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Senior Director, Hotel Operations
Royal Caribbean GroupSenior Director of Hotel Operations managing half of the Celebrity fleet. Ensuring exceptional guest experience and driving performance standards in hospitality management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in hospitality management, particularly within cruise lines, hotels, and resorts, with a strong focus on guest experience and operational efficiency. Proven ability to lead diverse teams, manage shipboard operations, and ensure adherence to brand standards and performance metrics.
Highest-signal resume keywords
Hospitality ManagementGuest Experience OptimizationShipboard Operations ManagementTeam LeadershipPerformance Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ManagementPerformance MetricsGuest Experience AssessmentShipboard ExperienceMulticultural Workforce Management
Soft Skills
CommunicationCollaborationLeadershipProblem-Solving
Tools & Technologies
Microsoft WordMicrosoft ExcelBusiness Software Navigation
Certifications & Qualifications
Bachelor Degree in Hospitality Management
Industry Keywords
Cruise LinesHotelsResortsNet Promoter ScoreKey Performance Indicators
About the role
Key responsibilities & impact- responsible for managing half of the Celebrity fleet
- day-to-day support of the shipboard Hotel Directors
- ensuring exceptional guest experience
- accountable for each ship to meet / exceed the established net promoter score (NPS) and key performance indicators (KPI’s)
- ensures optimal guest vacation experience in accordance with company’s brand promise and standards
- ensures that each ship is operated safely, effectively and efficiently
- liaises closely with all corporate and operational groups to ensure support
- acts as Brand ambassador ensuring company’s culture and ethics are understood and exhibited
- responsible for planning and flawless launch of new ships entering service
- collaborates with all hotel functional areas and Revite/Dry Dock Teams
- tracks individual ship performance and adjusts operations as necessary
- generates routine updates and executive reports to shore-side leadership
- partners with Human Resources to recruit hospitality leaders
- conducts periodic operational ship visits to assess guest experience
- represents hotel operations in situation management meetings
Requirements
What you’ll need- Ten years of experience in hospitality management preferable cruise lines, hotels, resorts.
- Five years of managerial experience as a Hotel Director or General Manager.
- Work experience with a diverse multicultural work force preferred.
- Previous exposure to worldwide operations a plus.
- Bachelor degree from a hospitality college or university.
- 5 years of shipboard experience preferred.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety business related software packages such as Microsoft Word and Excel.
Benefits
Comp & perks- competitive compensation and benefits package
- excellent career development opportunities