Operations

• Provide leadership and direction through managers to a high-performing PMO and R&D Operations organization, with accountability for project delivery, portfolio visibility, execution rigor, and safe, compliant operations.
• Develop and execute the PMO strategy aligned with IDT’s corporate product portfolio strategy and annual business plans.
• Manage prioritization and execution across the innovation portfolio, ensuring decisions are based on strategic value, risk, resources, and financial impact in partnership with Product Management and R&D leadership.
• Establish, deploy, and continuously improve portfolio governance structures, toll-gate processes, project templates, reporting frameworks, and portfolio-level KPIs.
• Lead cross-functional program reviews, executive steering committees, and decision forums.

Director, Innovation PMO, R&D Operations

• Support planning, coordination, and execution of Medical Excellence initiatives and strategic priorities.
• Partner with Therapeutic Area Strategy & Operations Leads, Medical Directors, and cross-functional stakeholders to execute franchise and therapeutic area operating rhythms, strategic priorities, and annual planning activities.
• Serve as a Project & Portfolio Management lead for assigned therapeutic areas, ensuring project plans, milestones, deliverables, and dependencies are maintained and accurately reflected in Smartsheet and related portfolio management tools.
• Act as a Smartsheet subject matter expert, maintaining project portfolio dashboards, supporting users, providing training and guidance, and partnering with stakeholders to ensure timely and accurate project updates.
• Monitor project progress and portfolio health by proactively following up with project owners, identifying risks, gaps, and dependencies, and escalating issues appropriately to Strategy & Operations and Medical leadership.
• Facilitate therapeutic area operating rhythm meetings, including agenda development, project status reviews, action item tracking, risk identification, and communication of key outcomes and decisions.
• Develop and maintain portfolio dashboards, status reports, and leadership updates that communicate project progress, accomplishments, risks, resource needs, and key business priorities.
• Support annual strategic and tactical planning processes by coordinating timelines, maintaining planning tools, facilitating stakeholder alignment, and tracking execution against approved plans.
• Lead or support budget and forecast management activities, including coordination with budget owners and finance partners, monthly and quarterly forecast updates, budget tracking, variance analysis, and identification of financial risks and opportunities.
• Develop and maintain guidance documents, job aids, guidebooks, training support materials, and operational resources.
• Coordinate Medical Excellence communications, newsletters, leadership updates, and knowledge-sharing activities.
• Facilitate governance processes, including meeting coordination, documentation of key decisions and action items, and follow-up tracking.
• Monitor and support execution of field excellence programs, including coaching, onboarding, competency development, and other capability-building initiatives.
• Support knowledge management and maintenance of Medical Excellence and Operations resources.
• Partner with cross-functional stakeholders to identify opportunities for process improvement, standardization, and operational efficiency.
• Support the collection, synthesis, and communication of project insights, metrics, and program performance data to inform decision-making.
• Contribute to the continuous improvement of Medical Excellence tools, processes, governance, and ways of working that enhance field effectiveness and organizational impact.

Manager, Medical Operations

• Support the operational management of clinical trial biospecimens throughout the sample lifecycle
• Serve as the primary liaison between investigative sites, central laboratories, specialty testing laboratories, clinical operations, and study vendors
• Oversee chain-of-custody processes and sample logistics from collection at clinical sites through shipment to central laboratories
• Track sample inventories and reconcile sample records between investigative sites, central laboratories, specialty laboratories, and sponsor tracking systems
• Partner closely with Clinical Operations, Clinical Development, and external vendors

Biosample Operations Associate – Senior Associate

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Identify and resolve complex strategic issues
• Improve supply chain and operational performance
• Analyze and solve complex problems
• Mentor and guide junior team members
• Maintain exceptional standards in deliverables
• Build meaningful client connections
• Navigate and manage complex scenarios
• Focus on operations strategy

Senior Associate, Strategy and Operations

• Be a Trusted Strategic Partner to Head of Medical, North America, including proactively highlighting business critical risks/opportunities, and planning and directing the most critical organizational, financial, and operational activities for US Medical and Canada Medical.
• Build the overarching NA Medical strategy in close collaboration with Head of Medical, North America and ensure alignment and execution of the assigned targets with all NAM leadership.
• Own the US Medical budget from development through execution, to ensure US Medical stays within +/- 5% of annual target.
• Provide direction and support to Strategy & Operation leads, ensuring they have the tools and resources to ensure the successful build and execution of the TA and functional strategies for which they enable.
• Lead operational team members to ensure Medical TAs and functions have the operational support needed to achieve their goals, this may include area such as: field medical systems e.g. Veeva, external engagement support, and vendor management support.
• Stay on top of industry best practices and oversee US Medical initiatives to drive medical excellence and innovation with a deep understanding of ways of working and ensuring regulatory compliance within the US region.
• Drive a strong culture and environment that will foster accountability, teamwork and mutual trust and respect for all team members.
• Regularly ensure individuals are being assessed and evaluated – with coaching and talent development in place.
• Foster the climate of growth and development against the backdrop of performance and accountability.
• Create a positive climate within the team in alignment with Biogen’s culture.
• Foster a culture of collaboration, innovation, and excellence.

Head of Medical Strategy, Operations, and Excellence – North America

• Responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations
• Identifying, analyzing, and resolving complex problems related to product lines
• Ensuring compliance with policies
• Identifying opportunities to improve process performance and operating efficiency
• Supervising day-to-day activities of employees such as executing transactions
• Leading a critical Operations Portfolio with National oversight & execution within the Home Loans Sales Channel
• Evaluating efficiencies and identifying areas of improvement and growth to the overall process

Group Operations Manager

• **Description:** Drug Hunter™ (drughunter.com) is an essential drug discovery intelligence platform for industry R&D innovators turning molecules into medicines. The Drug Hunter research team distills the science behind emerging drugs and technologies into concise but scientifically rich, searchable reports. Drug Hunter subscribers include many of the world’s leading innovative biotechnology and pharmaceutical companies and top-tier investors.
• **Location:** Remote
• **Role Summary**The Director of Growth Operations is responsible for building, scaling, and optimizing the systems, processes, and data infrastructure that power Drug Hunter’s commercial growth engine. This role owns the end-to-end operational foundation across Sales, Marketing, and customer-facing functions — with deep expertise in CRM architecture, data governance, revenue analytics, and cross-functional process design.
• The Director of Growth Operations is both a strategic architect and a hands-on operator. They will lead the transformation of our HubSpot environment into a reliable, scalable, and trusted system of record, while orchestrating data across our commercial tech stack to enable data-driven decision-making at every level of the organization.
• This role partners closely with Sales, Marketing, Customer Success (IRR), and Finance to build the operational backbone that enables cohesive, scalable growth.
• Key Responsibilities1.CRM Architecture & Governance
• - Own the end-to-end HubSpot environment — including architecture, configuration, workflows, lifecycle stage design, and system administration — as the organization’s primary commercial system of record.
• - Lead a comprehensive assessment of the current CRM state and develop a prioritized 30/60/90-day roadmap for remediation, optimization, and long-term scalability including any integration of existing tools and systems required.
• - Design and enforce data governance standards including rules for contact and company data quality, deduplication, ownership attribution, and lifecycle management across tens of thousands of records.
• - Implement preventive controls, validation rules, and automated workflows to sustain data quality and prevent regression over time.
• - Build and maintain CRM health metrics and dashboards that provide ongoing visibility into data integrity and system performance.
• 2. Data Governance & Hygiene
• - Develop and execute a systematic approach to cleaning, validating, and standardizing company and contact records at scale.
• - Define and implement governance policies that enforce data consistency across teams, including rules for record creation, field population, lifecycle transitions, and ownership.
• - Establish a framework of data quality KPIs — including duplicate rates, field completion, stage accuracy, and ownership coverage — and report on them regularly.
• - Partner with Sales, Marketing, and IRR to build habits and accountability structures that sustain clean data over time.
• 3. Territory Design & Account Assignment
• - Operationalize nuanced territory segmentation and account assignment rules within HubSpot, replacing inconsistent manual processes with automated, auditable workflows.
• - Partner with Sales and Marketing leadership to define segmentation logic, ownership criteria, and routing rules; document assumptions and maintain them as the business evolves.
• - Build account assignment and routing automations that reduce manual effort, improve consistency, and support accurate attribution across the commercial funnel.
• - Maintain clear, accessible documentation of all territory and segmentation frameworks across teams.
• 4. Data Orchestration & Commercial Intelligence
• - Design a data orchestration strategy that connects HubSpot, SendGrid, Mixpanel, Looker, Clerk, and UserPilot to provide the Growth organization with a coherent, actionable view of customer behavior and commercial performance.
• - Define a pragmatic path to a single source of truth for commercial metrics, accounting for the current absence of centralized data infrastructure and near-term IT constraints.
• - Enable Marketing to experiment and optimize communications based on behavioral, engagement, and lifecycle data drawn from across the stack.
• - Surface actionable intelligence across targeting, conversion, retention, and expansion opportunities to support data-driven growth decisions.
• 5. Sales, Marketing & IRR Alignment
• - Build the operational connective tissue between Sales Hub and Marketing Hub to improve attribution, funnel visibility, and cross-functional handoff workflows.
• - Design and implement shared lifecycle stages, lead routing logic, and SLA frameworks that align Sales, Marketing, and IRR around a common view of the customer journey.
• - Drive operational cohesion across the Growth organization through consistent processes, shared metrics, and integrated tooling.
• - Leverage Marketing Hub as a platform for delivering a holistic view of commercial performance, customer engagement, and pipeline health.
• 6. CRM as the Financial Source of Truth
• - Build ARR, GRR, and NRR reporting frameworks within HubSpot, transitioning performance reporting from gross contract value metrics to recurring revenue-based views.
• - Partner with Finance to align on definitions, reconcile reporting discrepancies, and establish HubSpot as the trusted source of commercial truth.
• - Design leadership dashboards that provide real-time visibility into pipeline, forecast, and recurring revenue KPIs.
• - Define and socialize the core commercial KPI framework — including leading and lagging indicators — to support consistent decision-making across functions.
• 7. Change Management & Organizational Enablement
• - Develop and execute a change management strategy for CRM process improvements that balances implementation speed with operational integrity.
• - Build enablement materials, training programs, and process documentation that support consistent CRM usage and adoption across Sales, Marketing, and IRR.
• - Communicate roadmap priorities, initiative progress, and operational outcomes clearly to leadership — positioning Growth Operations as a strategic, trusted partner.
• - Establish feedback loops with commercial teams to continuously refine processes and tooling based on real-world usage.

Director of Growth Operations

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model
• Help evaluate future structural changes across S&O, including how work should be organized across regions, departments, Corporate functions, and enterprise roles
• Support the continued development of shared definitions of S&O excellence
• Help prepare for, attend, and manage follow-up from key S&O meetings and leadership forums
• Support key S&O initiatives, including standalone Marketing and Business Development department development, proposal and contract process improvements
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics
• Help turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.

Director, Enterprise Strategy – Operations

• Think strategically, lead with vision
• Identify the highest-leverage opportunities across finance, staffing, project delivery, and sales operations
• Inspire a distributed team of AI practitioners and analysts
• Understand the problem before building the solution
• Direct a team of AI-native business analysts, a technical architect, a machine learning engineer, and a data and modeling specialist toward solutions
• Own the results, not just the activity
• Oversee a small operational support function

VP, Operations Transformation

• Monitoring and testing branch policies, procedures, and compliance activities
• Performing branch visits to assess compliance and resolve non-conformances
• Providing operational support for branch staff and internal departments
• Supporting the Retail Operations Specialist Support line and email account
• Assisting with the research and reconciliation of teller errors and cash adjustments
• Resolving common software issues and user questions
• Performing Retail Branch Reviews and Safe Deposit Reviews
• Preparing and delivering training to the Retail Division as business needs dictate

Retail Operations Specialist II

• Run the operational delivery of instructor-led training engagements from confirmed sale through completion
• Partner with internal teams to align scheduling, course materials, and delivery readiness
• Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
• Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
• Ensure instructors and customers are fully prepared and aligned ahead of each session
• Identify risks early and resolve issues quickly to keep delivery on track
• Maintain clear visibility into delivery status, schedules, and key milestones
• Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes

Learning Operations Manager

• Perform advanced loan servicing and transactional processing including payments, reversals, paydowns, payoffs, advances, and fee assessments
• Process new loan bookings, modifications, renewals, extensions, and maintenance across portfolios
• Execute escrow administration including tax and insurance disbursements and escrow analysis
• Reconcile loan operational accounts and perform detailed reconciliation activities/recons
• Investigate and resolve complex transaction issues and processing exceptions
• Research and resolve GL variances, complaints, and operational discrepancies
• Identify reconciliation breaks and resolve recon variances
• Execute control testing, compliance testing, and quality control reviews
• Ensure adherence to internal controls, SOPs, and regulatory requirements
• Participate in audit activities and remediation efforts
• Provide guidance to peers and assist with training
• Support workflow coordination and production deadlines
• Participate in process improvement initiatives and projects

Operations Specialist II

• Coordinate and deliver high quality executive administrative support to senior leaders of the Boston office including but not limited to – coordinate and managing office meetings, appointments, agenda preparation, meeting logistics and related needs.
• Manage complex calendars and scheduling for office and executive leaders, including coordination of meetings across multiple time zones and prioritization of requests.
• Prepare, edit, and format business documents, spreadsheets, presentations, including PowerPoint as well as other materials as required.
• Coordinate travel arrangements, prepare and process expense reports, and track reimbursements per firm policies,
• Handle all matters with discretion and confidentiality.
• Supervise administrative staff, including reception and mailroom personnel.
• Oversee day-to-day operational functions and administrative services, including facilities/office maintenance, mail distribution, supplies and equipment management and office logistics.
• Evaluate and recommend process improvements to enhance operational efficiency and service improvements.

Operations Manager

• Be an expert in state, registry, and SRECTrade reporting requirements and procedures
• Support monthly solar meter generation reporting and uploads, including data entry and auto-reporter setup
• Provide ongoing support for reporting issues, assisting with client inquiries by email and phone
• Continually streamline the generation reporting operations, by effectively communicating issues and creating solutions with co-workers to improve our processes

Reporting Operations Associate

• Own critical pieces of the customer go to market strategy
• Collaborate on critical components of the business including the Going Out customer journey
• Design and execute experiments to learn about new products
• Conduct regular customer research
• Collaborate with product, marketing, and sales teams

Associate Manager, In-Store, Strategy & Operations

• Lead global Product Master Operations within SC&O Systems, ensuring accurate, timely, and compliant creation, maintenance, and governance of product master data across enterprise platforms and regional processes.
• Own the operational execution and continuous improvement of product master data processes across the full product lifecycle, including new product introductions, changes, transfers, inactivations, and discontinuations.
• Establish and evolve scalable data governance standards, business rules, controls, and decision rights to strengthen data integrity, audit readiness, traceability, and regulatory compliance in a highly regulated MedTech environment.
• Partner cross-functionally with Supply Chain, Quality, Regulatory, R&D, Manufacturing, IT, Planning, and Commercial teams to ensure product data is fit for purpose and ready to support global business operations.
• Lead, coach, and develop a high-performing global team, building strong capabilities in operational execution, data stewardship, business process mapping, problem-solving, change leadership, and continuous improvement.
• Define, monitor, and communicate key operational and data quality metrics, service levels, risks, and performance trends to drive accountability, transparency, and informed decision-making with senior leadership.
• Drive standardization and simplification of product master processes across regions and systems, reducing variation, improving cycle times, and enabling a more consistent global operating model.
• Identify, prioritize, and implement automation opportunities that reduce manual effort, improve accuracy, and increase throughput across master data operations, including workflow optimization, rules-based validations, and exception management.
• Partner with business and technology teams to evaluate and apply AI-enabled and advanced analytics capabilities that enhance data quality monitoring, issue detection, process efficiency, and decision support, with appropriate governance and control.
• Support business continuity and transformation readiness by ensuring product data processes, roles, training, and controls can scale with organizational change, new platform capabilities, and evolving business needs.
• Champion a culture of operational excellence, data accountability, and innovation by leveraging leading practices from the MedTech industry to improve service, resilience, and end-to-end supply chain performance.

Senior Manager, Product Master Operations

• Perform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risks
• Support participant onboarding and execute ongoing operational tasks for the FedNow Service
• Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues
• Develop deep expertise of the FedNow Service & stay up to date on all the latest releases and development
• Facilitate high pressure troubleshooting calls for Production issues
• Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions

See all jobs on JobTailor

Director, Innovation PMO, R&D Operations

Manager, Medical Operations

Biosample Operations Associate – Senior Associate

Manager, Clinic Operations

Senior Associate, Strategy and Operations

Head of Medical Strategy, Operations, and Excellence – North America

Group Operations Manager

Director of Growth Operations

Representment Operations, Transaction Processing Associate III

Director, Enterprise Strategy – Operations

VP, Operations Transformation

Retail Operations Specialist II

Learning Operations Manager

Learning Operations Manager

Operations Specialist II

Operations Manager

Reporting Operations Associate

Associate Manager, In-Store, Strategy & Operations

Senior Manager, Product Master Operations

Senior Analyst – FedNow Operations Center, 3rd Shift