Senior Operations Consultant

Bank of America

Senior Operations Consultant resolving complex problems for Bank of America while leading project development and implementation. Fostering an inclusive workplace and contributing to financial lives through connections.

Posted 7/22/2026full-timeNewark • Arizona, Florida, New Jersey • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and project management capabilities, with a focus on driving performance and process efficiency while ensuring compliance with regulatory requirements. Possesses subject matter expertise across multiple business functions and excels in building relationships with stakeholders.

Highest-signal resume keywords

Project ManagementLeadership SkillsSubject Matter ExpertiseRegulatory ComplianceStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Organizational SkillsAttention to DetailSelf-MotivationPersistenceVerbal CommunicationWritten Communication

Industry Keywords

Operations EnvironmentPerformance ImprovementProcess EfficiencyCross-Functional TeamsBusiness Objectives

About the role

Key responsibilities & impact

Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects
Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment
Address real-time needs of various teams, and complete administrative tasks timely
Identify and manage solutions for emerging risks within each team and escalate through the appropriate channels
Participate in broader initiatives to drive consistency and enhancements across each business
Working closely and effectively with Credit Assistance leadership and stakeholder partners
Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements
Provide performance and process execution feedback to employees across various teams
Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls

Requirements

What you’ll need

Demonstrated record of consistent high performance and achievement of business objectives.
Strong leadership skills with the ability to influence, guide, and support cross-functional teams.
Proven experience leading projects and/or strategic initiatives with minimal direction and oversight.
Subject matter expertise in multiple business functions (e.g., Estate, Insurance, Recovery, Remarketing, or related operational areas).
Strong self-motivation with the ability to work independently and manage competing priorities.
Excellent organizational skills and attention to detail.
Persistence and commitment to driving results and meeting deadlines.
Outstanding verbal and written communication skills, including the ability to interact effectively with various stakeholders.

Benefits

Comp & perks

affordable, competitive and flexible benefits
supporting our teammates’ physical, emotional, and financial wellness