Prepaid and CPS Operations Leader

U.S. Bank

Operations Manager leading prepaid and corporate payment services operations at U.S. Bank.

Posted 7/13/2026full-timeSaint Paul • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing prepaid and corporate payment operations, ensuring compliance with regulatory requirements while driving performance and quality improvements. Capable of leading and developing high-performing teams in a complex operational environment.

Highest-signal resume keywords

Banking Operations KnowledgeLeadership Experience in Contact CenterPerformance ManagementRegulatory Compliance KnowledgeTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Metrics ManagementProcess OptimizationWorkflow EnhancementsBudget DevelopmentForecasting

Soft Skills

Strong LeadershipEffective CommunicationProblem-SolvingMulti-Priority Management

Industry Keywords

Prepaid ProductsCorporate Payment ServicesRisk ManagementQuality ManagementFinancial Operations

About the role

Key responsibilities & impact

Lead and manage prepaid and CPS servicing operations across assigned functions or regions
Ensure consistent delivery of service levels, quality outcomes, and client experience
Plan, prioritize, and coordinate operational activities to meet volume, capacity, and performance targets
Maintain deep knowledge of prepaid and corporate payment products, services, and operational processes
Monitor and analyze operational performance metrics (e.g., service, quality, productivity, risk)
Identify trends, gaps, and opportunities; implement corrective actions and improvements
Drive continuous improvement through process optimization, workflow enhancements, and system improvements
Ensure adherence to all regulatory requirements, corporate policies, and internal controls
Maintain a strong risk and quality management environment across operations
Promote awareness and compliance with applicable laws, regulations, and the U.S. Bank Code of Ethics
Develop and manage budgets, forecasts, and resource plans
Lead, coach, and develop a high-performing, multi-level team (leaders, front-line employees)

Requirements

What you’ll need

Strong knowledge of banking operations, prepaid products, and/or corporate payment services
Experience leading teams in a contact center or operations environment
Demonstrated ability to manage performance, processes, and operational metrics
Knowledge of regulatory, risk, and compliance requirements
Strong leadership, communication, and problem-solving skills
Ability to manage multiple priorities in a complex environment
Bachelor’s degree or equivalent experience preferred
Experience leading large or multi-layer teams
Background in payments, card services, or financial operations

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law