Intact Insurance Specialty Solutions

Underwriter

• Underwrites risks including the selection and rejection of new and renewal business for the most complex, specialty accounts
• Maximizes opportunities for underwriting profitable new and renewal business
• Develops and maintains an active target account list
• Manages financial performance of all assigned products
• Executes underwriting strategy, including portfolio management
• Ensures compliance with standards and assigned underwriting authorities
• Makes underwriting decisions to accept, decline, or modify risks
• Develops superior working relationships with producers
• Analyzes trends and implements proactive strategies
• Gathers and analyzes competitor information

Underwriting Consultant – Inland Marine

• Underwrite new and renewal contract surety submissions for complex accounts, leveraging advanced financial, legal, and risk analysis.
• Make independent decisions within the highest authority levels, ensuring compliance with underwriting strategy and state laws.
• Manage a profitable book of contract surety business, including portfolio reviews and documentation of underwriting decisions.
• Develop and maintain strong relationships with brokers, producers, and contractors.
• Lead strategic initiatives to identify market opportunities and agency planning.
• Serve as a technical expert and mentor for junior underwriters.

Underwriting Consultant – Contract Surety

Operations

• Works directly with field and corporate management to translate business strategies and requirements into focused business processes
• Documents current operating environment and conducts interviews to identify areas for potential improvement
• Researches business issues/problems concepts and recommends alternative solutions
• Develops and implements streamlined, standardized and efficient work processes with support from others
• Participates in the identification of training needs across the organization in collaboration with other team members
• Develops reference and training materials, for operations, work processes and systems
• May support the delivery of training to field management and associates on new business processes
• Develops proposals that outline the work to be accomplished on small to medium sized projects
• Manages entire work effort or segment as required
• Conducts meetings and presentations
• Maintains confidentiality of material being analyzed
• Provides proactive analysis of transactional, policy and premium data to identify trends in service and/or premium plans
• Performs compliance reviews for adherence to operating procedures and state insurance department regulations
• Participates in the on-boarding of new programs, segments, or businesses
• Understands the organization and business environment
• Maintains current knowledge of insurance industry developments

Senior Operations Specialist

• Underwrites risks including the selection and rejection of new and renewal business for complex, specialty accounts
• Maximizes opportunities for underwriting profitable new and renewal business
• Develops and maintains an active target account list tracking prospects and opportunities
• Manages financial performance including accident year loss ratio, premium plans, and commission targets
• Executes underwriting strategy including portfolio management and compliance with standards
• Develops superior working relationships with producers to promote mutual growth and profitability goals

Underwriting Consultant – Specialty Property

• Underwrites risks including selection and rejection of new and renewal business
• Maximizes opportunities for underwriting profitable new and renewal business
• Develops and maintains an active target account list tracking prospects
• Manages financial performance of assigned products
• Executes underwriting strategy and ensures compliance with standards
• Develops superior working relationships with producers

Underwriting Consultant – Life Science

Business Analyst

• Build and maintain strong relationships with key stakeholders, including business leaders, customers, and development teams.
• Conduct detailed business analysis to identify and understand the business needs of stakeholders.
• Leverage knowledge of business objectives, products, workflows, processes, and industry trends to help the team develop innovative solutions that deliver value to end users and address unique risks and challenges.
• Define and communicate actionable product vision, strategy, and roadmap to both business and delivery teams, collaborating closely to ensure design solutions that deliver value to the end user and ensure timely, accurate product delivery.
• Develop and document business requirements, personas, use cases, user journey mappings, wireframes or other needed documentation to facilitate discussions and document the product.
• Maintain a Product Backlog that is refined, prioritized, and ready for delivery team consumption.
• Facilitate team effectiveness by answering questions, providing clarification and assisting delivery team members with their understanding of the request and the expected outcome.
• Ensure the Acceptance Criteria is defined for each story.
• Lead successful product delivery using Agile frameworks across maintenance, enhancements, and major initiatives, promoting best practices, continuous improvement, and effective collaboration with employees and vendor partners.
• Build upon knowledge of the company's business environment and how assigned business and/or service units contribute to the company’s strategic objectives.
• Maintain current knowledge of insurance industry developments and stay updated with the latest trends and developments in the market.
• Ensure compliance with regulatory requirements and industry standards.
• Collaborate with cross-functional teams to support the implementation of solutions.
• Gather and incorporate feedback from customers and stakeholders to continuously improve the product.
• Track and report on project progress, helping to identify and mitigate risks as needed.
• Analyze and evaluate existing business processes and systems to identify areas for improvement and efficiency.
• Serves as a change agent, supporting adoption of new systems, processes, and business capabilities across the organization.
• Influences through data-driven storytelling and structured communication, ensuring alignment and clarity across diverse groups.

Senior Business Analyst – Product Owner, Claims

Consultant

• Investigating, handling, and resolving complex, highly specialized Commercial General Liability claims
• Providing expert handling of high exposure and complex claims
• Leading and supporting litigation management on large matters
• Guiding teams through effective negotiation and Alternative Dispute Resolution
• Attending mediations, settlement conferences, and trials as required
• Conducting investigations to determine exposure and establish adequate reserves
• Identifying questionable claims and consulting with SIU
• Documenting all relevant activity on assigned files

Claims Consultant – General Liability

IT Support

• Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of high quality technical solutions
• Accountable for strategic and operational end-result deliverables through guiding, innovating, managing, planning and coordinating architecture activities
• Maps the relations between information systems components and business functions and objectives
• Provides recommendations toward the component and data architecture design, performance monitoring, and product evaluation
• Develops and maintains an overarching systems and technology model for a significant portion of the company’s IT infrastructure
• Evaluates the total cost of ownership and return on investment on various architectural alternatives
• Expert lead in the full systems lifecycle of multiple high level solutions, and is responsible for designing, implementing, and supporting applications software that is delivered on time, within budget, and in alignment with business objectives
• Innovates, influences and facilitates agile methodology among the team; fostering an atmosphere of teamwork
• Effectively coaching team (Scrum teams) and providing guidance and support

Enterprise Architect

Risk

• Provides timely information to the Underwriting department for further risk evaluation and assessment.
• Monitors accounts' programs, identifies required improvements, and presents recommendations to enhance or modify accounts where appropriate.
• Manages and maintains portfolios and conducts analysis to ensure the integrity of the book of business.
• Provides high level technical services, evaluations and policyholder training in an area of specialty.
• Communicates technical conclusions internally and externally so that there is clear understanding of: 1) scope and nature of risk, 2) pros and cons of various risk mitigation strategies and 3) which mitigation strategies are preferred.
• Influences Underwriters', Agents' and client behaviors through negotiation, relationship-building, and by leveraging individual and collective expertise to educate/inform.
• Coordinates multiple location accounts.
• Prepares and implements service plans to improve and retain accounts.
• Monitors and communicates account service needs of multiple location accounts through the development of servicing instructions.
• Manages accounts by formulating a coherent assessment and improvement strategy based on identified major loss sources, scope and nature of account.
• Executes strategy including identifying specific tactics, forming an appropriate RC service team, engaging underwriter, agent and client and following up so that tactics are executed timely and in manner that is relevant to challenges faced by client and agent.
• Takes the initiative to enhance loss control/industry knowledge through participation in educational programs.
• Utilizes the company risk control systems and applications to increase job productivity, efficiency and quality.
• Supports account and internal operations by providing or acquiring specialized business unit expertise.

Risk Control Technical Specialist – Renewable Energy

Full-stack Engineer

• Contributes to discussions in meetings with product owners and agile team members to understand business requirements.
• Fully participates in the system development life cycle of the company’s software solutions.
• Is expected to assist with the analysis and design recommendations.
• Will participate in the coding, testing and implementation efforts.
• Responsible for learning and following company standards, policies, and procedures within an agile environment.
• Is able to convert user stories into programmable solutions.
• Documents and communicates project/task progress with their agile team.
• Is expected to complete tasks in a timely manner.

Software Developer I

Collections

• Responsible for applying routine cash receipts to insurance balances receivable.
• Responsible for all billing and collection activity of receivables for assigned accounts
• Balances and allocates agent payments for fundamental accounts
• Resolves internal and external customer inquiries and escalates to management as appropriate
• Takes necessary steps to reconcile and resolve differences
• Assist with special projects to promote efficiency as assigned.
• Handle a variety of administrative tasks as needed.

Billing & Collections Associate

Events

• Provides information which is used to identify and define marketing opportunities for the organization’s existing and potential markets.
• Reviews regional and territorial action plans, analysis and strategies to highlight opportunities and threats.
• Reviews the company’s regional marketing practices, potential changes, and weaknesses in marketing efforts.
• Coordinates with regions to develop, monitor and modify regional sales, and growth and retention plans in support of corporate level strategies.
• Provides management for various marketing responsibilities and conducts MIS reporting.
• Identifies new business opportunities and coordinates the renewal of key accounts throughout the territory.
• Prominently positions the company’s products by ensuring agency awareness of their features and benefits.
• Performs analyses and prepares recommendations in the areas of product preferences and marketing practices.

Events Specialist

• Manage all components of development, growth and profitability for a book of business in an assigned territory or region
• Responsible for financial performance of Specialty insurance products
• Manages underwriting quality and portfolio management
• Identifies and analyzes book trends
• Acts as primary underwriting referral resource
• Makes underwriting decisions to accept, decline or modify risks within discipline
• Ensures compliance with underwriting standards and authorities
• Provides strategic and tactical input regarding products

Senior Underwriting Manager – Technology

• Analyzes company insured location exposure data in catastrophe models which simulate extreme natural and man-made events to calculate expected losses at various perspectives and probability intervals
• Extracts and summarizes model output
• Creates reports and exhibits for corporate risk management, business leaders and other stakeholders to communicate model results and associated trends
• Build and maintain exposure data capture and manipulation processes using SQL coding, spreadsheets, and other database tools
• Supports the validation, update, and enhancement of proprietary catastrophe risk and exposure tools
• Extracts and prepares data from corporate premium and loss systems to build exposure profiles, loss reports, and related exhibits in supporting the reinsurance department treaty placements and ongoing initiatives
• Assists in reporting of catastrophe loss estimates and exposure data externally to rating agencies, regulatory authorities, and other external entities
• Participates in ad-hoc projects involving catastrophe modeling, exposure profiling, or providing catastrophe risk guidance as needed

Risk Analyst – Catastrophe Modeling

Billing Specialist

• Develops plans, analyzes results and oversees work of Billing Operations Supervisors and support staff
• Responsible for operational support needs of the Billing Operations department
• Monitors the department’s performance to ensure efficiency and effectiveness of the team’s contributions