Operations Supervisor

Grifols

Senior Operations Supervisor responsible for managing plasma donor center operations and supervising staff. Ensuring compliance with quality standards while promoting donor satisfaction and operational efficiency.

Posted 7/16/2026part-timeMadison • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor operations management, including phlebotomy and plasma processing, while ensuring compliance with Federal and State regulations. Exhibits strong leadership and communication skills to foster a safe and efficient donor experience.

Highest-signal resume keywords

Phlebotomy CertificationDonor Center Operations ManagementCustomer Service SkillsSOP ComplianceInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingInventory ControlDocumentation Management

Soft Skills

LeadershipTeamworkCommunicationProblem-SolvingCoaching

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

FDA RegulationsOSHA ComplianceCLIA StandardsCGMPHigh Volume Medical Operations

About the role

Key responsibilities & impact

Serves as acting leader in the absence of the Center Manager as assigned
Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow
Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts
This includes provide shift leadership, including staffing coordination, task assignments, break schedules, and coaching of team members
Creates employee schedules to accommodate donor cycles
Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center
Compile and submit orders to vendors to meet determined inventory levels
Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies
Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity
Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time
Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience
Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP
Attends all required training sessions, staff meetings, etc
Ensures that accurate and thorough documentation of necessary records is performed
Under the guidance of the Center Manager assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
Submits timely and accurate reports as required by the Center Manager
Assists in the control of center donor funds as determined by the Center Manager
Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
Maintains active communication with other service areas to ensure accurate documentation and quality
Leads by example in promoting a culture of safety, teamwork, and accountability
Reports all unsafe situations or conditions to area lead, supervisor or manager
May be trained to repair plasma center equipment
Assists the Center Manager in any task necessary in pursuit of company objectives.

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations
Exceptional customer service skills.
Proficient in speaking and writing English, with legible handwriting
Where applicable, bi-lingual skills
Ability to understand, explain, and follow SOP’s and protocols
Ability to work flexible scheduling to meet business needs
Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.

Benefits

Comp & perks

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