Senior Field Service Technician

EnerSys

Senior Field Service Technician providing expert technical support, installation, and maintenance for complex battery systems at EnerSys, focusing on customer service and safety compliance.

Posted 7/13/2026full-timeAnytown • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level technical support capabilities in battery technologies and power systems, with a strong focus on advanced troubleshooting, preventative maintenance, and customer relationship management. Proven ability to lead and mentor junior technicians while adhering to safety standards and project specifications.

Highest-signal resume keywords

Field Service Technician ExperienceBattery Technologies KnowledgeAdvanced Troubleshooting SkillsTechnical Degree or CertificationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingDiagnostic SkillsBattery TechnologiesPower Distribution EquipmentControl SystemsInterpreting SchematicsWiring DiagramsTechnical ManualsPreventative MaintenancePerformance Optimization

Soft Skills

Effective CommunicationMentoringCustomer ServiceProblem SolvingRelationship Building

Tools & Technologies

Specialized ToolsTest EquipmentDiagnostic ToolsField Service Management Software

Certifications & Qualifications

Technical DegreeRelevant CertificationValid Driver's License

Industry Keywords

Battery EquipmentPower SystemsOSHA StandardsDOT HazmatISO9000 StandardsUPS SystemsLithium-ionVRLANiCdIndustrial Communication Protocols

About the role

Key responsibilities & impact

Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems
Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools
Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability
Proactively identify potential issues and implement preventative measures to avoid costly downtime
Serve as a technical escalation point for complex issues encountered by junior technicians
Develop and implement advanced troubleshooting techniques and best practices for the team
Build and maintain strong relationships with customers by providing timely, efficient, and professional service
Effectively communicate technical information to customers in a clear and understandable manner
Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety
Conduct on-site customer training and knowledge transfer sessions
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards
Document all service activities, including maintenance records, repair logs, and customer interactions
Prepare detailed technical reports and presentations for internal and external stakeholders
Lead and manage small to medium-scale field service projects, ensuring timely completion and adherence to project specifications.

Requirements

What you’ll need

Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology)
5+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry
Demonstrated experience in leading and mentoring junior technicians
In-depth knowledge of battery technologies (including Lithium-ion, VRLA, NiCd), UPS systems, power distribution equipment, and related systems
Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals
Proficiency in using specialized tools and test equipment
Strong understanding of power electronics, control systems, and industrial communication protocols
Valid driver's license with a clean driving record
Willingness to travel extensively and work flexible hours as needed.

Benefits

Comp & perks

Adhere to all company safety policies and procedures
Operate material handling equipment safely and maintain a clean and organized work environment
Demonstrate safe work procedures when using hand and power tools
Complete all required safety and compliance training
Champion a safety-first culture within the team, ensuring all technicians adhere to safety protocols.