Field Service Technician, Coffee and Espresso Equipment

Lavazza Group

Field Service Technician at Lavazza driving technical service excellence and commercial growth in NY Tri-State Area. Collaborating closely with distributor partners and internal stakeholders.

Posted 7/7/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations.
Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting.
Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time.
Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence.
Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions.
Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols.
Support the rollout of new equipment and technical programs in the field.
Other duties as assigned

Requirements

What you’ll need

5+ years of experience in technical services, field operations, or service-related sales roles.
Strong understanding of commercial equipment maintenance and troubleshooting.
Proven ability to work independently and manage a territory with minimal supervision.
Excellent communication and interpersonal skills; ability to influence without authority.
Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
Willingness to travel within the assigned territory.
Experience working with distributor networks or in a B2B service environment.
Ability to analyze service data and translate insights into actionable improvements.
Customer-first mindset with a proactive approach to problem-solving.

Benefits

Comp & perks

Competitive Medical, Vision, Dental Benefits
401K Package
Employee Assistance Program
Ability to be barista certified
Tuition Reimbursement
Performance Development Plans
Employee Discounts
Flexible business casual dress code - jean friendly!
Free coffee, anytime!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical ServicesField OperationsEquipment TroubleshootingPerformance Metrics MonitoringService Response Time Management

Soft Skills

Excellent CommunicationInterpersonal SkillsInfluencing Without AuthorityProactive Problem SolvingIndependent Work