Learning and Development

• Develop, document, and maintain end-to-end claims business processes and workflows, ensuring clarity, accuracy, and usability for claims team members.
• Test claims workflows in Javelina and HRP to confirm processes function as designed and align with system configuration.
• Document all new claims processes step-by-step in Confluence for use by claims team members when adjudicating claims.
• Ensure documentation follows instructional design principles, is written in execution order, and includes screenshots as appropriate.
• Own and manage all existing claims process documentation in Confluence, (in addition to including creating new documentation) including editing existing content, archiving outdated materials, deleting obsolete content, etc.
• Build and maintain an intuitive documentation structure and search taxonomy to ensure ease of use and accessibility.
• Create training and reference materials for the Claims organization, including Processors, Auditors, Recovery Analysts (including NSA and Subrogation), Appeals.
• Design and deliver specialty claims training as needed to support new processes, system changes, or operational initiatives.
• As needed, support training and onboarding of Claims new hires.
• Partner with POP, Core Platform, and PMO teams to ensure claims process documentation aligns with new hire training, system configuration, and operational standards.
• Partner with POP as a subject matter expert to ensure claims process and adjudication content is accurate, providing quality review of new hire and enhanced training materials (including COB, adjustments, and corrected claims) and advising on the appropriate sequencing of content within new hire training.
• As needed, support claims operations by processing claims to assist with workload coverage and inventory management.

Claims Process Documentation, Training Specialist

• Support the full document lifecycle including creation, review, approval, distribution, revision, archival, and obsolescence.
• Ensure controlled documentation complies with all required internal requirements including formatting of controlled documents.
• Route documents for signature and ensure requirements are met.
• Establish and maintain training matrices/curricula aligned to job functions.
• Create and manage training and document management metrics.
• Drive continuous improvement in training effectiveness (including onboarding, recurring training, and inspection preparedness) and document management processes.
• Ensure accurate training records and audit-ready traceability.
• Represent Document Control and Training at data reviews, including Management Review, highlighting trends, risks and improvement opportunities as requested.
• Ensure that documents are properly organized, stored, and accessible to authorized personnel.
• Maintain accurate logs and archives.
• Oversee document version control and support report generation.
• Support process and/or system related changes to the document management and training systems.
• Collaborate and follow up with cross-functional teams to gather and review documentation requirements, provide system/process specific support and gather and review areas of improvement.

Manager, Document Control and Training

• Lead the development of training design plans, storyboards, and curriculum for instructor-led, virtual, and e-learning formats
• Support the development of train-the-trainer participant guides, facilitator guides, and other accompanying resources

Instructional Designer

• Design and lead a comprehensive field manager development program spanning new manager onboarding, core management skills, and advanced leadership development for experienced FLMs.
• Build and manage a high-potential identification and development framework for field talent, in partnership with HR and commercial leadership.
• Develop curriculum, facilitation guides, and learning assets for in-person, virtual, and blended manager development programming.
• Partner with Sales Leadership and HR on FLM performance management processes, coaching frameworks, and capability assessment tools.
• Own the iCoach and ride-along program design and governance, ensuring a consistent, measurable approach to field coaching quality.
• Evaluate and integrate external leadership development resources, vendors, and assessments (e.g., 360 tools, coaching platforms, personality assessments) where appropriate.
• Measure and report program effectiveness through pre/post assessments, field performance correlation, and participant feedback.
• Collaborate with the broader T&D team to ensure leadership development content integrates with clinical, product, and selling skills curricula.
• Stay current on best practices in field leadership development, adult learning science, and pharmaceutical commercial management trends.

Director, Field Leadership Development

• Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
• Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
• Implement learning strategies appropriate for different audiences and delivery modalities
• Manage assigned projects/workstreams; plan, track, and report progress to stakeholders
• Perform editing and quality control for training deliverables and communications
• Measure learning effectiveness; summarize insights and recommend tactical improvements
• Prepare facilitators and trainers for in-person and virtual technical systems training
• Ensure SCORM compliance, LMS compatibility, and content integrity
• Maintain process documentation and contribute to process education for system rollouts

Instructional Design Specialist – Operations

• Responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel.
• Leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance, increase sales effectiveness, and strengthen product expertise across internal and external audiences.
• Serves as a trusted partner to Sales leadership, collaborating cross-functionally to identify training needs, develop scalable learning solutions, and measure program impact.
• Oversees key training programs and educational events, including Seminars at Sea, webinars, virtual learning experiences, and onboarding programs for internal and external audiences.
• Manages learning content development, training technologies, vendor relationships, budgets, performance analytics, and continuous improvement efforts.
• Develops and executes sales training strategies aligned with organizational priorities and commercial objectives.
• Partners with Sales leadership and key stakeholders to identify performance gaps and learning opportunities.
• Leads the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors.
• Establishes learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth.

Manager, Learning & Development

• Ensure Fixed Operations personnel across our dealer network can fully leverage myKaarma’s SLT product suite.
• Work directly with end users to educate them on their roles and myKaarma’s products.
• Conduct multiple training sessions daily for existing customers.
• Manage post-training steps, including scheduling follow-ups and documenting progress.
• Collaborate closely with internal teams to deliver an exceptional training experience.

Training Specialist

• Train sales representatives in areas of need including product and procedure knowledge, business acumen, selling skills, etc.
• Deliver virtual and in-person Commercial Education training programs
• Recommend new approaches, techniques and ideas that will assist sales representatives in meeting and exceeding sales objectives.
• Develop individual skills to become more effective in training, developing people, coaching, communicating, and team building.
• Manage priorities to ensure maximum effectiveness.
• Understand and utilize existing and new technology to effectively reach multiple stakeholders to engage and reinforce key learning concepts throughout the Education Continuum; optimize the education modality for the most effective and efficient approach.
• Comply with all company training, safety, and Compliance policies.
• Achieve and maintain clinical and disease state knowledge to create effective and accurate learning solutions for Commercial Education.

Area Training Manager

• Lead the training and development efforts across our Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams.
• Take ownership of our training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps and build robust onboarding programs.
• Foster a culture of continuous development and utilize modern technology to elevate employee performance and increase productivity.
• Align training initiatives with the company’s long-term business objectives.
• Utilize artificial intelligence tools to create training materials and enhance e-learning experiences.
• Collaborate with supervisors and line managers to assess current and future training requirements.
• Develop individualized and team-wide training and development plans to address operational expectations.
• Review, select, and maintain training materials to ensure they are current and effective.
• Deploy a variety of training methods to suit different adult learning styles.
• Manage the daily activities of training associates and consultants, ensuring high-quality delivery.
• Conduct effective induction and orientation sessions for new hires.

Training and Document Control Manager

• To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and tests learning deliverables ensuring performance improvement in line with business goals.
• Designs courseware including scrip writing, storyboards, facilitator guides and participant materials as well as course certification in compliance with company process of learning.
• Creates and maintains pre-, post-, and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved.
• Consistently researches technology and media options for effective adult blended learning.
• Creates and maintains training material and ensures that adult learning principles are applied.
• Partners with various subject matter experts to design content, where appropriate.
• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues.
• Participate in design reviews, revisions, and quality assurance checks.
• Maintain version control and documentation for assigned learning assets.
• Creates and manages development timelines and milestones to ensure all requirements are met.
• Stay informed about instructional design trends, emerging tools, and best practices, including AI platforms such as Co-Pilot and Articulate AI.

Instructional Designer – Learning & Development

• Design, develop, and maintain high‑quality self‑paced clinical learning, including e‑learning modules, short instructional videos, assessments, job aids, and tip sheets
• Translate clinical workflows, expectations, and standards into learning experiences that are clear, practical, and usable in real provider contexts
• Apply adult learning and instructional design principles in a pragmatic way to improve retention, confidence, and on‑the‑job behavior
• Structure learning content so it is durable and easy to update over time, balancing stable core training with flexible, updateable supporting resources
• Facilitate select virtual and live learning experiences such as orientation sessions, case‑based discussions, cohort learning, and office hours
• Use facilitation intentionally to reinforce self‑paced learning, support application and discussion, and surface areas of confusion or opportunity
• Support high‑impact learning moments where live interaction meaningfully improves understanding or adoption
• Partner closely with teammates across Learning & Development to support learning priorities and shared standards
• Share learning design best practices, templates, and approaches that improve consistency and quality across learning assets
• Collaborate with subject matter experts, Clinical Leadership, CDI/Coding, Compliance, Product/IT, and other stakeholders to ensure learning content is clinically accurate and operationally realistic
• Build and publish courses in Curana’s Learning Management System (LMS), ensuring learning is trackable and reportable
• Use completion data, assessment results, and learner feedback to continuously refine and improve learning experiences
• Partner with Learning Operations to support reliable tracking, reporting, and learner experience

Clinical Instructional Designer – NP/PA

• Partner with system, care site leadership, and HR Associate Vice Presidents to develop a Leadership Development Strategy to support business priorities.
• Lead needs assessment discussions with site leadership about leadership development needs and translate them into a targeted cohesive plan of learning solutions.
• Drive needed strategic shifts in the leadership development strategy, based on discussion and data presented in the Quarterly Business Reviews.
• Manage key components of Inova’s leadership development portfolio, overseeing the design delivery, and continuous improvement of select programs within Inova’s enterprise learning strategy.
• Apply advanced facilitation skills to deliver content for in-person and virtual audiences, employing audience engagement techniques and modern technology tools.
• Assess the impact of learning initiatives and events. Utilize best practices in adult learning assessment, combined with survey and data analysis through collaboration with the data analytic team partners.
• Translate learning analytics into actionable insights, communicating progress and impact through data-driven storytelling in quarterly business reviews.
• Oversee strategic partnerships with external learning vendors and facilitators ensuring program design, deliver, and outcomes align with Inova’s leadership strategy, brand, and quality standards.
• Provide internal consulting to leaders and HR partners to support the cascade and local adoption of enterprise learning initiatives across sites and teams.
• Use backward design methodology to translate performance objectives into targeted learning experiences, customizing instructor-led programs and supporting materials that drive measurable skill application.
• Conduct needs assessments to identify behavioral skill gaps to inform leadership development training requirements that drive behavioral change and engage learners.
• Design program supplemental materials such as job aids, micro-learning, guides, after-program summaries, and other learning support resources.
• Collaborate with instructional and graphic design partners to evolve and maintain digital and instructor-led learning assets.
• Build awareness of development offerings to team members by continuously improving Inova’s Leadership Development intranet site and partnering with the Internal Communications team to design communication plans for new and existing learning opportunities.
• Manage essential learning management (LMS) and logistical processes that support delivery of leadership development programs, ensuring accuracy, efficiency, and a positive participant experience.

Leadership Development Advisor

• Maintains a .5 caseload (supervisory and pod hours) through telehealth service delivery.
• Aids the National Directors in the Clinical Pillar by supporting initiatives and ensuring regional adherence to established clinical programs.
• Authors and disseminates communications related to upcoming trainings, initiatives, deadlines, and certification maintenance.
• Creates and launches surveys to gather information following clinical initiatives and utilizes survey results to aggregate learnings and inform programmatic improvements.
• Facilitates and coordinates the Clinical Readiness Program (CRP), including:
• Coordinating with Clinical Directors in corresponding BUs to ensure CRP calendars are completed and communicated to the appropriate parties.
• Monitoring workshop attendance and communicating absences when appropriate.
• Providing feedback on enhancements to clinical content.
• Monitors and maintains all T&D Smartsheet workspaces, including:
• Aggregating and analyzing data stored in Smartsheet workspaces for relevant stakeholders.
• Disseminating findings to appropriate parties.
• Facilitates and coordinates BCBA onboarding, including:
• Communicating training plans to appropriate parties.
• Facilitating accountability with Clinical Directors to ensure complete participation.
• Monitoring workshop attendance as needed.
• Providing feedback on enhancements to clinical content.
• Maintains, troubleshoots, and supports the Central Reach Institute.
• Creates and delivers clinical content, as needed, for Acorn Health clinicians.
• Monitors shared email accounts.
• Performs other related duties as assigned.

Training and Development Coordinator

• Design and deliver live, scaled 1:many training webinars covering various Mitratech HR Solutions across all client and partner segments
• Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences
• Develop asynchronous training content including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns
• Manage and triage an internal training request queue, prioritizing requests by urgency and impact and ensuring timely delivery of content and support
• Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to continuously improve content effectiveness and identify gaps
• Make data-informed recommendations to leadership on new content development, content updates, and process improvements
• Stay current on all product updates across the HR Solutions suite and proactively update or create training content to reflect platform changes
• Partner cross-functionally with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities
• Provide monthly updates on training KPIs, content utilization, and goal attainment to manager
• Perform other duties as assigned

Training and Enablement Specialist

• Provide comprehensive training and development programs to teams in various facilities
• Develop, write, maintain and coordinate training modules for a variety of specialties
• Oversee the development of training videos and/or films
• Schedule training sessions; ensure facility and audio-visual equipment is set up and that employees are notified
• Develop a means of measuring the effectiveness of training programs through testing, surveys, etc.
• Identify required core competencies and address any skill gaps
• Train instructors and supervisors in techniques and skills for training and interacting with employees
• Determine and implement career development plans for each training department employee

Manager, Ops Training – 1st Shift

• Design, develop, implement, and facilitate training and development programs for employees in classroom, virtual, distance learning, and eLearning formats.
• Serve as a subject matter resource for training and development procedures, learning management systems, learning content management systems, group dynamics, and learner engagement practices.
• Administer and configure learning management system activities, including course setup, enrollment, rosters, training calendars, completion tracking, learning records, and participation documentation.
• Build and maintain learning metrics, dashboards, reports, and KPIs to monitor participation, completion, effectiveness, adoption, and business impact across multiple disciplines.
• Research, evaluate, recommend, and implement training options, content, tools, and delivery methods that meet organizational needs and improve the learner experience.
• Partner cross-functionally with Operations, Sales, Finance, Legal, IT, and other stakeholders to execute enterprise learning initiatives and support consistent training adoption.
• Create, update, and maintain training documentation, job aids, learning communications, and standard work to promote clarity and consistency.
• Perform other duties as assigned and comply with all company policies, procedures, and applicable regulatory requirements.

Senior Training and Development Specialist

• Serves as a Simulation Specialists in the Health Sciences Center simulation center (STEPS) by programming, testing and running scenarios with faculty instructors
• Provides faculty with instructional tools and technical support to carry out simulation sessions
• Instructs students utilizing simulation modalities
• Designs innovative ideas to improve the technology and development of the Center
• Collaborates with management and faculty in the design, development, implementation, and evaluation of new courses, scenarios, and simulation tools
• Plans, coordinates, teaches and evaluates varied educational courses
• Conducts or assists in conducting debriefing sessions
• Writes or assists in writing educational objectives for new programs

Simulation Education Specialist – Simulation Training & Education for Patient Safety

• Assist with developing work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
• Assist with inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Assist with implementation and execution of policies and goals
• Inspect plant and evaluate use of space and facilities
• Assist with plan, budget, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Maintain a safe work environment for self and employees
• Assist with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.

Manager in Training

• Coordinate and support the delivery of fire service training programs, including transporting and setting up training props and course materials.
• Review, update, and recommend fire service training curricula to ensure programs meet current standards and best practices.
• Recruit, train, and evaluate instructors while maintaining high-quality instruction statewide.
• Deliver classroom and hands-on training in a variety of fire service topics, including live fire settings.
• Maintain training and certification records and prepare reports as needed.

Fire Academy Instructor – Program Training Coordinator

• Partner with Talent Planning, People Insights, Talent Enablement Partners, OpCo HRVPs, and FLT stakeholders to turn business strategy and talent signals into clear capability needs and learning outcomes that OpCos can use immediately.
• In partnership with Talent Planning understand OpCo needs to inform most common, highest-impact learning and capability gaps to inform centralized content development.
• Frame learning demand in an 80/20 way: define the reusable core (so OpCos can move faster) and the "last mile" customization needed for local relevance and adoption.
• Design and develop curricula and content that OpCos can deploy with minimal friction—clear, practical, and built for real leader/employee use in the flow of work.
• Establish and maintain a shared set of learning content that covers priority capabilities, including: (TBD) GEM leadership capabilities, FBS Fundamentals, people leadership, change management, onboarding, and other priority capabilities as defined by the roadmap.
• Build content with a reuse-first mindset: start with off-the-shelf learning when it fits, then add Fortive or OpCo examples only when they improve usefulness, uptake, and outcomes.
• Support delivery of Fortive-wide learning moments and curriculum (ECO, GMDP, FBSLO, ALE, FLS, etc.).
• Own the design and development of change management curriculum and capability-building content, in partnership with the FBS Office, for localized delivery through TE Partners.
• Operate with a bias for quick pilots: test with one or more OpCos, measure usefulness and adoption, iterate fast, and scale what works.
• Run tight VOC loops with Talent Enablement Partners, learners, and OpCo HR/people leaders to improve content clarity, usability, and real-world application.
• Define lightweight effectiveness measures (participation, completion, on-the-job use, leader feedback, and business-aligned outcomes where possible) and use results to refine the roadmap.
• Maintain a leading practice library across OpCos (what’s working, assets, approaches, facilitators) so OpCos can reuse proven tools instead of starting from scratch.
• Facilitate simple benchmarking across OpCos and with external sources to keep content current, practical, and effective.
• Build and manage an internal and external expertise pool (SMEs, facilitators, vendors, platforms, and content sources) to accelerate development speed and quality—including researching and selecting best-fit options as needs evolve.
• Listen, test, and incorporate input—while keeping the bar high for quality and making sure content is easy for OpCos to reuse and deploy.

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