Senior Litigation Operations Consultant, Projects & Technology

AAA

Senior Consultant overseeing litigation operations and process improvement at CSAA IG, a leading personal lines insurance group. Collaborating with various stakeholders to manage litigation projects.

Posted 7/14/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, South Carolina, Virginia, Washington • 🇺🇸 United StatesSenior💰 $80,865 - $107,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of legal concepts and litigation operations, with a strong focus on project management, process improvement, and effective communication with diverse stakeholders. Proven ability to lead teams and implement practical solutions to enhance operational efficiency.

Highest-signal resume keywords

Legal Operations ExperienceProject ManagementPeople LeadershipProcess ImprovementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Litigation OperationsLegal ConceptsChange ManagementOperational Gap AnalysisVendor Management

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMatter Management SystemsCase Management Systems

Industry Keywords

Legal TechnologyLitigation SupportLaw Office AdministrationFacilities ManagementFinancial Management

About the role

Key responsibilities & impact

Manages litigation project portfolio, triaging litigation ideas received via division intake.
Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
Prepares reports, analyses, and presentations for leadership audiences.
Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Requirements

What you’ll need

Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience.
3–4 years of people leadership or supervisory experience.
Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions.
Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology.
Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts.
Strong interpersonal, written, and verbal communication skills.
Proficiency with Microsoft Word, Excel, and matter or case management systems.

Benefits

Comp & perks

Total compensation package
Annual bonus eligibility for most roles
401(k) with a company match
Flexible workplace