Training and Technology Manager

Merchant & Gould P.C.

Training and Technology Adoption Manager at Merchant & Gould managing training and technology adoption. Responsible for developing training programs and supporting firm-wide technology integration.

Posted 7/9/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications.
Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective.
Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees.
Deliver new hire orientation; oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm.
Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization.
Supports COO in working with PGLs and IT to evaluate and recommend new software.
Schedules demos, includes appropriate stakeholders and gathers feedback on potential new and/or upgraded products.
Collaborate with administrative and attorney practice leaders to analyze training needs.
Support development and delivery of training and documentation of practice-specific processes and procedures.
Create documentation for all trainings and develop/manage repository for training resources.
Keep record of training attendance to provide to HR during performance evaluations.
Coordinate user adoption strategy and communication for the roll-out of new software and processes to ensure that initiatives are embraced at all levels of the Firm.

Requirements

What you’ll need

Excellent computer skills; experience working in a Microsoft Windows environment and experience with a major Windows application(s), preferably Word and the Microsoft Office Suite, iManage, traditional legal software application needs such as Table of Authorities, metadata cleaning, document comparison and emerging AI toolsets and platforms.
Excellent presentation skills and extensive experience delivering training programs in a range of environments and formats including virtual, video, hand-outs, live, class-room-style and one-on-one.
Ability to quickly learn new technology platforms and applications and translate to user-friendly trainings.
Ability to recognize student learning styles and technical ability and to adapt training approach accordingly.
Self-directed with strong organizational and project management capabilities.
Time-management and multi-tasking abilities in managing multiple priorities in a fast-paced work environment.
Ability to work with frequent interruptions and adapt to changes in workflow.
High emotional intelligence with excellent interpersonal, verbal and written communication skills.
Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users.
Strong ability to perceive and analyze problems, plan and develop alternatives and implement solutions.
Professionalism: Ability to communicate with courtesy, with a client service focus and excellent judgment in all interpersonal interactions.
Strong understanding of prompt engineering best practices, including context-setting, iterative prompting, confidentiality considerations, and evaluating AI-generated content for accuracy, quality, and compliance with firm standards.
Requires periodic travel to Merchant & Gould’s offices.

Benefits

Comp & perks

a competitive salary with a bonus plan
a comprehensive benefits package that includes employee medical, dental, vision, life, AD&D insurance, short- and long-term disability, 401(k) match, parenting leave, and ten firm holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training DeliveryWorkflow Process ManagementUser Adoption StrategyTechnical DocumentationProblem Analysis and Solution ImplementationPrompt Engineering Best PracticesMetadata CleaningDocument ComparisonAI ToolsetsLearning Style Adaptation

Soft Skills

Interpersonal CommunicationOrganizational SkillsTime ManagementSelf-DirectionClient Service Focus