Director, Global Crew Travel – Logistics

Royal Caribbean Group

Director leading global crew travel, accommodations, transportation, and logistics for Royal Caribbean Group’s cruise brands. Driving operational excellence, financial stewardship, automation, and leadership development.

Posted 8/12/2026full-timeMiami • Florida • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic and operational leadership within global travel and logistics, focusing on operational excellence, financial acumen, and cross-functional collaboration. Proven ability to drive automation, process optimization, and business transformation initiatives while managing complex vendor relationships.

Highest-signal resume keywords

Global Travel Operations LeadershipOperational ExcellenceFinancial Planning and BudgetingCross-Functional CollaborationAutomation and Digital Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational GovernanceKPI DevelopmentPerformance ManagementBudget ManagementProcess OptimizationData AnalyticsStrategic PlanningVendor ManagementLogistics CoordinationWorkforce Mobility

Soft Skills

Executive CommunicationInfluencing Senior ExecutivesTeam DevelopmentCollaborationAccountability

Tools & Technologies

Enterprise TechnologyAI-Enabled CapabilitiesDigital Transformation ToolsHRIS SystemsDashboards

Certifications & Qualifications

Lean Six SigmaOperational ExcellenceContinuous Improvement

Industry Keywords

Crew TravelAirline OperationsLogisticsHospitalitySupply ChainFinanceTravel Expense ManagementPort Agent CoordinationGlobal Vendor RelationshipsComplex Operational Organizations

About the role

Key responsibilities & impact

Provide strategic and operational leadership for Royal Caribbean Group’s global Crew Travel & Logistics function
Lead day-to-day Crew Air Operations, Crew Accommodations, Ground Transportation, Port Agent coordination, Travel Expense Management, and supporting logistics services
Ensure shipboard employees arrive safely, compliantly, and on time to vessels worldwide
Establish operational governance, service-level agreements, performance standards, and leadership routines
Translate enterprise priorities into scalable operational strategies
Own KPIs, dashboards, analytics, and business insights for operational and financial performance
Lead forecasting, budgeting, financial planning, and investment decisions with Finance
Drive automation, digital capabilities, process optimization, technology modernization, and transformation initiatives
Define business requirements and deliver scalable future-state capabilities with Technology, Digital, HRIS, and cross-functional stakeholders
Establish vendor governance, operational scorecards, and performance reviews for travel and logistics partners
Monitor marketplace trends and emerging technologies
Build, coach, and develop a high-performing leadership team
Foster accountability, collaboration, innovation, operational excellence, and continuous improvement across a globally distributed organization

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations, Supply Chain, Finance, Hospitality, Aviation, Human Resources, or a related discipline (or equivalent experience)
Minimum of 10 years of progressive leadership experience leading large-scale, complex operational organizations
Demonstrated success leading global, high-volume travel, airline operations, logistics, workforce mobility, or comparable service organizations
Experience leading leaders across multiple operational functions within a complex global environment
Proven success driving operational excellence, business transformation, automation, or enterprise process improvement initiatives
Strong financial acumen with experience managing large operational budgets and driving cost optimization
Exceptional analytical, strategic planning, organizational leadership, and executive communication skills
Ability to influence senior executives and build highly effective cross-functional partnerships
Preferred experience leading commercial air travel operations, crew travel, workforce mobility, hospitality, or enterprise travel management
Preferred experience implementing enterprise technology, automation, AI-enabled capabilities, or digital transformation initiatives
Preferred experience developing executive dashboards, KPI frameworks, operational governance, and performance management systems
Lean Six Sigma, Operational Excellence, Continuous Improvement, or equivalent certification preferred
Preferred experience managing complex global vendor relationships and strategic partnerships
Bilingual English/Spanish preferred
Position is not eligible for work authorization sponsorship

Benefits

Comp & perks

Competitive compensation and benefits package
Excellent career development opportunities
Leadership development
Succession planning
Employee engagement and continuous learning opportunities