Lavazza Group

Field Engineer

• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations.
• Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting.
• Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time.
• Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence.
• Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions.
• Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols.
• Support the rollout of new equipment and technical programs in the field.
• Other duties as assigned

Field Service Technician, Coffee and Espresso Equipment

General

• Contributes to the design and development of coffee machine brewing units and systems, including the mechanical and hydraulic components (e.g., brewing mechanics, motors), ensuring functionality, reliability and adherence to quality standards;
• Contributes to system architecture development for coffee machines, working with Research and Development teams focused on coffee machines development (e.g., Engineering, Electronics) to smoothly integrate mechanical, hydraulic, and electrical components;
• Researches and proposes sustainable solutions for coffee machine systems and brewing units, contributing to environmental initiatives;
• Conducts tests and analyzes data to evaluate the functionality and performance of the coffee machine as a whole, ensuring effective integration of key subsystems, including water heating, brewing, and capsule handling, to create a cohesive and high quality coffee brewing system;
• Works closely with Research and Development teams focused on food product and packaging development to provide compatibility between coffee capsules and coffee machines;
• Works with cross-functional teams (e.g., Marketing, Production) to align overall coffee machine system and components with new product development requirements, while contributing to financial and technical feasibility assessment;
• Participates in prototypes development and evaluation, ensuring adequate transformation of design concepts into physical or virtual models, and reviewing tests to assess usability, functionality and reliability of the product;
• Contributes to research and evaluation of potential partners and suppliers for components or technological development, providing inputs for partnership suitability, and preparing proposals for contract negotiations;
• Assists in the development and maintenance of design and development guidelines and standards for coffee machines system and brewing units, documenting design decisions, creating reference materials, and contributing to consistency and quality;
• Ensures coffee machines system and brewing units comply with relevant industry regulations and safety standards;
• Keeps track of KPIs and metrics to measure the performance of coffee machine systems and brewing mechanism, providing reports with variances and key insights to management for decision making;
• Conducts research and analysis on industry trends, emerging technologies, and best practices in coffee machine systems and brewing units development to identify opportunities for improvement, providing relevant updates to management.

Brewing Units Development Specialist

Sales

• Manages all distributors and direct customer related activities in designated geography (sales, equipment investment, service, etc.)
• Ensures all distributor and direct customer A/R are within company guidelines and monitors/verifies its performances against the identified targets.
• Utilizes knowledge of the geography, relationships with key contacts, and business insight tools to gain access to potential new customers and new business.
• Ensures the development of the business in line with targeted sales and increased profitability in the assigned areas by managing the scouting and the complete activation of new potential clients in line with Lavazza commercial policies and activation standards (POS materials, products and assortment, prices, and equipment).
• Supports farming activities on key selected clients to increase their value (e.g., driving compliance on contractual volumes with clients with Lavazza equipment, facilitating contract renewal when close to expiration, etc.)
• Tracks budgets allocated for activation by account, ensuring maximum visibility and effectiveness at POS for the activation money invested.
• Tracks results and reviews them on a regular basis with the Senior RSM to confirm execution and delivered results.
• Supports the Lavazza Customer Relationship Management Software by updating sales activities and business opportunities daily.

Field Service Technician, Coffee and Espresso Equipment

Brewing Units Development Specialist

Regional Sales Manager – Foodservice