4ocean PBC

Operations

• Own day-to-day operational management of the direct-to-consumer platform (e.g., Shopify), including site operations, order fulfillment, and returns processing.
• Partner with customer service and fulfillment teams to ensure a consistent, high-quality post-purchase experience.
• Manage inventory allocation and availability across digital and wholesale channels to minimize stockouts and overselling.
• Support promotional and product launch execution by coordinating operational readiness across systems, inventory, and fulfillment.
• Own recurring order operations for the subscription program, including failed payment handling, dunning workflows, and subscription-specific fulfillment logic.
• Own 3PL vendor management, including SLA performance, rate card administration, and carrier selection across domestic and international fulfillment.
• Monitor 3PL performance against contracted service levels, driving corrective action on shipping cost, transit time, and fulfillment accuracy.
• Manage cross-border fulfillment and DDP clearance partnerships to support international order flow.
• Own the operational infrastructure supporting eCommerce and wholesale, ensuring processes scale with revenue growth and channel expansion.
• Identify and eliminate operational bottlenecks that limit revenue capture, order accuracy, or channel scalability.
• Own and report on channel operations KPIs, including order accuracy, fill rate, on-time delivery, and account onboarding time.
• Govern catalog data integrity so wholesale EDI transmissions and downstream product feeds transmit clean, accurate records without manual rework.

Director of Channel Operations

Account Manager

• Drive New Business Growth
• Identify, prospect, and develop new enterprise partnership opportunities.
• Build and manage a healthy pipeline of qualified opportunities.
• Consistently meet or exceed revenue and activity goals
• Lead Complex Sales Processes
• Manage full sales cycles from discovery through proposal, negotiation, and close.
• Navigate multi-decision-maker environments across marketing, sustainability, procurement, legal, and executive teams.
• Create urgency and maintain momentum throughout long-cycle deals.
• Sell Consultative Solutions
• Understand client business priorities and align 4ocean offerings to their goals.
• Present partnership solutions tied to brand value, ESG objectives, customer engagement, and measurable impact.
• Develop customized proposals and strategic recommendations.
• Build Executive Relationships
• Establish credibility with senior leaders and decision-makers.
• Serve as a trusted advisor throughout the partnership process.
• Foster long-term relationships that lead to renewals and expansion opportunities.
• Collaborate Cross-Functionally
• Partner with Marketing, Operations, Product, and Leadership teams to deliver compelling solutions and seamless onboarding.
• Provide market feedback to help shape products, positioning, and go-to-market strategy.
• Stay Market Focused
• Monitor trends in sustainability, ESG, corporate responsibility, cause marketing, and environmental compliance.
• Identify emerging market opportunities and competitive dynamics.

Director of Channel Operations

Business Development Representative, Strategic Partnerships