4ocean PBC

Account Manager

• Design & Execute Partnership Delivery Operations
• Own end-to-end fulfillment of partnership commitments: cleanup operations, impact reporting, co-branded asset production, traceability tech deployment
• Build and manage the delivery calendar - ensuring contracted lbs/year, quarterly reports, and co-marketing assets are delivered on time, every time
• Develop SOPs, workflows, and templates that make partnership delivery repeatable, scalable, and consistent across account teams
• Set and track SLAs for delivery milestones (e.g., impact reports within 15 days of quarter-end, co-branded assets within 30 days of creative brief)
• Coordinate Cross-Functional Delivery Teams
• Partner with Cleanup Operations to align partner commitments with crew capacity, geographic operations, and recovery targets
• Work with Marketing/Creative to produce co-branded storytelling assets, case studies, on-pack messaging, and campaign content
• Coordinate with Finance on invoicing, revenue recognition, and contract compliance
• Collaborate with Product/Tech on traceability solutions: QR codes, blockchain verification, API integrations, partner dashboards
• Ensure Sales and Account Directors have real-time visibility into delivery status, capacity constraints, and fulfillment timelines
• Build Reporting & Impact Verification Systems
• Own the impact reporting engine: ensure partners receive accurate, audit-ready data on pounds recovered, crew hours, geographies, and environmental outcomes
• Develop dashboards and reporting templates that translate cleanup operations into ESG-compliant, brand-ready formats (aligned with GRI, SASB, CSRD where relevant)
• Implement QA processes to ensure data accuracy, third-party verification readiness, and regulatory compliance (FTC Green Guides, EU Green Claims Directive)
• Drive Operational Excellence & Continuous Improvement
• Track key operational metrics: on-time delivery %, partner satisfaction (NPS), fulfillment costs per partnership, time-to-first-value
• Identify bottlenecks, inefficiencies, and failure points - then fix them
• Lead regular operational reviews with cross-functional teams to surface issues, align on priorities, and drive accountability
• Build feedback loops from Account Directors and partners into process improvements
• Enable Scale
• Design systems and processes that support 10–20x growth in partner count without proportional headcount increases
• Evaluate and implement tools for project management (Asana, Monday, Notion), reporting automation, and partner communication
• Create templates, playbooks, and training materials that enable new hires to deliver partnerships effectively from day one
• Partner with leadership to forecast capacity, resource needs, and operational investment required to hit revenue targets

Director of Operations, Partnerships