Instructional Design Specialist – Operations

Intact Insurance Specialty Solutions

Instructional Design Specialist creating learning solutions for technical systems training at Intact. Collaborating with SMEs and managing projects in a hybrid environment.

Posted 7/24/2026full-timeBoston • Connecticut, Massachusetts, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $66,000 - $93,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and curriculum development for technical systems training, with a strong focus on creating effective learning deliverables and ensuring compliance with SCORM and LMS standards.

Highest-signal resume keywords

Instructional DesignLMS AdministrationTechnical Systems TrainingProject ManagementInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentLearning Solutions DesignQuality ControlLearning Effectiveness MeasurementProcess Documentation

Soft Skills

CollaborationCommunicationStakeholder Management

Tools & Technologies

SCORM ComplianceLMS Compatibility

Industry Keywords

Insurance IndustryUnderwritingClaims

About the role

Key responsibilities & impact

Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
Implement learning strategies appropriate for different audiences and delivery modalities
Manage assigned projects/workstreams; plan, track, and report progress to stakeholders
Perform editing and quality control for training deliverables and communications
Measure learning effectiveness; summarize insights and recommend tactical improvements
Prepare facilitators and trainers for in-person and virtual technical systems training
Ensure SCORM compliance, LMS compatibility, and content integrity
Maintain process documentation and contribute to process education for system rollouts

Requirements

What you’ll need

Bachelor’s Degree and 2–3 years of instructional design experience, with emphasis on technical systems training
Experience with LMS administration and instructional design workflows
Experience in the insurance industry (Underwriting/Claims) strongly preferred
Some travel may be required, up to 25%

Benefits

Comp & perks

Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits