Principal Associate – Principal Extended Ops Associate

Capital One

Managing the Card Delivery Collateral POD and driving strategic projects for Capital One. Serving as primary liaison among vendors and internal teams to maintain operational efficiency.

Posted 7/21/2026full-timeRichmond • Arizona, Florida, Ohio, Utah, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $98,900 - $112,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project and Process Management, with a strong focus on Third Party Vendor Management and process improvement. Capable of providing leadership support and effectively communicating with external vendors to resolve issues and enhance efficiency.

Highest-signal resume keywords

Project Management ExperienceProcess Management ExperienceThird Party Vendor ManagementGoogle Suite ProficiencyBusiness Process Management Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementProcess ManagementThird Party Vendor ManagementBusiness Process Improvement

Soft Skills

LeadershipCommunicationProblem Solving

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

Business Process Management CertificationLean Certification

Industry Keywords

Vendor ManagementProcess ImprovementEscalated Complaints Resolution

About the role

Key responsibilities & impact

Own the Card Delivery Collateral POD and serve as the primary liaison
Manage high-impact projects that are critical for increasing efficiency
Develop and communicate meticulous instructions to external vendors
Take ownership of resolving escalated complaints and supplier issues
Identify, develop, and implement process improvement opportunities
Provide essential leadership support to the team

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification
At least 1 year of experience in Third party vendor management
At least 2 years of Project or Process Management Experience
At least 1 year of experience using Google Suite or Microsoft Office
Bachelor’s Degree or military experience (Preferred)
At least 2 years of experience in Third party vendor management (Preferred)
At least 3 years of Project or Process Management Experience (Preferred)
Business Process Management or Lean certification (Preferred)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Comprehensive benefits