Support Navigator

Leidos

Support Navigator providing military members and their families with 24/7 resources and support via phone, chat, and email. Coordinating non-medical counseling appointments and ensuring timely access to care.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $31,850 - $57,575 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in electronic documentation systems, ensuring effective communication and support for participants in a fast-paced call center environment. Capable of multitasking while maintaining attention to detail and organizational skills.

Highest-signal resume keywords

Customer Service SkillsCall Center OperationsElectronic Documentation ProficiencyMicrosoft Office ProficiencyMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic DocumentationWeb-Based ResearchTyping SkillsResource NavigationDocumentation Assistance

Soft Skills

Organizational SkillsAttention to Detail

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelElectronic Case Management System

Certifications & Qualifications

U.S. CitizenshipBackground Check Clearance

Industry Keywords

Military Lifestyle UnderstandingParticipant SupportService Delivery LiaisonContinuous Service Improvement

About the role

Key responsibilities & impact

Provide comprehensive wrap-around follow-up support to participants via phone, chat, and email to ensure timely access to resources and services.
Coordinate non-medical counseling appointments by liaising with network providers and ensuring participants secure timely connections to care.
Serve as a liaison between internal departments, external resources, and network providers to facilitate seamless service delivery.
Respond to participant inquiries in a 24/7 Call Center environment, ensuring high levels of customer satisfaction and appropriate resource linkages.
Navigate available resources to resolve participant concerns and provide accurate information and administrative support.
Gather participant feedback and assess satisfaction to support continuous service improvement.
Document all participant interactions, activities, and case updates accurately within the electronic case management system.
Assist participants with documentation and translation requests as needed.
Perform additional duties and special projects as assigned based on business needs.

Requirements

What you’ll need

High school diploma or equivalent required.
Demonstrated strong customer service skills and knowledge of call center operations.
Understanding of military lifestyle and culture.
Strong typing skills and proficiency in electronic documentation and web-based research.
Proficiency in Microsoft Office applications (Word, Outlook, Excel) and electronic documentation systems.
Ability to multitask effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
U.S. citizenship and fluency in English required.
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.
Ability to maintain and retain suitability investigation and clearance as required.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.

Benefits

Comp & perks

Health and Wellness programs
Income Protection
Paid Leave
Retirement