Field Engineer

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung HME digital radiography imaging technologies
• Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung HME digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems
• Performs or coordinates assembly and installation of Samsung HME digital radiography imaging technologies, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems
• Prepares periodic maintenance instructions for Samsung HME digital radiography imaging technologies
• Performs required safety inspection and performance assurance on Samsung HME digital radiography imaging technologies
• Assess Samsung HME digital radiography imaging technologies for compliance with HIPAA storage and security policies
• Completes documentation for entry into the centralized maintenance management system
• Completes and maintains system function, configuration and support documentation
• Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures governing Samsung HME digital radiography imaging technologies
• Directly performs or schedules with Samsung HME dealers or outside independent service vendors the performance assessment, preventive maintenance on Samsung HME digital radiography imaging technologies and documents work performed
• Review outcome of repairs, preventive maintenance actions taken by Samsung HME dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation
• Analyzes and corrects malfunctions on Samsung HME digital radiography imaging technologies. Analysis and corrective methods include but are not limited to observation of front panel and controls; interpretation of block and schematic diagrams; utilization of appropriate test equipment; replacement of components, PC boards, sub-systems and software; adjustment and restoration of network connectivity and integration to data/information retention systems; calibration and adjustment to manufacturers specifications; working with clinical and engineering personnel to correct operator based problems
• Performs or coordinates remediation action on Samsung HME digital radiography imaging technologies medical/imaging equipment safety
• Performs investigative evaluation of Samsung HME digital radiography imaging technologies involved in patient and employee incidents / accidents. Document’s findings and reports as required
• Performs or coordinates the decommissioning of Samsung HME digital radiography imaging technologies and other medical equipment per established policies
• Assists, as required, with staff in-service education. Cross train new employees on use on test equipment, department procedure, and medical system support
• Develops and implements a plan for professional growth
• Maintains current with advancing technology, including Samsung HME provided training as required to perform duties
• Performs miscellaneous duties as directed in support of the need of the organization

Field Service Engineer, Digital Radiography

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer's signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

Field Service Technician

• AI Field Engineers at Fireworks are the technical tip of the spear. You embed with our most ambitious customers and technology partners to turn complex AI problems into production systems, fast.
• The role sits at the intersection of engineering, product, and customer delivery. You are hands-on-keyboard building POCs, MVPs, and production integrations, while also holding your own in executive-level conversations about architecture, strategy, and business outcomes.
• You spend most of your time building. You ship code, run benchmarks, debug production issues, and architect deployments.
• Lead discovery conversations, align stakeholders, and translate customer pain points into product improvements that compress the feedback loop from field to roadmap.

AI Field Engineer – Enterprise

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems
• Interface with customers to ensure contract SLA & customer satisfaction levels are maintained
• Maintain a safe and clean working environment by conforming to work protocols and policies
• Provide weekly system performance summaries that report number of system events and root cause / corrective actions
• Assist with sample migration from old format to new format and load into customer Store

Field Service Engineer, Life Sciences

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage equipment
• Support customers using automated cryo storage systems and ensure optimal system performance
• Maintain a safe and compliant working environment with safety protocols
• Accurately document service activities through Service Reports, Status Reports, and performance summaries
• Respond productively to changing priorities, including system alerts and escalations
• Act as a point of contact for customers and internal Azenta management
• Provide weekly system performance summaries and support KPI measurement requests

Field Service Engineer, Cryogenic Solutions

• Perform on-site instruction of customer personnel, writing and modifying maintenance procedures, quality control tests and/or product evaluation, and provide complete and timely reports on all activities with emphasis on defining problems encountered, services.
• Direct the efforts of personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Cultivate relationships with internal project teams, customer project teams and contractors.
• Apply troubleshooting, problem-solving, decision-making, and planning skills.

Turbine Startup Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. – Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.
• Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
• Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. – Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. – Operate with a flexible schedule, including evenings, weekends, and on-call rotations. – Escalate complex or recurring issues through established channels & procedures for swift resolution.
• Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. – Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law – Manage company resources—tools, parts, and inventory—efficiently. – Adhere to documentation regulatory requirements and established industry quality standards.
• Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

Digital Pathology Field Service Engineer

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Continuous training in the latest technologies and troubleshooting techniques
• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments

• Provide on-site service, maintenance, and repair for diverse range of products and equipment at customer locations.
• Specialize in Energy Systems solutions, providing support to customers who rely on products for essential services.
• Maintain and service uninterruptible power supplies (UPS), switchgear, and other critical equipment.
• Shadow experienced technician on service calls.
• Perform basic equipment checks.
• Travel to customer sites to assist with installation and repair of equipment.
• Under supervision, perform preventative maintenance tasks.
• Build and maintain strong customer relationships.
• Effectively communicate with internal teams.
• Adhere to all company safety policies and procedures.
• Maintain accurate records of service calls, maintenance activities, and customer interactions.

Field Service Technician I – Travel Required

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.

Field Service Engineer

• Manage the customer support system in the installation, service and repair of all products.
• Perform Technical Support to internal and external customers through the Customer Support Call Center.
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Responds to customer requests for emergency service, troubleshoots and takes corrective action.
• Provides guidance to customers and assists when customer satisfaction issues arise.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Manage allocated inventory and complete required audits to support thereof.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
• Be familiar and adhere to J&J environmental and safety policies and guidelines.

Field Service Engineer, Orthopedics

• Lead commissioning and optimization of advanced BAS for HVAC, lighting, and energy systems.
• Troubleshoot and resolve complex technical and integration issues across multiple platforms (WebCTRL®, Niagara, Schneider, Honeywell).
• Integrate third-party systems using BACnet, Modbus, or LonWorks.
• Configure controls, trends, alarms, and reports; manage secure network connections.
• Provide guidance and mentorship to junior technicians.
• Deliver customer training and ensure systems perform exactly as promised.

Mission Critical BAS/BMS Master Field Engineer

• Support the X-Ray Systems business as a Field Service Engineer based in New York City/Brooklyn.
• Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
• Generate service revenue; adhere to state and federal regulatory requirements.
• Service laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.
• Work primarily in hospitals and imaging centers.
• Possible overnight travel and home office based.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
• Manage company assets effectively including labor time, parts ordering, tools and test equipment calibration.

• Lead the end-to-end installation, configuration, and initial precision calibration of the weapons detection systems and associated infrastructure to meet stringent security and alert rate objectives.
• Architect and document the optimal deployment solution for each customer, ensuring seamless integration of the networked weapons system with the client's local infrastructure, including specific configurations for networking, power, and environmental controls.
• Implement and configure all network services, including DNS resolution, TCP/IP, secure routing, and VPN/tunneling, to ensure resilient and reliable data transmission to the Xtract Cloud Platform.
• Provide expert on-site and remote technical support, rapidly diagnosing and resolving complex issues across all layers: hardware, Linux-based embedded OS, networking, and cloud services.
• Translate complex customer-reported problems (e.g., operational symptoms) into clear, structured, and analytically detailed technical reports for the internal Engineering and Development teams, defining root causes and observed data.
• Execute scheduled Preventative Maintenance (PM) visits and performance tuning, including managing component replacements, software/firmware updates, and applying patches to embedded systems.
• Deliver highly professional technical explanations and status updates to customers (both technical and non-technical staff), ensuring clear communication of problems, resolutions, timelines, and future preventative steps.
• Complete all required administrative duties, including detailed service reports, customer-facing root cause analysis (RCA) reports, as-built drawings, inventory/parts usage logs, and safety compliance documentation.
• Partner with the Sales team to perform detailed pre-sales site surveys, needs assessments, and live product demonstrations.
• Participate actively in the scheduled service on-call (after-hours standby and emergency response) rotation.

• Provide remote and on-site technical support for automated dispensing systems
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
• Diagnose and repair proprietary hardware and software components with full case ownership
• Independently troubleshoot complex issues
• Execute preventive maintenance programs to ensure system reliability and uptime
• Perform installations, in-servicing, repairs, calibrations, and general technical support
• Maintain accurate inventory of spare parts in accordance with company policy
• Build positive customer relationships through professional communication and timely support
• Document service activities, expenses, and time logs accurately
• Follow service procedures including complaint handling and Medical Device Reporting

• Perform site surveys and technical assessments to prepare for new installations and capability demonstrations.
• Execute deployments of Hidden Level sensor networks and supporting infrastructure.
• Troubleshoot and resolve hardware, software, and network connectivity issues in the field.
• Provide field support for customer demonstrations ensuring reliable system performance and clear communication of technical capabilities.
• Coordinate logistics for field activities, including equipment preparation, transport, and setup.
• Document field work, test results, and issues encountered; contribute to improving processes, procedures, and documentation.
• Collaborate closely with Engineering and Product teams to improve product reliability and deployment efficiency.
• Provide technical support to internal and external stakeholders, including customer-facing troubleshooting.

• Deliver high quality instrumentation training to Field Service Engineers or customer biomedical engineers
• Responsible for maintenance, repair, and modification of FE training equipment
• Assist in the development of training content for new and existing products
• Responsible for coordinating and managing classroom inventories and supplies
• Maximize training outcomes by providing coaching and conducting follow-up activities
• Participate on cross-functional teams and projects
• Build and maintain sound working relationships with sales and service management
• Perform ride-along activities with Field Engineers

Field Engineer – Education Specialist

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

See all jobs on JobTailor

Field Service Engineer, Digital Radiography

Field Service Technician

AI Field Engineer – Enterprise

Field Service Engineer, Life Sciences

Field Service Engineer, Cryogenic Solutions

Turbine Startup Field Engineer

Field Service Technician

Digital Pathology Field Service Engineer

Field Service Technician

Field Service Technician

Field Service Technician I – Travel Required

Field Service Engineer

Field Service Engineer, Orthopedics

Mission Critical BAS/BMS Master Field Engineer

Field Engineer

Field Service Engineer

Field Service Technician

Field Engineer

Field Engineer – Education Specialist

Field Service Technician