Cobrand Operations Leader

U.S. Bank

Operations Manager leading Fidelity servicing operations at U.S. Bank.

Posted 7/13/2026full-timeSaint Paul • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing business banking operations, focusing on client satisfaction, performance metrics, and compliance. Proven ability to lead teams effectively while driving operational efficiency and process improvements.

Highest-signal resume keywords

Business Banking ExperienceTeam LeadershipPerformance ManagementRisk and Compliance KnowledgeClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementPerformance AnalysisProcess ImprovementWorkforce PlanningService Recovery

Soft Skills

Effective CommunicationInfluencing SkillsProblem Solving

Industry Keywords

Commercial ServicingContact Center OperationsClient ExperienceQuality OutcomesOperational Efficiency

About the role

Key responsibilities & impact

Lead Fidelity servicing operations across assigned teams, functions, or regions
Deliver consistent service levels, quality outcomes, and partner-aligned client experience
Manage workforce planning, staffing
Support relationship-based servicing models, ensuring high-touch support for complex business client needs
Own customer satisfaction, issue resolution, and service recovery across business banking interactions
Balance specialized client needs with operational efficiency and scalability
Monitor and analyze performance across service, quality, productivity, and risk metrics
Communicate performance insights and recommendations to senior leadership

Requirements

What you’ll need

At least 5 years of progressive experience in business banking, commercial servicing, or contact center operations.
Demonstrated leadership experience managing teams in operations or servicing environments
Strong understanding of business banking products, client needs, and servicing processes
Experience managing performance, operational metrics, and process improvement
Knowledge of risk, regulatory, and compliance requirements
Demonstrated success leading complex or multi-layer operations with accountability for performance, people leadership, and execution of change
Proven ability to influence across functions and communicate effectively with senior leaders, partners, and key stakeholders.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law