Wealth Servicing Operations Leader

U.S. Bank

Operations Manager responsible for wealth servicing leadership at U.S. Bank.

Posted 7/13/2026full-timeSaint Paul • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading wealth servicing operations, ensuring high-quality client experiences, and managing performance metrics. Proficient in driving process improvements and maintaining compliance within private banking and high-touch client environments.

Highest-signal resume keywords

Wealth Servicing ExperienceLeadership In OperationsPerformance ManagementProcess ImprovementRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Client Experience ManagementIssue ResolutionTeam Management

Industry Keywords

Private BankingHigh-Touch Client OperationsService ContinuityOperational EffectivenessService RecoveryRisk MetricsQuality OutcomesWorkload ManagementRetention StrategiesServicing Models

About the role

Key responsibilities & impact

Lead wealth servicing operations across assigned teams, functions, or regions
Deliver consistent service levels, quality outcomes, and client experience for wealth clients
Manage workload, staffing, and operational execution to meet performance targets
Ensure service continuity and operational effectiveness during periods of change or growth
Own customer satisfaction, issue resolution, and end-to-end case ownership
Support life-event servicing, retention strategies, and service recovery for high-value clients
Monitor and analyze performance across service, quality, productivity, and risk metrics
Identify trends and drive improvements in processes, workflows, and servicing models

Requirements

What you’ll need

Experience in wealth servicing, private banking, or high-touch client operations
Leadership experience in operations, servicing, or contact center environments
Strong understanding of relationship-based servicing models and client experience expectations
Experience managing performance, operational metrics, and process improvement
Knowledge of regulatory, risk, and compliance requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law