Learning & Development Specialist

Main Street Bank

Learning and Development Specialist facilitating training programs at Main Street Bank. Focused on employee growth with hybrid work arrangements in a bank environment.

Posted 6/30/2026full-timeMarlborough • Massachusetts • 🇺🇸 United StatesJunior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilitating training programs and managing administrative tasks within a financial institution, while ensuring compliance with banking regulations and fostering a culture of employee growth and superior customer service.

Highest-signal resume keywords

Training Program FacilitationBanking Regulations KnowledgeMicrosoft 365 ProficiencyCustomer Relationship Management (CRM) ExperienceData Processing Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training ExperienceBanking ExperienceFinancial Institution Policies KnowledgeLearning Technology FamiliarityData Processing SystemsCustomer Relationship ManagementMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Teams

Soft Skills

Multi-taskingOrganizational SkillsAttention to DetailCuriosityIndependence

Tools & Technologies

SalesforceCOCCSharePoint

Industry Keywords

Financial InstitutionBranch OperationsCustomer ServiceEmployee GrowthAdministrative Activities

About the role

Key responsibilities & impact

Reporting to the VP, Director of Human Resources and Learning and Development Director, you will play a critical role in facilitating and assisting with building programs centered on employee growth, with a focus on superior customer service.
You will facilitate, lead, and deliver a variety of training programs and manage the associated administrative tasks.
It is expected that the Learning and Development Specialist will assist with projects that affect various departments and the bank and act as a resource for other team members.
Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.
After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site.
Consistent availability is expected during core business hours.
Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

Requirements

What you’ll need

High School diploma or equivalent
One-year related banking experience, banking courses and/or related work experience preferably in a Branch or Operations environment
General understanding and knowledge of financial institution departments
Knowledge of financial institution operating policies and procedures, banking regulations (state and federal)
Prior training experience desired
Experience with learning technology desired
Good working knowledge of Data Processing Systems such as COCC and Customer Relationship Management Programs such as Salesforce preferred
Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.
Ability to multi-task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
A curious mindset that allows you to constantly learn and challenge the status quo.
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
Means and mode to travel to any of Main Street Bank’s locations as needed on a regular basis.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development opportunities