Health Navigator

Altais

Health Navigator role at Altais involves supporting clinical staff with case management programs and patient care coordination. Focused on helping patients access medical, social, and behavioral resources.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination and case management, effectively supporting patients in accessing medical and community resources while maintaining strong communication with clinical staff and caregivers. Proficient in documenting care activities and managing multiple priorities in a fast-paced healthcare environment.

Highest-signal resume keywords

Case Management ExperienceCare CoordinationStrong Communication SkillsOrganizational SkillsKnowledge of Managed Care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management SystemsPatient EducationHealth Screening ProgramsDischarge PlanningBaseline Assessment Services

Soft Skills

Stress ManagementInterpersonal SkillsTeam CollaborationProblem-Solving

Certifications & Qualifications

Medical AssistantCNAHome Health Aide

Industry Keywords

Acute Care FacilityManaged CarePatient NavigationCommunity ResourcesPHI Compliance

About the role

Key responsibilities & impact

Support clinical staff through the completion of components of case management and disease management programs
Focus on care coordination and short-term assistance to members needing support in accessing medical, social or behavioral services or information from providers and community services
Provide support to participants/patients/members in case and disease management programs to meet their treatment/care plan goals in coordination with case managers where appropriate
Support members in navigating and connecting to clinical and community resources
Assist patients to connect to health screening programs and resources
Document care coordination, care gaps, and discharge planning needs and activities in a timely manner in care management systems independently and in coordination with case managers and other team members
Assist clinical staff in identifying and providing outreach, orientation, and baseline assessment services to participants/patients/members that may benefit from navigation services
Establish and maintain effective, ongoing relationships by facilitating communication and coordination with participants/patients/members, their caregivers and PCPs/Providers as well as other identified resources to which the patient was referred, based on each member's continued needs
Provide one to one guidance, support, education, coordination of care and other assistance to participant/patient/member and/or their family members, as they move through the healthcare continuum
Participate in case conferences and meetings with the CM team and medical directors in order to support effective care coordination
Educate and answer inquiries from participants/patients/members and/or their family members about benefits, services, eligibility and referrals with a positive and professional approach, promoting participant/patient/member satisfaction and retention
Develop/update and support any member centric education materials and mailings when appropriate
Identify and provide appropriate resources and community referrals for participants/patients/members, facilitating access to appropriate support services, including medical and social resources to address presenting issues and assist in the removal of barriers
Assist members in getting appointments and access to appropriate health care and community program services
Initiate follow-up to confirm and coordinate additional needs of the member to support coordination of care across care settings and needs
Participate in Interdisciplinary collaborative with CM team, internal departments and external partners as well as community resources to ensure most appropriate level of care and optimal outcomes
Perform related duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent education, experience or training required
Minimum Experience: two (2) years in an acute care facility, preferably in case management or emergency department
Preferred: Medical Assistant, CNA, Home Health Aide, or similar certification
Strong organizational skills
Strong verbal and written communication skills
Ability to effectively cope with stressful situations, manage, multiple, and sometimes conflicting priorities simultaneously
Knowledgeable of managed care, including contracted and non-contracted providers
Spoken and written fluency in English.
Maintains confidentiality of all PHI in compliance with state and federal law, and BTP policy.

Benefits

Comp & perks

Excellent medical, vision, and dental coverage
401k savings plan with a company match
Flexible time off
9 Paid Holidays