Claims Consultant – Surety

Intact Insurance Specialty Solutions

Claim Consultant handling complex specialized claims in Surety for Intact Insurance. Resolving claims via investigation, evaluation and disposition, while mentoring less experienced representatives.

Posted 7/7/2026full-timeNew York City • California, Massachusetts, New Jersey, New York, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $123,000 - $163,000 per yearWebsite

About the role

Key responsibilities & impact

Handles and resolves complex, highly specialized claims through investigation, evaluation and disposition
Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages
Determines coverage, drafts coverage correspondence, responds to coverage questions raised by insureds and others
Determines exposure, establishes adequate reserves and makes timely adjustments as required
Selects, assigns and directs activities of internal and external resources as required
Identifies questionable claims and consults with SIU for further direction
Determines settlement value of the loss and negotiates proper settlement of claims within authority
Documents all relevant activity on assigned files and makes recommendations for additional activity as appropriate
Communicates as needed with underwriting business partners regarding claims trends and legal climate
Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively
Coaches or trains less experienced claim representatives
Develops and leads technical training and provides guidance to other departments within the organization

Requirements

What you’ll need

Bachelor’s or equivalent experience degree required
JD may be required depending on the needs and requirements of a business unit
7-10 years of progressively more complex, specialized claims handling experience
Experience working with Payment Performance Bonds

Benefits

Comp & perks

Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims HandlingCoverage CorrespondenceLoss EvaluationReserve EstablishmentClaims DocumentationPayment Performance BondsClaims Trend Analysis

Soft Skills

CommunicationLeadershipCoaching

Certifications

Bachelor’s DegreeJD (Juris Doctor)