Navigator

• Coordinate site-level activities throughout clinical study start-up and potentially closeout
• Serve as the single point of contact for investigative sites from feasibility and outreach through activation and maintenance
• Ensure regulatory compliance, site management, site support and training, and collaboration among sponsor, CRO, and clinical site staff
• Identify and assess potential research sites
• Conduct site outreach, collect confidentiality agreements, and collect feasibility surveys
• Manage site-level activities, resolve issues, and support study timelines and compliance
• Conduct remote pre-study visits and complete follow-up documentation
• Support customization and translation of informed consent forms and patient-facing materials
• Collect, track, and quality-review essential documents for site activation
• Maintain site regulatory compliance, including IRB/IEC renewals, PI changes, and document expirations
• Participate in study team meetings and develop action plans for site risks and issues
• Support CRA teams with site initiation visit preparation and coordination of supplies, access, and documents
• Submit to and liaise with IRBs/IECs, Third Bodies, and Regulatory Authorities
• Conduct initial and amended contract and budget negotiations with sites
• Maintain accurate filing systems and an audit-ready Trial Master File
• Track start-up progress and ensure sites meet requirements and deadlines
• Serve as primary contact for investigative sites and ensure timely delivery within scope and budget
• Perform CRF review and data validation against source documentation
• Monitor protocol deviations and Serious Adverse Event reporting
• Perform country and site informed consent form review and customization
• Perform other assigned duties

Site Navigator coordinating clinical-trial site activation for Fortrea across the US and Canada

Site Navigator I – II

Site Navigator coordinating investigative-site activation and compliance for Fortrea’s clinical trials across the US and Canada. Managing feasibility, regulatory documents, contracts, and site support.

• Provide comprehensive guidance to team members regarding benefit programs, leave options, and available resources
• Advise on eligibility requirements, enrollment actions, required documentation, and applicable timelines
• Educate team members on leave impacts to benefits, payroll deductions, arrears, and return-to-work requirements
• Manage and resolve routine and moderately complex benefits and leave inquiries
• Coordinate with Benefits Analysts, Leave Specialists, and subject matter experts for specialized reviews and system intervention
• Maintain accurate and compliant case documentation in designated systems
• Prepare clear, professional, and empathetic communications
• Interpret and explain benefit and leave policies, eligibility provisions, and program requirements
• Guide team members and leaders to benefits and leave systems, tools, self-service resources, job aids, FAQs, and educational materials
• Develop, maintain, and enhance job aids, FAQs, reference materials, and educational content
• Deliver foundational education to managers and team members
• Partner with askHR, Benefits, Leave Administration, Employee Health, Payroll, and external vendors
• Contribute to process improvement and cross-functional projects by identifying trends, service challenges, and efficiency opportunities

Benefit Navigator guiding FMOL Health employees through benefits and leave processes

Benefit Navigator

Benefit Navigator guiding FMOL Health employees through benefits and leave processes. Resolving inquiries, explaining policies, and coordinating with HR, payroll, health, and vendor teams.

• Provide comprehensive cancer care for patients and caregivers throughout all phases of cancer care
• Assess barriers to care, psychosocial needs, and learning needs
• Advocate for and support patients and caregivers collaboratively with teams and support services
• Facilitate timely and coordinated transitions of care
• Provide anticipatory guidance and reinforce patient and caregiver education
• Guide patients and caregivers through shared decision-making
• Provide mental and emotional support throughout the continuum of cancer care
• Participate in multidisciplinary tumor board meetings
• Participate in continuous quality and process improvement initiatives

RN oncology navigator coordinating comprehensive cancer care at UW Health

RN Thoracic Oncology Navigator

RN oncology navigator coordinating comprehensive cancer care at UW Health’s NCI-designated Carbone Cancer Center.
Supporting patients through transitions, education, advocacy, and multidisciplinary care.

• Cultivate referral relationships and manage the assigned territory
• Complete patient assessments
• Make sales contacts and analyze referral and admission data from the assigned territory
• Collaborate with business development team members, Admissions Manager, admission staff, nursing, and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, referral and admission processes, and patient and referral source satisfaction
• Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives
• Serve as the face of the hospital and support prospective patients in understanding their rehabilitation potential and available support

Part-time Clinical Navigator connecting Pennsylvania patients with PAM Health rehabilitation services

Clinical Navigator – Part-Time Weekends

Part-time Clinical Navigator connecting Pennsylvania patients with PAM Health rehabilitation services. Managing referrals, patient assessments, territory relationships, and admission conversion.

• Serve as the primary liaison between Network Performance and specialist providers, driving the Specialist Optimization Initiative and ensuring opportunities identified through analytics are translated into provider action and measurable performance improvement.
• Partner with Network Performance to develop contracts for specialist and ancillary providers that support the build-out of an efficient, high-performing network.
• Develop and maintain trusted relationships with specialist providers, positioning Clover as a collaborative partner focused on improving quality, access, affordability, and network performance.
• Lead data-driven discussions with providers regarding utilization trends, referral patterns, site-of-service opportunities, and practice variation.
• Partner with specialists to identify barriers to outpatient utilization and implement strategies that increase the effectiveness and efficiencies when clinically appropriate.
• Educate and support providers by discussing scheduling behaviors to support network optimization goals while maintaining quality outcomes and member access.
• Monitor provider adoption of recommended practice changes and assess shifts in referral behavior following engagement efforts.
• Leverage reporting and insights developed by the analytics team to identify utilization opportunities, prioritize provider outreach, and measure intervention effectiveness.
• Track, analyze, and report key performance indicators not limited to ASC utilization rates, outpatient migration trends, provider engagement activity, provider conversion and adoption rates, network performance improvements, and estimated and realized cost savings.
• Provide ongoing feedback to leadership regarding provider performance trends, emerging opportunities, and areas requiring intervention.
• Collaborate with Analytics, Clinical, and Network Performance teams to support strategic network optimization initiatives.
• Partner with the Network Performance team to identify opportunities for value-based arrangements, strategic rate negotiations, and specialist network enhancements.
• Support the development and execution of strategies that improve specialist network efficiency, affordability, and member outcomes.

Specialist Navigator improving network performance for senior healthcare at Clover Health

Navigator Specialist

Specialist Navigator enhancing network performance within senior healthcare systems at Clover Health. Leading analytics-driven initiatives to optimize provider relationships and healthcare outcomes.

• This position serves as a dedicated specialist responsible for managing complex customer needs end-to-end across order fulfillment, patient onboarding, and service resolution for new Renal customers.
• This role serves as the primary point of contact for customers and internal partners, exercising independent judgement to assess situations, navigate workflows, and drive resolution without unnecessary transfers whenever possible.
• The Specialist balances service quality, speed, compliance, and cost while proactively coordinating across internal teams to deliver reliable, patient-centered outcomes.
• Own complex customer inquiries from intake through resolution, ensuring clear next steps and closure on every interaction.
• Assess customer needs and determine appropriate actions across systems, workflows, and internal partners without unnecessary escalation.
• Manage patient onboarding and ongoing service support, ensuring accuracy, compliance, and continuity of care.
• Process and manage orders using established procedures while identifying exceptions that require judgment or cross-functional coordination.
• Review and coordinate open Salesforce cases and work orders.
• Resolve complex questions, complaints, and service issues by analyzing root causes and recommending or implementing solutions.
• Educate customers on available resources and delivery processes.
• Communicate proactively with customers across phone and non-phone channels, setting clear expectations and timelines.
• Identify, document, and escalate service failures or process gaps; contribute insights to improve workflows and customer experience.
• Partner closely with internal teams (Tech Support, PD Telecare, Distribution, Credit & Collections, Sales, Transportation) to drive timely resolution.
• Assist Frontline call queue based on business needs.
• Support onboarding and development of new team members through peer coaching and knowledge sharing.
• Meet or exceed department KPIs related to quality, efficiency, and customer satisfaction.

Specialist managing complex customer needs for new Renal customers at Vantive.

Home Navigator Specialist

Specialist managing complex customer needs for new Renal customers at Vantive. Focus on order fulfillment, patient onboarding, and service resolution.

• Provide support in training and team cohesion
• Act as the SME (Subject Matter Expert) for Career Navigator functions
• Model and advocate for operational excellence and high-quality customer service practices
• Function as Career Navigator with specified lead duties including detailed case management, authorizing and coordinating supportive services
• Meet with participants to identify barriers to employment and develop strategies
• Maintain caseload and keep accurate case notes and records
• Serve as a liaison between customer and service providers
• Ensure accurate record of case file and electronic records
• Attend leadership and team meetings as needed
• Ensure confidentiality of job seeker information

Lead Career Navigator managing caseload and overseeing support services for job seekers

Lead Career Navigator

Lead Career Navigator overseeing caseload and support services for job seekers. Providing training and ensuring operational excellence in workforce development initiatives.

• Support clinical staff through the completion of components of case management and disease management programs
• Focus on care coordination and short-term assistance to members needing support in accessing medical, social or behavioral services or information from providers and community services
• Provide support to participants/patients/members in case and disease management programs to meet their treatment/care plan goals in coordination with case managers where appropriate
• Support members in navigating and connecting to clinical and community resources
• Assist patients to connect to health screening programs and resources
• Document care coordination, care gaps, and discharge planning needs and activities in a timely manner in care management systems independently and in coordination with case managers and other team members
• Assist clinical staff in identifying and providing outreach, orientation, and baseline assessment services to participants/patients/members that may benefit from navigation services
• Establish and maintain effective, ongoing relationships by facilitating communication and coordination with participants/patients/members, their caregivers and PCPs/Providers as well as other identified resources to which the patient was referred, based on each member's continued needs
• Provide one to one guidance, support, education, coordination of care and other assistance to participant/patient/member and/or their family members, as they move through the healthcare continuum
• Participate in case conferences and meetings with the CM team and medical directors in order to support effective care coordination
• Educate and answer inquiries from participants/patients/members and/or their family members about benefits, services, eligibility and referrals with a positive and professional approach, promoting participant/patient/member satisfaction and retention
• Develop/update and support any member centric education materials and mailings when appropriate
• Identify and provide appropriate resources and community referrals for participants/patients/members, facilitating access to appropriate support services, including medical and social resources to address presenting issues and assist in the removal of barriers
• Assist members in getting appointments and access to appropriate health care and community program services
• Initiate follow-up to confirm and coordinate additional needs of the member to support coordination of care across care settings and needs
• Participate in Interdisciplinary collaborative with CM team, internal departments and external partners as well as community resources to ensure most appropriate level of care and optimal outcomes
• Perform related duties as assigned.

Health Navigator supporting case management in a healthcare team at Altais.

Health Navigator

Health Navigator role at Altais involves supporting clinical staff with case management programs and patient care coordination. Focused on helping patients access medical, social, and behavioral resources.

• Provide individualized career coaching and employment counseling to help clients identify and achieve their career goals.
• Assess clients' education, work history, skills, interests, strengths, and barriers to employment.
• Develop personalized employment plans with realistic goals, milestones, and career advancement opportunities.
• Guide clients through career exploration, workforce training, and labor market opportunities.
• Support every stage of the job search, including resumes, cover letters, applications, interview preparation, networking, and online job search tools.
• Coach clients on workplace professionalism, confidence, self-advocacy, and job retention skills.
• Build trusting relationships that encourage client engagement and long-term success.
• Identify barriers to employment and connect clients with community resources and supportive services, including workforce training, education, financial counseling, mental health, housing, transportation, childcare, and volunteer/work experience opportunities.
• Monitor client progress and adjust employment plans as needed.
• Determine and document TANF eligibility and ensure participants understand program requirements and available services.
• Maintain accurate case documentation and confidentiality in compliance with TANF regulations and NVFS guidelines.
• Track participant engagement, employment outcomes, credential attainment, and other required performance measures while working toward program goals.
• Coordinate workshops, collaborate with staff, volunteers, and community partners, and represent NVFS at outreach events.

Career Navigator providing coaching and guidance for workforce development at NVFS

Career Navigator

Career Navigator providing coaching and employment guidance for TANF-eligible individuals at NVFS. Partnering with clients to achieve career goals and build confidence in workforce skills.

• Provide individualized career coaching and employment counseling to help clients identify and achieve their career goals.
• Assess clients' education, work history, skills, interests, strengths, and barriers to employment.
• Develop personalized employment plans with realistic goals, milestones, and career advancement opportunities.
• Guide clients through career exploration, workforce training, and labor market opportunities.
• Support every stage of the job search, including resumes, cover letters, applications, interview preparation, networking, and online job search tools.
• Coach clients on workplace professionalism, confidence, self-advocacy, and job retention skills.
• Build trusting relationships that encourage client engagement and long-term success.
• Identify barriers to employment and connect clients with community resources and supportive services, including workforce training, education, financial counseling, mental health, housing, transportation, childcare, and volunteer/work experience opportunities.
• Monitor client progress and adjust employment plans as needed.
• Determine and document TANF eligibility and ensure participants understand program requirements and available services.

Career Navigator providing personalized coaching and support for individuals seeking employment

Career Navigator providing coaching and employment guidance for TANF-eligible individuals and families. Partnering to remove barriers for meaningful employment and self-sufficiency.

• Managing provider credentialing & re-credentialing, ensuring efficient operations and maintaining current staff data
• Ensures healthcare professionals and services meet federal, state, and NCQA standards; verifies professional licensing, training, and certifications
• Prepares and maintains reports of credentialing activities
• Coordinates medical staff appointments, processes applications/licensing, and manages the provider credentialing process, facilitating communication across departments and administration
• Ensures compliance with accreditation and legal requirements for medical staff
• Contacts medical offices, licensing agencies, and insurance carriers to complete credentialing and re-credentialing
• Tracks and reports credentialing performance measures

Credentialing Navigator managing healthcare professional licensing and data compliance

Credentialing Navigator

Credentialing Navigator managing provider credentialing and re-credentialing for healthcare professionals. Ensuring compliance with federal, state, and NCQA standards while maintaining efficient operations.

• Seek to improve the patient’s experience, never compromising on safety
• Provide excellent customer service to patients and participants, healthcare partner and practice investigators, sponsors, and vendors
• Operate as the lead Clinical Trial Navigator for at least one clinical study by owning the enrollment plan and strategies to achieve and exceed expectations
• Execute the enrollment plan of assigned studies to meet requirement goals by identifying and contacting potential participants and screening to enroll into suitable studies
• Build effective working relationships with colleagues, patients, investigators, and other internal and external partners on clinical trials

Clinical Trial Navigator improving patient experiences in clinical studies

Clinical Trial Navigator – Temporary

Clinical Trial Navigator dedicated to enhancing patient experiences in clinical trials by managing enrollment strategies and relationships with stakeholders. Collaborates effectively with healthcare partners and internal teams.

• Educate individuals and families on Healthcare.gov coverage options, including the benefits and limitations of various plans.
• Assist clients in navigating the Healthcare.gov platform, explaining the application process and eligibility criteria.
• Help clients apply for subsidies and other financial assistance programs to lower their insurance costs.
• Conduct outreach activities to increase awareness of Healthcare.gov and encourage enrollment, especially among underserved communities.
• Maintain accurate records of all client interactions and ensure compliance with all privacy and data security protocols.
• Stay up-to-date with Healthcare.gov policies, changes to enrollment periods, and program updates.
• Participate in community events and information sessions to educate the public on Healthcare.gov and health insurance options.
• Collaborate with healthcare providers, social services agencies, and other community partners to facilitate enrollment.

Marketplace Navigator Benefits Expert for FEDlogic assisting with Health Insurance Marketplace navigation.

Marketplace Navigator, Benefits Expert

Marketplace Navigator Benefits Expert for FEDlogic providing education and enrollment assistance for the Health Insurance Marketplace. Focused on guiding individuals and families to navigate their healthcare options.

• Explores recommends and coordinates the varied community resources and social services programs available to kidney dialysis patients
• Responsible for driving the company culture though values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner.
• Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance.
• Coordinates Pharmacy Program benefits and prescription assistance programs.
• Assists with transportation referrals authorizations and re-certifications.
• Identifies appropriate community social service agencies and other resources to assist patient and families as directed by the MSW.
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures local state and federal laws and regulations.

Dialysis Resource Navigator coordinating community resources for kidney dialysis patients

Dialysis Resource Navigator

Dialysis Resource Navigator coordinating community resources for kidney dialysis patients. Responsible for customer service and collaboration with local offices to assist patients.

• Assist individuals and families to understand and enroll in Medicaid and other benefits in coordination with local DSS, Enrollment Broker, Ombudsman, and Tailored Plan MCO.
• Educate and guide families to understand eligibility for Innovations Waiver, 1915i Waiver, and state funded services.
• Provide education to help families understand the role of care management and provide advocacy support to connect and express their needs with their care manager.
• Identify and facilitate referrals for families and individuals to services and support through TLC, the IDD provider network, NCCARE360, and Tailored Plan MCO.
• Develop library of family-friendly, accessible resources such as tip sheets, podcasts, digital education, etc., about services, Medicaid funding, rights and more.
• Encourage and teach family caregivers how to use TLC Family Connect, NCCARE360, Inclusion Connections, NC Caregiver Portal, and other digital resource hubs.
• Coordinate family-to-family and sibling peer support through project support activities, or through partnership with existing family support groups.
• Support the project manager in coordinating educational events, webinars, and other activities and foster connection, relationships, and advocacy partnerships with local organizations within the project's geographic area.
• Represent the project and provide outreach services through participation in targeted activities and events within local communities.
• Support the creation and implementation of a needs assessment activity to determine family/caregiver priorities.
• Prepare briefings on community organizations working in IDD.

Family Navigator supporting families with I/DD at TLC

Family Navigator

Family Navigator supporting families and individuals with I/DD in accessing local services at TLC. Assisting with Medicaid enrollment and community resource connections in North Carolina.

• Develop relationships with community resources that support participant and family needs
• Meet with caregivers and families to assess needs
• Escort participants and families to appointments as needed, this will include HRA, DOE, DMV, medical facilities, housing, etc.
• Organize participant outings and trips
• Assist with obtaining vital documents for youth and families
• Connect youth to positive activities in their communities and verify their attendance and participation
• Obtain school attendance and other education documents
• Manage curfew phone line
• Other duties as assigned by the Supervisor

Youth and Family Navigator supporting youth and families in the Bronx

Youth and Family Navigator

Youth and Family Navigator supporting youth and families in the Bronx with access to resources. Engaging participants through creatively enriching services to achieve self-identified goals and reduce recidivism.

• Engaging daily with clients and teammates to build and sustain positive and productive working relationships.
• Monitoring device readings, contacting clients to determine if they require further intervention or assistance.
• Managing inbound calls and handling all incoming alarm signal activities.
• Making outbound calls to reach customers, emergency contacts, and Police/Fire/EMS regarding alarm activities.
• Following standard operating procedures.
• Verifying demographics and other related data and entering patient information into appropriate systems.
• Answering routine inquiries and relaying information and messages to appropriate health professionals, agencies, departments, and other individuals or groups requiring notification.
• Maintaining access to, and security of, sensitive materials.
• Explaining products or services and answering questions from customers.
• Maintaining accurate records of contacts, accounts, and orders.
• Troubleshooting devices and reporting malfunctions to ensure units receive necessary maintenance.

Health Navigator engaging daily with clients in remote monitoring roles

Health Navigator, Monitoring

Health Navigator engaged in daily interaction with clients, monitoring health alerts, and managing inbound/outbound calls in a remote capacity. Seeking professionals with medical experience for impactful roles.

• Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email to ensure timely access to resources and services.
• Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to care.
• Serve as a liaison between internal departments, external resources, and network providers to facilitate seamless service delivery.
• Respond to participant inquiries in a 24/7 Call Center environment, ensuring high levels of customer satisfaction and appropriate resource linkages.
• Navigate available resources to resolve participant concerns and provide accurate information and administrative support.
• Gather participant feedback and assess satisfaction to support continuous service improvement.
• Document all participant interactions, activities, and case updates accurately within the electronic case management system.
• Assist participants with documentation and translation requests as needed.
• Perform additional duties and special projects as assigned based on business needs.

Support Navigator assisting military members and their families with essential resources.

Support Navigator

Support Navigator providing military members and their families with 24/7 resources and support via phone, chat, and email. Coordinating non-medical counseling appointments and ensuring timely access to care.

• Assess youth’s abilities, interests, and talents for academic and independent living goals
• Complete mandated documents and assessments for youth
• Ensure youth obtain and maintain required documentation
• Maintain ongoing contact with youth aligned with TAY policies
• Provide guidance and support for youth to navigate challenges
• Connect youth to community resources and programs
• Facilitate completion of NYTD survey for eligible youth
• Update Youth Summary and maintain electronic case records
• Collaborate with caseworkers, foster parents, and other partners
• Offer support for youth transportation for meetings and activities

TAY Navigator coordinating services for youth in foster care

TAY Navigator, Multiple Positions

TAY Navigator coordinating services for youth in foster care and promoting their transition to adulthood. Working onsite with Allegheny County DHS and Community Family Advocates.

• Provides support in training, team cohesion, and may act as the SME (Subject Matter Expert) for Career Navigator functions
• Continue to function as Career Navigator with specified lead duties including but not limited to detailed case management, authorizing and coordinating supportive services, closely tracking obligations for participant reimbursement funds, outreach, and follow-up
• Meet with participants to identify barriers to employment and develop strategies to manage these issues
• Maintain caseload and keep complete, accurate, and timely case notes and related records in manual and/or electronic systems, and monitor and record job seeker participation in required activities
• Maintain regular contact with caseload, and serve as a liaison between customer and service providers
• Send out correspondence to schedule appointments, request employment verifications, and acquire pay stubs when applicable
• Authorize, distribute, and reconcile participant reimbursements
• Ensure accurate record of case file and electronic records
• Attend select leadership and team meetings and collaboration sessions, when needed
• Accurately record eligibility, enrollment, assessment, services, and placement information within tracking systems
• Ensure confidentiality of job seeker information and protect and secure equipment and property
• Support the team as needed with data entry, case management, quick hires, or other operational area
• Perform other duties as assigned

Lead Career Navigator supporting job seekers and career changers in New Mexico

Lead Career Navigator supporting job seekers and career changers with high-growth industries. Providing training, case management, and maintaining participant engagement in New Mexico.

Navigator jobs in United States

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Site Navigator I – II

Benefit Navigator

RN Thoracic Oncology Navigator

Clinical Navigator – Part-Time Weekends

Navigator Specialist

Home Navigator Specialist

Lead Career Navigator

Health Navigator

Career Navigator

Career Navigator

Credentialing Navigator

Clinical Trial Navigator – Temporary

Marketplace Navigator, Benefits Expert

Dialysis Resource Navigator

Family Navigator

Youth and Family Navigator

Health Navigator, Monitoring

Support Navigator

TAY Navigator, Multiple Positions

Lead Career Navigator