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Vantive

Specialist managing complex customer needs for new Renal customers at Vantive. Focus on order fulfillment, patient onboarding, and service resolution.

Posted 7/29/2026full-timeRemote • Florida, Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $48,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer needs through effective communication, problem-solving, and collaboration across internal teams. Proficient in order fulfillment, patient onboarding, and service resolution while ensuring compliance and quality outcomes.

Highest-signal resume keywords

Licensed And Certified Pharmacy Technician (CPhT)Customer Care ExperienceSalesforce Case ManagementOrder Fulfillment ManagementInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfillmentPatient OnboardingService ResolutionRoot Cause AnalysisWorkflow CoordinationCompliance ManagementMulti-TaskingCritical Thinking

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationActive ListeningOrganizational Skills

Tools & Technologies

Salesforce.comJDEMicrosoft Office

Certifications & Qualifications

Licensed And Certified Pharmacy Technician (CPhT)

Industry Keywords

Supply ChainCustomer CarePatient-Centered OutcomesService QualityEfficiencyKPI Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

This position serves as a dedicated specialist responsible for managing complex customer needs end-to-end across order fulfillment, patient onboarding, and service resolution for new Renal customers.
This role serves as the primary point of contact for customers and internal partners, exercising independent judgement to assess situations, navigate workflows, and drive resolution without unnecessary transfers whenever possible.
The Specialist balances service quality, speed, compliance, and cost while proactively coordinating across internal teams to deliver reliable, patient-centered outcomes.
Own complex customer inquiries from intake through resolution, ensuring clear next steps and closure on every interaction.
Assess customer needs and determine appropriate actions across systems, workflows, and internal partners without unnecessary escalation.
Manage patient onboarding and ongoing service support, ensuring accuracy, compliance, and continuity of care.
Process and manage orders using established procedures while identifying exceptions that require judgment or cross-functional coordination.
Review and coordinate open Salesforce cases and work orders.
Resolve complex questions, complaints, and service issues by analyzing root causes and recommending or implementing solutions.
Educate customers on available resources and delivery processes.
Communicate proactively with customers across phone and non-phone channels, setting clear expectations and timelines.
Identify, document, and escalate service failures or process gaps; contribute insights to improve workflows and customer experience.
Partner closely with internal teams (Tech Support, PD Telecare, Distribution, Credit & Collections, Sales, Transportation) to drive timely resolution.
Assist Frontline call queue based on business needs.
Support onboarding and development of new team members through peer coaching and knowledge sharing.
Meet or exceed department KPIs related to quality, efficiency, and customer satisfaction.

Requirements

What you’ll need

Requires a high school diploma with a minimum of 2+ years of Supply Chain or Customer Care experience
Associate or Bachelor’s degree preferred
Licensed and Certified Pharmacy Technician (CPhT) required
Strong interpersonal, verbal, and written communication, with active-listening and critical thinking skills
Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals)
Strong organizational and multi-tasking skills
Proficient with JDE, salesforce.com and Microsoft Office
Demonstrated ability to own complex issues and collaborate across functions
Ability to work remotely using a high speed wired internet connection
Must be flexible to cover a shift during Customer Care hours of operation 7:00 AM to 6:00 PM CST

Benefits

Comp & perks

Paid Time Off (4 weeks) and Paid Holidays (10 paid)
Medical, Dental, Disability and Life Insurance coverage
Vision and Voluntary Benefits
Paid Parental Leave
Retirement Savings Plan
Flexible Health Care Spending Accounts
Educational Assistance Plan
Ability to work overtime