Lead Career Navigator

Equus Workforce Solutions

Lead Career Navigator overseeing caseload and support services for job seekers. Providing training and ensuring operational excellence in workforce development initiatives.

Posted 7/24/2026full-timeRemote • Albuquerque • New Mexico • 🇺🇸 United StatesSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and operational excellence while providing high-quality customer service. Proficient in maintaining accurate records and ensuring compliance with employment and training regulations.

Highest-signal resume keywords

Case ManagementOperational ExcellenceInterpersonal SkillsAnalytical SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementReport WritingWorkload ManagementAnalytical SkillsRegulatory Compliance

Soft Skills

Interpersonal SkillsCommunication SkillsTeam CohesionCustomer Service AdvocacyAccountability

Tools & Technologies

MS WordMS ExcelMS PowerPointMS Outlook

Certifications & Qualifications

Associate’s DegreeValid Driver’s License

Industry Keywords

Employment ProgramsTraining ProgramsDisadvantaged PopulationsConfidentialityService Providers

About the role

Key responsibilities & impact

Provide support in training and team cohesion
Act as the SME (Subject Matter Expert) for Career Navigator functions
Model and advocate for operational excellence and high-quality customer service practices
Function as Career Navigator with specified lead duties including detailed case management, authorizing and coordinating supportive services
Meet with participants to identify barriers to employment and develop strategies
Maintain caseload and keep accurate case notes and records
Serve as a liaison between customer and service providers
Ensure accurate record of case file and electronic records
Attend leadership and team meetings as needed
Ensure confidentiality of job seeker information

Requirements

What you’ll need

Associate’s degree in related field and minimum 2 years of experience
Strong interpersonal and communication skills
Demonstrated experience with workload management and accountability
Demonstrated analytical skills
Demonstrated proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook
Experience with federal, state, and local regulations related to employment and training programs
Knowledge of characteristics associated with unemployed, dislocated, and disadvantaged populations
Strong writing skills to include report writing
Current valid driver’s license (with low-risk driver rating) and automobile liability insurance required

Benefits

Comp & perks

Travel reimbursement
Mileage reimbursement
Hybrid work schedule