Director of Channel Operations

4ocean PBC

Director of Channel Operations managing eCommerce and wholesale operations for 4ocean. Leading operational improvements and cross-functional collaboration to scale business drives environmental impact.

Posted 7/21/2026full-timeBoca Raton • Florida • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing eCommerce operations, including direct-to-consumer and wholesale channels, with a focus on inventory management, order fulfillment, and vendor relationships. Proven ability to analyze operational performance metrics and implement scalable processes to enhance efficiency and revenue growth.

Highest-signal resume keywords

ECommerce Operations Management3PL Vendor ManagementOrder ManagementData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementOrder FulfillmentEDI ManagementCatalog Data ManagementOperational Workflow Design

Soft Skills

Process OrientationAnalytical MindsetTeam LeadershipCommunication Skills

Tools & Technologies

ShopifyERP SystemsPIM SystemsAsanaHubSpot

Industry Keywords

Direct-To-ConsumerWholesale OperationsCross-Border FulfillmentSLA PerformancePromotional Execution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own day-to-day operational management of the direct-to-consumer platform (e.g., Shopify), including site operations, order fulfillment, and returns processing.
Partner with customer service and fulfillment teams to ensure a consistent, high-quality post-purchase experience.
Manage inventory allocation and availability across digital and wholesale channels to minimize stockouts and overselling.
Support promotional and product launch execution by coordinating operational readiness across systems, inventory, and fulfillment.
Own recurring order operations for the subscription program, including failed payment handling, dunning workflows, and subscription-specific fulfillment logic.
Own 3PL vendor management, including SLA performance, rate card administration, and carrier selection across domestic and international fulfillment.
Monitor 3PL performance against contracted service levels, driving corrective action on shipping cost, transit time, and fulfillment accuracy.
Manage cross-border fulfillment and DDP clearance partnerships to support international order flow.
Own the operational infrastructure supporting eCommerce and wholesale, ensuring processes scale with revenue growth and channel expansion.
Identify and eliminate operational bottlenecks that limit revenue capture, order accuracy, or channel scalability.
Own and report on channel operations KPIs, including order accuracy, fill rate, on-time delivery, and account onboarding time.
Govern catalog data integrity so wholesale EDI transmissions and downstream product feeds transmit clean, accurate records without manual rework.

Requirements

What you’ll need

8+ years of experience in domestic and cross-border eCommerce operations, channel operations, sales operations, wholesale operations, or including experience managing both DTC and wholesale/retail channels.
Proven track record managing 3PL vendors, freight and carrier relationships, order management, EDI, and account onboarding processes for wholesale or retail partners.
Working knowledge of eCommerce platforms (e.g., Shopify) and ERP systems.
General familiarity with HubSpot is helpful for context, though this role will spend little to no day-to-day time in it.
Experience owning product catalog data and margin/COGS-related fields within an ERP or PIM system - this role maintains cost and margin data; it does not set pricing or sales strategy.
Strong process orientation with a track record of designing and scaling operational workflows using a project management tool (ideally Asana).
Analytical mindset with experience using data to identify and resolve operational issues.
Experienced with hiring, leading, developing, and managing a team.
Excellent cross-functional collaboration and communication skills.

Benefits

Comp & perks

Competitive comp (base + performance bonus)
Comprehensive health benefits and a 401k plan
Flexibility - remote work and flexible PTO
Holidays! So many holidays (well above the industry average)