Process Design Manager

Bank of America

Managing process improvement and transformation initiatives in support of Operational Excellence at Bank of America. Leading strategic project implementations and ensuring process efficiencies.

Posted 7/22/2026full-timeCharlotte • Arizona, Florida, New York, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $127,500 - $161,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process design, mapping, and improvement initiatives to drive operational excellence. Proven ability to lead strategic project implementations, manage risks, and foster collaboration across organizational levels.

Highest-signal resume keywords

Process DesignProcess MappingRisk Identification and MitigationProject ManagementStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ImprovementPerformance AnalysisBusiness Case DocumentationSolution ImplementationOperational Excellence

Soft Skills

Problem SolvingEffective CommunicationAttention to DetailOrganizational SavvyCollaboration

Industry Keywords

Operational ExcellenceSingle Process InventoryExecutive PresenceRisk CultureStakeholder Engagement

About the role

Key responsibilities & impact

Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives
Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
Owning a group of processes in the Single Process Inventory (SPI) including understanding the processes, managing process health and improving the end to end process in support of operational excellence objectives
Addressing root cause of performance, creating action plans to mitigate risks
Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
Implementing highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
Overseeing partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support implementation of solutions that resolve critical business challenges and opportunities

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Proven experience in process design and process mapping
Executive presence and ability to lead meetings, including meetings with executive participants
Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
Ability to juggle multiple responsibilities and prioritize when needed
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
Strong written, oral, and active listening communication skills, including ability to influence partners at all levels in the organization and drive consensus
Strong attention to detail and a passion for ensuring flawless execution
Intellectual curiosity and the willingness to challenge the status quo
Strong critical thinking and problem solving, strategy planning and project management experience
Self-starter with ability to work with minimal supervision
Effective communication (both in writing and when speaking) using clear, concise and simple language.
Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done
Demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Discretionary incentive eligible