Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• This job is responsible for leading enterprise-wide talent development and organizational design solutions.
• Key responsibilities include supporting senior business leaders to identify strategies directly linked to organizational goals and implement leadership solutions across the business.
• Job expectations include partnering with Global Talent, Global Human Resources (GHR), business stakeholders, Subject Matter Experts (SMEs), and vendors to execute enterprise talent processes and provide consultative support to lead the design, development, and implementation of talent development.
• In this role, you’ll partner with senior leaders to shape and deliver talent strategies that strengthen leadership depth, organizational effectiveness, and teammate outcomes across their organization(s).

Talent Consultant II – Global Operations

• Lead Customer Support Operations
• Develop and lead Hydra Host's customer support organization supporting: Design and build Hydra Host’s customer support organization from the ground up Enterprise AI customers Interface with the Machine Learning engineering teams GPU infrastructure customers AI Factory operators Data center partners
• Build a high-performing support organization that delivers exceptional customer experiences while maintaining enterprise-grade service levels.
• Own Operational Excellence
• Drive the day-to-day operational health of Hydra Host's NeoCloud platform by coordinating activities across engineering, infrastructure, vendors, and customer-facing teams.
• Ensure infrastructure operates reliably while continuously improving operational efficiency.
• Lead Major Incident Management
• Serve as the Incident Commander during production-impacting events. Coordinate engineering, networking, infrastructure, vendors, and customers to resolve: GPU cluster failures Network outages Hardware failures Firmware issues Storage performance degradation Infrastructure capacity constraints Customer-impacting production incidents Own customer communications throughout incident response while driving rapid resolution and post-incident improvements.
• Build Scalable Support Operations
• Design and implement: Ticketing systems Escalation procedures Knowledge management Support automation AI-powered support tools On-call rotations Operational playbooks Customer communication standards Create a support organization capable of scaling alongside Hydra Host's rapid growth.
• Drive AI Factory Operations
• Partner with deployment, engineering, and data center teams to coordinate: Infrastructure deployments Rack turn-up GPU cluster readiness Network activation Capacity planning Maintenance scheduling Production acceptance Operational readiness reviews Help ensure AI Factory infrastructure is deployed efficiently and operates reliably.
• Vendor & Partner Management
• Own operational relationships with: Hardware manufacturers GPU vendors Data center operators Construction partners Logistics providers Network carriers Service providers Track vendor performance, manage escalations, enforce SLAs, and ensure timely issue resolution.
• SLA & Service Delivery
• Establish, monitor, and improve operational KPIs including: SLA compliance MTTR Incident response times Customer satisfaction Infrastructure uptime Vendor performance Capacity utilization Operational readiness Provide executive reporting on operational performance and identify opportunities for continuous improvement.
• Cross-Functional Leadership
• Collaborate daily with: Infrastructure Engineering Network Engineering Platform Engineering Customer Success Deployment Program Managers AI Factory Partners Executive Leadership Enterprise Customers Act as the operational bridge between technical teams and customer-facing organizations.
• Build the Organization
• As Hydra Host grows, you'll help recruit, mentor, and develop the Operations & Support organization while establishing the culture, processes, and operational standards that define world-class infrastructure operations.

Operations and Support Lead

• Direct management of our team
• Development of Team Leads into stronger operational managers. Weekly 1:1s, structured coaching, real career growth.
• Daily execution and SLA delivery across all three sub-teams
• Voice of the property manager inside Extenteam. Translating client needs into agent SOPs, KB content, and product feedback
• Top-tier client escalations across our enterprise and portfolio accounts
• Client operational health. Relationships, SLAs,reviews with clients
• Onboarding playbooks for new PM clients across different tech stacks (Guesty, Hostaway, OwnerRez, and others)
• Quality of the guest experience delivered by our agents
• Partnership with our internal builder team to translate operational pain points into shipped tooling
• Expansion of Shared Services into new offerings (owner communication, review management, and future service lines) as the operation scales

Senior Manager, Guest Experience Operations

• Develop, sustain, and deepen relationships with critical BPO vendors, ensuring strategic alignment with ISC's business goals, service expectations, and compliance standards.
• Lead vendor onboarding and offboarding processes, including transition planning, knowledge transfer, and contractual closeout.
• Maintain a vendor performance scorecard and drive quarterly business reviews (QBRs) with senior vendor leadership.
• Serve as a key process owner within the BX team — mapping, assessing, and recommending whether workflows should be digitized, automated, outsourced, or retained in-house.
• Apply Six Sigma methodology (Green Belt required; Black Belt strongly preferred) to identify defects, reduce variation, and drive measurable process improvements across BPO-delivered functions.
• Lead and facilitate process improvement projects with quantifiable ROI; document outcomes and present findings to senior leadership.
• Partner with BPO operational teams to ensure consistent adoption of optimized workflows and standard operating procedures.
• Own monthly BPO performance reviews — monitor KPIs, SLAs, quality scores, productivity metrics, and CX outcomes; identify trends and surface improvement opportunities.
• Conduct QA audits of time studies and staffing models to validate that headcount and capacity plans align with projected work volumes and required KPI attainment.
• Leverage ticketing and workflow platforms (e.g., Zendesk, ServiceNow, Salesforce Service Cloud) to extract performance data, track escalations, and measure resolution trends.
• Prepare and present executive-level performance dashboards and reporting packages to BX leadership and ISC senior management.
• Identify, assess, and mitigate vendor-related operational, financial, and regulatory risks proactively.
• Ensure all BPO partners adhere to applicable P&C insurance regulatory requirements, data security standards, and ISC compliance policies.
• Maintain vendor risk registers and drive remediation of identified gaps; report status to Compliance and Legal stakeholders.
• Support business continuity planning by assessing vendor resilience and maintaining documented contingency protocols.
• Serve as the primary ISC escalation point for BPO-originated issues — triage, coordinate resolution, and communicate outcomes to impacted stakeholders.
• Define and maintain clear escalation paths and RACI frameworks; ensure BPO day-to-day management teams are equipped to resolve issues at the lowest effective level.
• Deliver structured, actionable feedback to vendor partners to drive root cause elimination and prevent recurrence.
• Partner with Finance on vendor cost modeling, budget planning, and price analysis.
• Collaborate with Legal and Compliance to review, negotiate, and renew vendor agreements.
• Act as a bridge between BX operational teams and BPO partners, translating business requirements into vendor performance expectations.
• Contribute to the BX roadmap by identifying where BPO capacity can scale, contract, or pivot in response to ISC's strategic priorities.

Senior Manager, Operations

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• The Manager of Charter Air Operations will manage aspects of client/university partner interface of the Charter Air department.
• Duties include the sourcing to collection lifecycle for charter air transportation, maintaining mutually beneficial relationships with the charter departments at commercial airlines, as well as charter air carriers in various regions across the United States and the world.
• The role successfully manages the relationship, selection, and contracting processes for our collegiate and event clients.
• The individual in this role is a key part of the team and may be responsible for overseeing the Charter Air Coordinators.
• Helps to maintain strong relationships with university partners and works closely with charter air carriers.
• Charter coordination and communication with Anthony Travel onsite athletics personnel as well as Event Managers throughout the organization.
• Helps to ensure Anthony Travel is receiving the best available rates in the market.
• Assists with managing contracts to minimize risk and maximize revenue to company.
• Performs situation analysis and decision making.
• Works with charter air liaisons to ensure charters are prepared for events and address customer service issues.
• Takes initiative to identify solutions to solve particular process or business problems.
• Manages all aspects of air charter process Client reporting, Accuracy and consistency with procedures and policies, Data/information setup in travel management systems, Customer travel experience, including coordination with carriers, TSA, airports and flight interruptions.

Manager, Charter Air Operations

• Directs and supervises the activities of the facilities management department and mailroom operations
• Project management of large facility repairs or capital projects
• Assists with and/or coordinates administrative procurements
• Directly supervises the Manager of Facilities, Grounds & Security and the Supervisor - General Services
• Establishes priorities and oversees the Facility, Grounds & Security, Print Shop and the Mailroom departments and staff
• Serves as project manager for significant facility repairs, renovations or other capital improvement projects
• Assists direct reports with staffing requirements such as hires, onboarding, training, evaluations and terminations
• Establishes and coordinates the overall Security Plan for all facilities
• Assists Division Director and HR with Safety and Workers Compensation mitigation efforts
• Maintains and updates the disaster recovery plan
• Assists with leasing activities, serves as liaison with tenants and assists branch offices with landlord/leasing issues or concerns
• Assists with the property and business insurance policies and claims and other administrative management duties as assigned

Director – Administrative Operations

• responsible for managing half of the Celebrity fleet
• day-to-day support of the shipboard Hotel Directors
• ensuring exceptional guest experience
• accountable for each ship to meet / exceed the established net promoter score (NPS) and key performance indicators (KPI’s)
• ensures optimal guest vacation experience in accordance with company’s brand promise and standards
• ensures that each ship is operated safely, effectively and efficiently
• liaises closely with all corporate and operational groups to ensure support
• acts as Brand ambassador ensuring company’s culture and ethics are understood and exhibited
• responsible for planning and flawless launch of new ships entering service
• collaborates with all hotel functional areas and Revite/Dry Dock Teams
• tracks individual ship performance and adjusts operations as necessary
• generates routine updates and executive reports to shore-side leadership
• partners with Human Resources to recruit hospitality leaders
• conducts periodic operational ship visits to assess guest experience
• represents hotel operations in situation management meetings

Senior Director, Hotel Operations

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects
• Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment
• Address real-time needs of various teams, and complete administrative tasks timely
• Identify and manage solutions for emerging risks within each team and escalate through the appropriate channels
• Participate in broader initiatives to drive consistency and enhancements across each business
• Working closely and effectively with Credit Assistance leadership and stakeholder partners
• Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements
• Provide performance and process execution feedback to employees across various teams
• Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls

Senior Operations Consultant

• Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives
• Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
• Owning a group of processes in the Single Process Inventory (SPI) including understanding the processes, managing process health and improving the end to end process in support of operational excellence objectives
• Addressing root cause of performance, creating action plans to mitigate risks
• Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
• Implementing highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Overseeing partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support implementation of solutions that resolve critical business challenges and opportunities

Process Design Manager

• lead a team of Associates, focusing on delivering a Service 1st client experience.
• demonstrate well-rounded leadership qualities and supervisory skills coupled with a mastery of brokerage operations.
• ensure teams you lead deliver a positive Service 1st experience by monitoring interactions with clients and utilizing metrics to manage workflows.
• be the primary point of contact for onboarding new Associates and provide ongoing training to refine client interactions.
• confirm day-to-day call center staffing is adequate to respond to call volumes.
• manage your team in accordance with Raymond James’ Human Resources policies and procedures.
• partner with other home office departments to resolve client account issues and improve operational processes.
• respond to and resolve escalated situations.
• serve as an additional resource in the call center during high call volumes.
• execute client-directed trades across various product types (equities, mutual funds, options, fixed income, and alternative investments).
• reach out to clients to address important account matters and conduct routine follow up as needed.
• handle client-directed transactions such as ACH transfers, wire transactions, and journal requests regularly.
• manage a diverse range of accounts, including trust, estate, and entity accounts.
• maintain a high level of integrity and adhere to Raymond James' Code of Business Conduct & Ethics.
• work with branch and firm resources to mitigate risks.
• provide regular updates to senior management regarding team performance and challenges.
• develop and Document branch processes into Standard Operating Procedures.

Supervisor, Operations – Series 7 & 66 Required

• Own day-to-day operational management of the direct-to-consumer platform (e.g., Shopify), including site operations, order fulfillment, and returns processing.
• Partner with customer service and fulfillment teams to ensure a consistent, high-quality post-purchase experience.
• Manage inventory allocation and availability across digital and wholesale channels to minimize stockouts and overselling.
• Support promotional and product launch execution by coordinating operational readiness across systems, inventory, and fulfillment.
• Own recurring order operations for the subscription program, including failed payment handling, dunning workflows, and subscription-specific fulfillment logic.
• Own 3PL vendor management, including SLA performance, rate card administration, and carrier selection across domestic and international fulfillment.
• Monitor 3PL performance against contracted service levels, driving corrective action on shipping cost, transit time, and fulfillment accuracy.
• Manage cross-border fulfillment and DDP clearance partnerships to support international order flow.
• Own the operational infrastructure supporting eCommerce and wholesale, ensuring processes scale with revenue growth and channel expansion.
• Identify and eliminate operational bottlenecks that limit revenue capture, order accuracy, or channel scalability.
• Own and report on channel operations KPIs, including order accuracy, fill rate, on-time delivery, and account onboarding time.
• Govern catalog data integrity so wholesale EDI transmissions and downstream product feeds transmit clean, accurate records without manual rework.

Director of Channel Operations

• Keep the day to day running of the business smooth
• Support the whole team
• Bookkeeping and inbox management
• Preparing client proposals
• Looking after our systems
• Take ownership of the function and spot what needs doing before being asked

Sales and Operations Administrator

• Responsible for creation and maintenance of various fund lists
• Tracking of fund/corporate actions specific to plan liability recordkeeping
• Oversight of unique/custom earnings processing, fund setup, and pricing
• Monitors and coordinates corporate action changes as necessary with the applicable Operational teams
• Responsible for oversight and maintenance of fund-specific earnings processing calendar and quality review of the processing
• Aids management and departmental teams for all projects as needed
• Interacts with vendors to ensure systems are updated properly and working as anticipated

Fund Operations Specialist

• Own the Card Delivery Collateral POD and serve as the primary liaison
• Manage high-impact projects that are critical for increasing efficiency
• Develop and communicate meticulous instructions to external vendors
• Take ownership of resolving escalated complaints and supplier issues
• Identify, develop, and implement process improvement opportunities
• Provide essential leadership support to the team

Principal Associate – Principal Extended Ops Associate

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
• Manage and support special projects, launches, migrations, and operational initiatives
• Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
• Identify recurring operational pain points and recommend scalable solutions
• Develop and maintain operational documentation, workflows, and best practices
• Assist in improving communication and handoff processes between departments
• Monitor trends in escalations and provide actionable recommendations to leadership
• Act as a resource for edge-case scenarios and non-standard dealer requests
• Help improve operational efficiency and reduce unnecessary escalations across teams
• Support onboarding and training initiatives for new team members
• Assist with QA validation and launch readiness for large dealer groups or strategic accounts
• Participate in process improvement and automation initiatives
• Collaborate with leadership on operational reporting and workflow optimization
• Provide guidance and support during critical business events or emergency situations
• Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
• Support interdepartmental communication during periods of organizational change or growth

Special Operations Website Specialist – SpecOps

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Ensure administration of the pharmacy program is accurate and compliant by supporting various operational tasks
• Perform duties to support the development, coordination and maintenance of the pharmacy program
• Review benefit/formulary setup and testing (new and year over year)
• Conduct claims analysis
• Perform other duties as assigned
• Comply with all policies and standards

Operations jobs in Florida

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