Operations Manager, Matter and Space

SNHU Careers

Operations Manager overseeing program operations and resource allocation for SNHU's Learner Development Team. Collaborating with cross-functional teams to deliver high-quality operational support in a remote environment.

Posted 7/24/2026full-timeRemote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $64,283 - $102,872 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, operational coordination, and resource allocation within cross-functional teams, particularly in the edtech sector. Proficient in utilizing AI tools to enhance operational processes and drive efficiency in high-paced environments.

Highest-signal resume keywords

Project ManagementOperational ManagementResource AllocationAI Tools ExperienceCross-Functional Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational ManagementCapacity PlanningProcess TrackingMilestone TrackingWorkstream ManagementResource PlanningPriority NegotiationComplex Dependency TrackingOperational Reporting

Soft Skills

Organizational SkillsCommunication SkillsCollaboration SkillsProblem-Solving SkillsAdaptability

Tools & Technologies

SlackJiraConfluenceGoogle WorkspaceMicrosoft WorkspaceSharePointAI ToolsChatGPTClaude

Industry Keywords

EdtechLearner DevelopmentOperational CoordinationProgram OperationsCross-Functional Environments

About the role

Key responsibilities & impact

The Operations Manager reports directly to the Vice President of Learner Development.
You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
You will focus on project management, capacity planning, process tracking, and operational coordination
Prepare operational reports and dashboards for MAS leadership review and presentation.
Be a first contact for operational coordination questions across the MAS team.
Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
Track LDT workstream progress by managing cross-functional reporting and visibility.
Provide cross-functional visibility into LDT capacity and availability.

Requirements

What you’ll need

3+ years of experience in project management, program management, or operational management in cross-functional environments in edtech or similar fields.
Experience augmenting operational processes with AI tools and agents (e.g., Claude, ChatGPT).
Experience managing multiple concurrent workstreams and tracking complex dependencies.
Experience with project management and organizational skills with proven ability to drive progress in high-paced, ambiguous environments.
Experience with productivity, collaboration, and project management tools (i.e., Slack, Jira, Confluence, Google Workspace, Microsoft Workspace, SharePoint)

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources