

Appraisal Operations Manager

Web Operations Manager

Director – Franchise Operations

Operations Manager – Hydro Department

Operations Supervisor

Director, Central Operations

Operations Coordinator

Operations Analyst

Supervisor, Clinic Operations – Primary Care

Wealth Servicing Operations Leader

Cobrand Operations Leader

Vendor Oversight Operations Leader

Operations Leader – Solutions, PAs

Prepaid and CPS Operations Leader

Warehouse Operations I

Operations Manager – Off Cycle Reconciliations