Vendor Oversight Operations Leader

U.S. Bank

Operations Manager responsible for vendor oversight and operational excellence at U.S. Bank's contact center.

Posted 7/13/2026full-timeSaint Paul • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management and operations within complex environments, with a strong focus on strategic sourcing, financial oversight, and risk management. Proven ability to lead large teams and drive cross-functional alignment to achieve business objectives.

Highest-signal resume keywords

Vendor ManagementOperations LeadershipFinancial PlanningRisk ManagementStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic SourcingOutsourcing InitiativesPerformance StandardsCost OptimizationAnalytical Capabilities

Soft Skills

Cross-Functional CollaborationTeam DevelopmentHigh-Performance Culture

Industry Keywords

Banking OperationsRegulatory RequirementsRisk Management PracticesMulti-Channel Environments

About the role

Key responsibilities & impact

Define and lead the enterprise vendor strategy for CBWS, identifying opportunities for strategic sourcing aligned to long-term business and servicing objectives
Direct large-scale outsourcing and migration initiatives across multiple vendors, ensuring minimal disruption to service levels and client outcomes
Own performance outcomes across vendor-supported operations, including service, cost, quality, and risk
Establish and enforce enterprise-level governance frameworks, controls, and performance standards across vendor partners
Lead resolution of complex, high-impact service issues, ensuring timely remediation and root cause elimination
Partner with senior leaders across CBWS and enterprise functions (Risk, Compliance, Technology, Product) to align vendor strategy with broader business priorities
Lead financial planning and oversight for vendor operations, including budget design, forecasting, and cost optimization strategies
Lead and develop a multi-layered organization, including managers and senior professionals, fostering a high-performance, accountable culture

Requirements

What you’ll need

Extensive experience in operations, vendor management, or contact center leadership within complex, multi-channel environments
Demonstrated success leading large-scale transformation, outsourcing, or vendor optimization initiatives
Deep knowledge of banking operations, regulatory requirements, and risk management practices
Proven ability to influence senior stakeholders and drive cross-functional alignment
Strong financial, analytical, and strategic planning capabilities
Experience leading large, multi-layered teams with enterprise impact

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law