Royal Caribbean Group

Recruitment

• Lead end-to-end recruitment for all entertainment technical positions across the Royal Caribbean International fleet, including stage technicians, audio engineers, lighting technicians, lounge technicians, rigging, and automation specialists.
• Develop and manage recruitment pipelines across all technical disciplines, ensuring vessel staffing requirements are met ahead of sailings, new-build deliveries, and itinerary changes.
• Partner with shipboard Entertainment Technical Managers and shore side leadership to align recruitment output with operational needs.
• Screen, interview, and evaluate candidates against Royal Caribbean technical and behavioral standards; manage offer and pre-boarding processes.
• Collect and compile all necessary documentation for final clearance while actively participating in team meetings to share updates.
• Research, plan, and attend relevant trade events, festivals, industry expos, and technical theatre conferences worldwide to identify and engage prospective talent.
• Create compelling recruitment content for use across digital platforms, career fairs, institutional presentations, and targeted outreach campaigns.

Entertainment Technical Recruiting Specialist

Financial Planning and Analysis

• Serve as the primary finance and analytics partner to Global Sales leadership
• Establish and own the performance management cadence for Global Sales
• Lead annual planning and in-year forecasting for Global Sales cost centers
• Own driver-based models linking commercial inputs to financial outcomes
• Provide executive-ready narratives and materials that connect performance to strategy
• Expand Global Sales understanding of business trends using Power BI
• Define business requirements and partner with IT to improve data availability
• Synthesize commercial performance and cost insights into a single view for decision making
• Lead cross-functional initiatives that improve sales productivity and effectiveness
• Own monthly close deliverables for Global Sales in partnership with Finance Operations
• Conduct variance analysis on operating expenses and commercial KPIs
• Improve reporting processes, system efficiency, and data integrity across platforms
• Train stakeholders on financial processes and reporting standards

Manager, Global Sales Business Analytics, Finance

Compliance

• Responsible for the management of medical care for crew who are medically disembarked in ports of call and/or are repatriated to their home country or designated medical center for medical care
• Provides direct oversight of medical care and services coordinated through appropriate medical providers, via collaboration with intermediaries, port and/or agents as needed, in assigned countries/regions
• Maintains the privacy of all Protected Health Information (PHI) in compliance with applicable HIPAA and GDPR regulations
• Exercises independent judgment and discretion to identify high exposure/significant medical cases expected to exceed applicable deductibles
• Communicates with crew to ensure understanding of benefits and risks associated with complex surgical procedures, treatment plans and medications
• Facilitates communications with crew member’s emergency contact/family to advise of medical status and company’s actions to provide care or efforts in repatriation of remains in case of crew member’s death abroad
• Participates in case review meetings of active medical and/or litigated cases.

Senior Compliance Analyst

Manager

• Serve as a strategic leader within RCG’s Corporate Affairs team
• Responsible for the comprehensive management, growth, and compliance of RCG USA’s Political Action Committee
• Lead cross-functional collaboration with Public Affairs, Government Relations, Community Engagement, and legal counsel
• Lead and evolve the long-term vision, growth strategy, and operations of RCG USA PAC
• Develop member engagement and ship tour program
• Plan and execute convenings (roundtables, briefings, receptions, and site visits)
• Support PAC fundraising events and engagement activities
• Provide political intelligence and research to inform grassroots and coalition strategies
• Monitor political and regulatory developments impacting the vacation and tourism industry
• Work with counsel to ensure full compliance with all FEC, IRS, and state-level regulatory and reporting requirements for PACs
• Track and report performance metrics, including fundraising progress, participation, disbursements, and election outcomes

Senior Manager, Political Affairs

• Responsible for the management of medical care for crew who are medically disembarked in ports of call
• Provides direct oversight of medical care and services coordinated through appropriate medical providers
• Follows company policies and procedures to ensure delivery of all crew medical care is provided promptly
• Responsible for documentation of all contacts with the crew member, family, providers and agents
• Maintains the privacy of all Protected Health Information (PHI)
• Ensures that any crew member who is determined to be at MMI may return to work where applicable

Case Manager, Crew Medical

• responsible for the daily management, strategizing, operational oversight, and development of sports attractions fleet wide
• responsible for maintaining relations with vendors and 3rd party support of each attraction
• responsible for the scheduling both Sports Managers and Sports Supervisor positions fleetwide
• creating and editing policies procedures and SQM, safety and security, day to day manager and staff training, operations, supplies, logistics, inventory, ordering, and programming for each of the fleet sports attractions.
• work closely with the Safety Team and Risk Management to ensure all emergency and rescue procedures on sports attractions are in accordance with guidelines of the industry
• oversee a team of (2) two shoreside employees: Specialist, Entertainment Scheduler- Sports and Lead, Sports Operations.

Manager, Sports Attractions

Designer

• Responsible for executing and managing a design process and works in close collaboration with various design disciplines such as Architectural Design, Naval Architecture, and Technical Design for the Newbuilding team.
• Serves as a right hand and partner to the Design Project leader overseeing the project and supports all aspects of planning, tracking, status reporting, and ensuring alignment with design project goals.
• Maintains robust relationships with key stakeholders and ensures seamless collaboration across departments and with external partners.
• Facilitates decision-making around critical issues of time, cost, scope, and quality to drive momentum, ensuring design remains within its schedule and quality guardrails.

Lead, Design Integration

Project Manager

• Lead and manage all aspects of construction projects, from inception to completion, ensuring timelines and budgets are strictly adhered to.
• Coordinate with onsite stakeholders to coordinate construction activities.
• Develop detailed project plans, schedules, and budgets, and monitor progress against these plans.
• Provide leadership and direction to onsite construction teams, managing daily operations to ensure smooth project flow.
• Proactively identify and address potential issues or delays, implementing effective solutions.
• Maintain communication with stakeholders, providing regular project updates and addressing any concerns or requests.
• Conduct site visits, monitor construction progress, and ensure all work aligns with the project plans and specifications.
• Oversee procurement of materials, equipment, and other resources necessary for the project.
• Manage project documentation, including contracts, change orders, reports, and records, and prepare weekly project reports.
• Ensure compliance of contractors using company accommodations.
• Monitor arrivals and departure request of all contractors onsite.

Project Manager – Technical

Operations

• Ensures optimal guest vacation experience in accordance with company’s brand promise and standards
• Accountable for the overall performance of each assigned vessel
• Manages the travelling hotel directors assigned to the DHO / Ships
• Ensures that each ship is operated safely, effectively and efficiently following brand standards related to Service Excellence, Workplace Safety, Crew Satisfaction, internal and external regulatory compliance guidelines
• Liaises closely with all corporate and operational groups to ensure that each ship is fully supported at all times; including F&B Operations, Rooms Division (Housekeeping & Guest Relations), Onboard Revenue, Entertainment & Cruise Programs, Marine Operations, Finance, IT, Human Resources, Marketing, Accounting, Internal Audit, Safety & Environment, Corporate Communications, Land Operations, Revenue Management, Deployment, Legal and Customer Service
• Owns the resolution, in tandem with the different departmental leaders to address shortcomings, and product delivery gaps
• Acts as Brand ambassador ensuring company’s culture and ethics are understood, adhered to, and exhibited by all shipboard teams
• Responsible for the planning and flawless launch of Newbuild vessels entering service
• Collaborates with all hotel functional areas and Revite / Dry Dock teams to ensure smooth and seamless ongoing shipboard maintenance and planning for Dry Docks
• Ensures guest experiences on Celebrity ships transitioning to or operating in EMEA and APAC markets are properly planned and executed in a culturally equitable way
• Plans the regional customization of the product along with the shoreside leadership in Food and Beverage, Shore Excursions, Entertainment, Guest Services, Onboard Revenue, Housekeeping
• Continuously tracks individual ship performance, reviews and analyzes Medallia and guest experience commentaries
• Works closely with the shipboard leadership teams to review results and trends to make necessary operational adjustments
• Generates routine updates and executive reports to shore-side leadership personnel
• Partners with Human Resources to recruit the best hospitality leaders in the industry
• Conducts periodic operational ship visits to assess guest experience and identify areas of opportunities to improve produce offerings
• Represents hotel operations in situation management meetings and is expected to make critical decisions to ensure the best possible guest experience on ships impacted by unusual or unexpected situations
• Participates in deployment planning and provides operational guidance to ensure optimal port destination guest experience
• Ensures adherence of CDC / Public Health protocols to mitigate potential spread and impact to guest experience
• Conducts annual assessments of the Hotel Director / AHD / Fleet HDs and provides coaching and guidance on leadership effectiveness
• Oversees HD’s & AHD’s selection, scheduling and ensures a proper familiarization & succession plans.
• Manages other areas depending on assignment such as Galapagos, Expense Management, Deployment planning, Charter execution etc.

Director, Hotel Operations

Data Engineer

• responsible for delivering, managing, and operating scalable trusted data products and platforms that enable trusted analytics, AI/ML, and Generative AI use cases
• responsible for leading the task of curating datasets and data pipelines created by various business departments, data scientists, and other technology teams
• responsible for using innovative and modern tools, techniques and architectures to automate the most common, repeatable and tedious data preparation and integration tasks to minimize manual and error-prone processes and improve productivity
• develop and improve standards and procedures to support quality development, testing, and production support
• will act as an innovation catalyst—rapidly prototyping new approaches (i.e. automation, metadata-driven pipelines, and AI-enabled data experiences) and turning the best ideas into production-grade capabilities
• designs and develops durable, flexible, and scalable data pipelines, data load processes and frameworks to automate the ingestion, processing and delivery of both structured and unstructured batch and real-time streaming data
• develop reusable data products and curated datasets aligned to enterprise domains
• implement modern ELT and distributed data processing patterns
• conduct performance tuning of ETL processes for large volumes of data, develop and oversee monitoring systems to ensure data loads complete on schedule and data is accurate
• performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues
• identifies ways to improve data reliability, efficiency and quality
• creates and maintains technical design documentation
• assists with requirements gathering
• enable AI/ML and GenAI: Deliver governed training/inference datasets and feature foundations; partner with ML/AI engineers on data access patterns that support ML pipelines and production ML deployments
• identify opportunities to simplify architectures, automate manual processes, improve developer experience, and evaluate new tools/techniques through controlled prototypes
• participates in planning, applies design patterns, and performs code reviews
• follows standards, processes and methodologies to develop each phase of data architecture (e.g. data manipulating processes, database technology generating processes)
• mentor junior engineers, raise the bar on best practices, and lead technical initiatives across teams and provides guidance
• helps resolve issues regarding the implementation of data architecture components
• applies DevOps principles to data pipelines to improve the cost, communication, integration, reuse and automation
• responsible for production support, including analyzing root cause and developing fixes to restore ETL and data operational readiness, planning and coordinating maintenance, conducting audits and validating jobs and data
• position requires on-call and off-hours support.

Senior Data Engineer

• Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience.
• Oversee the employee cruise benefits program and drive results through data-driven performance and financial management.
• Oversee day-to-day operations of Health and Wellness programs; execute and manage benefit spend; ensure compliance; implement/enhance programs.
• Lead local and overseas teams handling high-volume benefits inquiries; develop talent through coaching and training; foster a collaborative environment.
• Define and manage intake, routing, escalation, and service metrics; monitor quality and performance via dashboards/analytics.