Learning and Development

• Support the full document lifecycle including creation, review, approval, distribution, revision, archival, and obsolescence.
• Ensure controlled documentation complies with all required internal requirements including formatting of controlled documents.
• Route documents for signature and ensure requirements are met.
• Establish and maintain training matrices/curricula aligned to job functions.
• Create and manage training and document management metrics.
• Drive continuous improvement in training effectiveness (including onboarding, recurring training, and inspection preparedness) and document management processes.
• Ensure accurate training records and audit-ready traceability.
• Represent Document Control and Training at data reviews, including Management Review, highlighting trends, risks and improvement opportunities as requested.
• Ensure that documents are properly organized, stored, and accessible to authorized personnel.
• Maintain accurate logs and archives.
• Oversee document version control and support report generation.
• Support process and/or system related changes to the document management and training systems.
• Collaborate and follow up with cross-functional teams to gather and review documentation requirements, provide system/process specific support and gather and review areas of improvement.

Manager, Document Control and Training

• Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
• Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
• Implement learning strategies appropriate for different audiences and delivery modalities
• Manage assigned projects/workstreams; plan, track, and report progress to stakeholders
• Perform editing and quality control for training deliverables and communications
• Measure learning effectiveness; summarize insights and recommend tactical improvements
• Prepare facilitators and trainers for in-person and virtual technical systems training
• Ensure SCORM compliance, LMS compatibility, and content integrity
• Maintain process documentation and contribute to process education for system rollouts

Instructional Design Specialist – Operations

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Coordinates and executes the logistics of learning programs and events including, but not limited to, all new consultant orientation and onboarding programs as well as all cohort related programs (Analyst, Associate, Manager, Principal etc.).
• Schedules sessions and coordinates with participants and faculty
• Helps prepare event schedules and agendas
• Drafts and sends relevant communications regarding programs
• Collects participant attendance and feedback details
• Serves as session host, including supporting break out rooms or managing other room logistics on behalf of the presenter
• Uploads content to the LMS
• Provides logistical support for all on-site events (related to lodging, meal-planning, invoicing, AV coordination, etc.)
• Responds to inquiries received through #LearningandDevelopment. Respond directly or forward to the appropriate team member
• Manages and maintains accurate and up-to-date rosters for all training programs, including tracking enrollment, attendance, and completion rates, and ensures data integrity and compliance with organizational policies and procedures.
• Administers the performance management and 360 assessment systems, including setup, configuration, and maintenance, and analyzes and reports on data to inform Talent initiatives.
• Serves as the primary Talent administrator for the Learning Management System (LMS), including user management, course management, and reporting, and provides technical support and training to users on LMS functionality and best practices.
• Helps process and manage any vendor invoices and expenses related to learning programs and maintains and updates tracking of expenses against the budget.
• Coordinates timely distribution of information about upcoming programs with participants, Advisors, Faculty, other departments, and the rest of the Talent team.
• Designs and compiles data sets to evaluate the effectiveness of training programs, including analyzing and summarizing participant feedback, assessment results, and other relevant metrics.

Senior Learning and Development Coordinator

• Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications.
• Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective.
• Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees.
• Deliver new hire orientation; oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm.
• Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization.
• Supports COO in working with PGLs and IT to evaluate and recommend new software.
• Schedules demos, includes appropriate stakeholders and gathers feedback on potential new and/or upgraded products.
• Collaborate with administrative and attorney practice leaders to analyze training needs.
• Support development and delivery of training and documentation of practice-specific processes and procedures.
• Create documentation for all trainings and develop/manage repository for training resources.
• Keep record of training attendance to provide to HR during performance evaluations.
• Coordinate user adoption strategy and communication for the roll-out of new software and processes to ensure that initiatives are embraced at all levels of the Firm.

Training and Technology Manager

• Design, develop, and build complex, multi-modal learning solutions aligned to defined learning strategies or architectures
• Translate approved concepts and design intent into instructionally sound, visually engaging, and learner-ready experiences
• Develop storyboards, visual designs, and interactive elements
• Leverage modern authoring tools and technologies to produce scalable, efficient outputs
• Ensure solutions are ready for enterprise deployment across LMS/LXP platforms
• Facilitate and lead SME working sessions to gather, structure, and refine content
• Translate inputs into clear, learner-centered content and development assets
• Identify and resolve content gaps or inconsistencies
• Apply advanced instructional design principles to support learning objectives
• Conduct quality assurance processes and uphold brand standards
• Collaborate with Learning Architects and Program Leads

Senior Learning & Development Specialist

• Reporting to the VP, Director of Human Resources and Learning and Development Director, you will play a critical role in facilitating and assisting with building programs centered on employee growth, with a focus on superior customer service.
• You will facilitate, lead, and deliver a variety of training programs and manage the associated administrative tasks.
• It is expected that the Learning and Development Specialist will assist with projects that affect various departments and the bank and act as a resource for other team members.
• Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.
• After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site.
• Consistent availability is expected during core business hours.
• Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

Learning & Development Specialist

• Designing and developing training materials and curricula to support program implementation across targeted audiences.
• Developing instructional materials and products, such as web-based training, self-paced guides, case studies, job aids, and evaluations.
• Creating and analyzing assessments to evaluate learning effectiveness and instructional improvement opportunities, including pre-tests, post-tests, and quizzes.
• Working with subject matter experts (SMEs) to identify specific training needs and develop solutions.

Instructional Designer – On-Call

• The Technical Training Specialist is responsible for designing, developing, and delivering high-quality technical training programs for both external customers and internal technical staff.
• This role serves as the central connective tissue between product teams, subject matter experts, and the learner community — translating complex software functionality into engaging, accessible training experiences.
• Plan, schedule, and facilitate instructor-led system administration training sessions for external customers, covering installation, configuration, user management, and day-to-day platform operations.
• Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators.
• Conduct pre-training needs assessments and post-training evaluations to ensure learning objectives are met and continuously improved.
• Serve as a product knowledge resource during training engagements, fielding technical questions and escalating product issues as appropriate.
• Design and produce self-paced training courses for electronic delivery using authoring tools.
• Script, storyboard, record, and edit course content including video walkthroughs, interactive simulations, knowledge checks, and assessments.
• Publish and maintain courses within the company’s Learning Management System (LMS), ensuring accuracy, accessibility, and version control.
• Apply instructional design principles to create learner-centered experiences that drive measurable outcomes.
• Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases, feature updates, and platform changes prior to general availability.
• Develop and deliver timely internal technical enablement sessions to ensure customer-facing technical staff are fully prepared before new releases.
• Translate complex engineering specifications and product documentation into clear, practical training content for technical audiences.
• Maintain a continuous feedback loop with SORT and Product Management to keep training content aligned with evolving product direction.
• Collaborate with Technical Writer to create and maintain standardized training templates including course shells, slide deck frameworks, facilitator guides, participant workbooks, and course syllabus templates.
• Establish and document training development standards, style guides, and quality checklists to ensure consistency across all training materials.
• Continuously evaluate and refresh templates based on learner feedback, delivery experience, and changes in instructional best practices.
• Identify, engage, and guide internal subject matter experts in converting deep technical knowledge into structured, learner-ready training content.
• Conduct working sessions with SMEs to extract, organize, and validate technical content, minimizing the burden on SMEs while maximizing the quality of output.
• Provide coaching and light instructional design support to SMEs contributing to training programs, building internal training capability over time.
• Maintain a repository of SME-sourced knowledge assets and coordinate with team leads to ensure content remains current.
• This position requires domestic / international travel up to 25%.

Technical Training Specialist

• Manage the overall relationship and expectations of their assigned clients
• Leverage relationship with existing clients to obtain additional business and references for other services by providing high client satisfaction
• Oversight of project management activities for all phases of the project lifecycle, which may include planning, tracking and completion of project deliverables
• Provide consultant services for clients to determine scope of training needs and provide direction in determining the best solutions based on the client's business needs
• Analyze and design training and documentation solutions in the context of the appropriate job roles, responsibilities, business process and procedures for eClinical and clients
• Develop training solutions using authorware tools like Captivate or Articulate
• Deliver training through instructor-led, virtual classrooms, and e-learning formats
• Ensure compliance with eClinical and industry quality standards, guidelines and procedures
• Develop personal training expertise to support the goals of eClinical
• Other duties as assigned

Training Specialist – Contractor

• Delivers Medication Administration Program (MAP) certification and recertification training
• Facilitates MAP classes and provides remediation support
• Completes required training documentation and ensures records accuracy
• Participates in MAP program team meetings

MAP Training Specialist

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Design and implement the firm’s developmental assessment programs, utilizing psychometric instruments and 360-degree feedback to guide leadership effectiveness
• Manage the end-to-end operations and debriefing support for 360-degree feedback tools to help staff elevate self-awareness regarding leadership presence and impact
• Design, launch, and establish firm-wide best practices and toolkits for Individual Development Plans (IDPs), continuous feedback, and high-impact 1:1 meetings
• Support ongoing competency development and modeling to align skills with evolving firm objectives
• Monitor, analyze, and refine ongoing career development initiatives to ensure they meet the complex, changing needs of our staff
• Provide operational support for the firm’s external coaching practice
• Coordinate seamlessly with internal coachees and external executive coaches to facilitate effective engagements
• Oversee the development process and operations for critical firm-building roles – Advisor Coordinators, Office Training Coordinators, and Learning Advisors

Manager, Leadership Development

• The Training Coordinator is responsible for planning, coordinating, managing, and executing all logistical and administrative, and operational aspects of new team member orientation activities, organizational learning, leadership development, training programs, and workshops.
• This role serves as the operational backbone of the Learning and Organizational Development function, ensuring learning events are delivered seamlessly, participants have an exceptional experience, and programs are executed efficiently from planning through evaluation.
• This role provides the operational support necessary to scale and sustain organizational capability-building efforts.
• The Training Coordinator partners closely with Learning & Organizational Development professionals, subject matter experts, leaders, and external vendors to coordinate training schedules, manage registrations, maintain learning records, support learning technologies, and oversee all event logistics.
• The expectation is the role will successfully execute and problem solve for each of their duties with minimal oversight, guidance, and support.

Organizational Effectiveness Training Coordinator

• Lead the organizational communications strategy and coordination for Property Management
• Develop communications for Property Management and other internal Raytheon organizations
• Assist Property Management Training and Command Media with communications support as needed
• Develop and maintain a Property Management communications repository
• Assist on audit communications, tracking audits, audit documents collection and repository

Property Communications and Training Specialist

• Participates in the development, implementation, and continuous enhancement of the firm’s professional development and training programs, including practice-specific learning initiatives, professional skills development, and other strategic learning opportunities.
• Evaluates the effectiveness of existing training programs and resources; conducts needs assessments; researches emerging learning trends and best practices; and recommends, designs, and implements innovative learning solutions, including instructor-led, virtual, on-demand, and experiential learning programs.
• Manages relevant training calendars, including planning, coordination, CLE accreditation, publication, and communication of learning programs and related materials.
• Partners with Professional Development team members, Practice Groups, and Practice Group Training Partners to develop and deliver consistent, comprehensive, and practice-focused training curricula for associates across all offices.
• Develops and maintains subject matter expertise in attorney professional development, legal education, and adult learning methodologies, while identifying opportunities to enhance the firm’s training offerings and curriculum design.
• Collaborates with the Professional Development Senior Director and PD team to support and enhance other attorney development initiatives and provides strategic input into the design, enhancement, and ongoing administration of the firm’s professional development systems and learning technologies.
• Maintains relationships and collaborates with external consultants, faculty, and vendors to support the design, delivery, execution, and evaluation of professional development programs.
• Collaborates with other firm administrative departments such as Knowledge Management & AI, Continuing Legal Education (CLE), and Business Development in the development of training programs and resources.
• Assists with monitoring the Professional Development budget and related program expenses.
• Performs additional responsibilities and special projects as needed/assigned, including for the broader Legal Talent Team. This role will oversee external partners and vendors, while also providing day-to-day guidance and direction to junior team members.

Professional Development Manager

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Cultivating meaningful, developmentally appropriate Jewish learning experiences across the JCC Greater Boston Early Learning Centers
• Serving as a pedagogical leader and partner to educators
• Supporting the integration of Jewish values and traditions into classroom experiences
• Designing and implementing engaging, developmentally appropriate Jewish learning experiences aligned with the Sheva framework
• Partnering with Child Development Specialist, Curriculum Coordinator, and educators
• Developing materials, resources, and provocations that reflect Jewish life and support inquiry-based learning
• Building strong, trusting relationships with educators
• Introducing and supporting the use of Hebrew language through music, movement, and daily interactions
• Integrating Israeli culture into classroom experiences
• Providing ongoing coaching, guidance, and support to educators in Jewish learning and cultural integration
• Leading professional development opportunities
• Partnering with site leadership to enhance Jewish holiday celebrations and community events
• Serving as a resource for families around Jewish traditions and culture
• Ensuring continuity and coherence of Jewish life and learning across centers
• Contributing to the ongoing development and evolution of Jewish life and learning across the Early Learning Centers

Learning and Development jobs in Massachusetts

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Manager, Document Control and Training

Instructional Design Specialist – Operations

Instructional Designer

Instructional Designer

Senior Learning and Development Coordinator

Training and Technology Manager

Senior Learning & Development Specialist

Learning & Development Specialist

Instructional Designer – On-Call

Technical Training Specialist

Training Specialist – Contractor

MAP Training Specialist

Operations Training Manager, Delivery

Manager, Leadership Development

Organizational Effectiveness Training Coordinator

Property Communications and Training Specialist

Professional Development Manager

Communications and L&D Coordinator

Enterprise Training Manager

Jewish Life and Learning Specialist