Marketplace Navigator, Benefits Expert

FEDlogic, LLC

Marketplace Navigator Benefits Expert for FEDlogic providing education and enrollment assistance for the Health Insurance Marketplace. Focused on guiding individuals and families to navigate their healthcare options.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $52,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Healthcare.gov, the Affordable Care Act, and the Health Insurance Marketplace, with a strong focus on client education, enrollment processes, and compliance with privacy protocols. Proven ability to engage stakeholders and collaborate with community partners to facilitate access to healthcare options.

Highest-signal resume keywords

Healthcare.gov NavigationAffordable Care Act ExpertiseCustomer Relationship Management (CRM)Strong Communication SkillsAnalytical and Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare.gov NavigationEnrollment Process KnowledgeSubsidy CalculationBenefits AdministrationCase Management

Soft Skills

Customer ServiceDetail OrientedStakeholder EngagementAdaptability in Fast-Paced Environments

Tools & Technologies

SalesforceTableauGoogle WorkplaceSlackMicrosoft Office Suite

Certifications & Qualifications

Healthcare.gov Navigator Certification

Industry Keywords

Health Insurance MarketplaceOutreach ActivitiesCompliance with Privacy ProtocolsFinancial Assistance ProgramsCommunity Engagement

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Educate individuals and families on Healthcare.gov coverage options, including the benefits and limitations of various plans.
Assist clients in navigating the Healthcare.gov platform, explaining the application process and eligibility criteria.
Help clients apply for subsidies and other financial assistance programs to lower their insurance costs.
Conduct outreach activities to increase awareness of Healthcare.gov and encourage enrollment, especially among underserved communities.
Maintain accurate records of all client interactions and ensure compliance with all privacy and data security protocols.
Stay up-to-date with Healthcare.gov policies, changes to enrollment periods, and program updates.
Participate in community events and information sessions to educate the public on Healthcare.gov and health insurance options.
Collaborate with healthcare providers, social services agencies, and other community partners to facilitate enrollment.

Requirements

What you’ll need

Minimum of 10 years of direct experience as a Healthcare.gov Navigator or similar role, with a thorough understanding of the Affordable Care Act (ACA) and the Health Insurance Marketplace.
Minimum of 3 years of customer service, healthcare navigation, benefits administration, or case management experience.
Certification as a Healthcare.gov Navigator (if required by state/federal regulations).
Strong knowledge of the enrollment process, subsidy calculations, and healthcare options available on Healthcare.gov.
Strong analytical and documentation skills and be detail oriented.
Strong writing, communication, and stakeholder engagement skills.
Experience working in a fast-paced, service-oriented environment.
Prolonged sitting and computer work.
Must be able to handle confidential sensitive medical information.
Proficiency with Customer Relationship Management systems (i.e. Salesforce and Tableau), workforce management tools, Google Workplace, Slack and minimal usage of Microsoft Office Suite.