Field Service Technician II

Cutsforth Inc.

Field Service Technician II overseeing installation and servicing of generator systems in a remote role with travel. Supports Cutsforth's reputation through on-site customer engagement and technical problem solving.

Posted 7/22/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $76,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in generator systems installation, troubleshooting, and maintenance, while ensuring adherence to industry best practices and company standards. Proficient in customer engagement and communication, with a strong focus on safety and professionalism in field service operations.

Highest-signal resume keywords

Generator Systems TroubleshootingElectrical/Mechanical Industrial ExperienceCustomer EngagementMicrosoft Office ProficiencySafety Training Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Generator Systems InstallationTroubleshooting Generator SystemsElectrical Equipment ServiceDocumentation in ERP SystemsProduct Demonstrations

Soft Skills

Professional CommunicationPatience and ProfessionalismCollaborationProblem-Solving

Tools & Technologies

Cutsforth ProductsMonitoring Systems SoftwareApple iOS

Certifications & Qualifications

TWIC CardRoutine Drug TestsRequired Safety Training

Industry Keywords

Field ServiceHeavy Industrial SitesPower PlantsOn-Site ServiceTravel Requirements

Tech Stack

Tools & technologies

ERPiOS

About the role

Key responsibilities & impact

Leads Field Service jobs supporting Cutsforth’s brand, value, and reputation through on-site service.
Perform installation of products and execution of services according to the job scope pertaining to generator related systems at customer sites including power plants or other heavy industrial sites.
Prioritize and execute all assigned work following best practices, including job assignments, travel arrangements, and all job-related documentation in the ERP system.
Ensure work is done completely, in a timely and workmanlike manner according to industry best practices and company processes and standards.
Engage the customer when applicable to promote Cutsforth solutions including products and services while on-site through product demonstrations as well as reports and related documentation of findings.
Communicate critical information and findings to client representatives as necessary.
Evaluate, troubleshoot, and solve problems related to generator systems including exciters, collector rings, brush rigging, shaft grounding equipment, monitoring systems including software and components, and Cutsforth products.
Use all available resources including Peers, Engineering Support, Instruction Manuals, and management to proactively identify, follow up, escalate and resolve any issues encountered onsite.
Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process.
Perform well with high degree of patience and professionalism during common occurring delays, schedules changes and alterations to scope of work.
Be ready and available as needed for responsive deployment to customer sites as requested by management including air travel. This includes "on call 365 days a year" to support our customers/industry.
Maintain necessary personal access status including but not limited to a TWIC card, passport, routine drug tests, required safety training, etc.
Supervise assisting technician(s).
Complete all position-based training as assigned and own self-development.
Participate in regular status check-in meetings with FSM: Attend regular Team Meetings and Safety Meetings, Chat Sessions, Conference Calls as requested.
Participate in all safety training at each site as required by each site and adhere to all requirements as directed.
Lead by example, recognize safe behaviors, address unsafe behaviors, and immediately report safety concerns or incidents to the Lead Tech and or Operations Manager
Adhere to all Cutsforth and site-specific dress code guidelines and PPE requirements and maintain a clean and organized workspace on-site and in tool cases etc.
Be engaged in all forms of communication including email, business messaging solutions, text messaging and phone and video call availability with co-workers and customers whether dispatched or working from home.
Communicate with staff and customers professionally in a timely matter with a desire to be helpful and collaborative.
Ensure all company guidelines and processes for time recording and overtime are followed.
Demonstrate awareness for how FS Tech’s role contributes to company reputation and profitability.

Requirements

What you’ll need

Three to five years electrical/mechanical industrial experience desired.
Proficient at using Microsoft Office products and Apple iOS.
Satisfactory experience directly related to Cutsforth product and services determined by supervisors.
Significant travel required (including domestic and international sites).

Benefits

Comp & perks

Paid Time Off
Medical, Vision, Dental Insurance
Health Savings Account with Employer contributions
401(k) with Employer match
Short-term & Long-term Disability Coverage
Accidental Death & Dismemberment Coverage
Life Insurance Coverage
Eight paid holidays per year
All other benefits required by applicable law