Lavazza Group

Operations

• General support to the Operations Quality Manager regarding Lavazza North America’s West Chester, PA plant quality systems and procedures.
• Test our products on the Roasting, Grinding, and all Packaging lines.
• Conduct food safety inspections and reviews.
• Control of Non-Conforming product, verify HOLDS, review records, and assist with investigations.
• Manage the storage of production samples.
• Assist with customer complaint investigations on the production floor.
• Maintain incoming material inspections, supplier Non-Conformance creation, HOLDs, and incoming material test equipment.
• Review production data entry into SAP and QDA for accuracy and completeness.
• Environmental Swabs, Nitrogen & Compressed Air testing program.
• Handle sample preparation and shipments to external laboratories.
• Partner with Supply, Supplier Quality, Quality Lab and Maintenance to ensure on-time and reliable leadership and support is provided.
• Performs other related duties and assignments as required.
• Ability to work weekends as needed.
• Ability to work extended shifts as needed.

Operations Quality Inspector – 3rd Shift

• Special projects support cross functional AFH Commercial Team (e.g. New Product Development and Launch).
• Support head of the dept to define and execute sales strategy among different channels (Office Coffee, Office Supply and B2B E-commerce).
• Help coordination among different channel supporting directors of the dept. on lead generation, commercial policy, sales initiative and strategy roll-out.
• Monitor pricing among different channel (incl. compliance on MAP), support promotional activity execution and track results.
• Support E-commerce team and Marketing dept on digital asset creation, online content enhancement and identify improvement opportunities.
• Consolidate and manage reporting of direct and indirect customer sell-out data to assess actual performance vs contracted KPIs.
• Support entire dept over stock replenishment and forecasting process in coordination with Demand Planning dept and external stakeholders (customers, 3PL providers).
• Track, monitor and support new customer activation and internal set up.
• Liaise between sales and Demand Planning team to support in forecasting, including management of new business and/or lost business.
• Support cross functional teams (Sales, Marketing, Finance, Commercial Strategy) with sell-in reporting and analysis to support various aspects of the annual business planning – monthly and quarterly business reviews, annual budget planning, business development and NPD business cases.
• Manage general sales operations activities such as accurate and timely submission of rebates, POs, sales commissions, and contract updates for equipment changes.
• Manage sample orders for new customer and innovation.
• Cross team support on OCS and OP on customer engagement and lead gen/prospect funneling.
• Create and maintain instruction manuals/documentation of business process and timelines, critical activities, and key contacts to maintain business continuity as the cross functional team evolves.

Sales Operations Associate

Marketing

• Mitarbeit im strategischen und operativen Tagesgeschäft
• Unterstützung bei der Rechnungs- und Budgetbearbeitung
• Vorbereitung von Gesprächen mit Agenturen sowie Zusammenarbeit mit dem HQ in Turin
• Unterstützung des Teams bei der Erarbeitung von diversen Key Account Strategien
• Pflege von Kundenkontakten
• Assistenz bei der Erstellung und Auswertung von Markt- und Wettbewerbsanalysen sowie der vergangenen BTL-Aktionen
• Unterstützung bei der Vorbereitung und Durchführung der Handelsmessen
• Unterstützung bei der Zusammenarbeit mit dem Key Account Management sowie dem Außendienst
• Assistenz bei der Steuerung der Standard-Werbematerialien

Werkstudent – Trade Marketing

Pricing Analyst

• Prepare, update, and monitor forecasts, budgets, and periodic revisions (monthly or quarterly)
• Perform analyses on sales data and market trends
• Develop and analyze various business scenarios
• Develop sales forecasts based on previous analyses
• Analyze promotional proposals and discount plans
• Provide insights and economic/commercial analyses to support channel strategies
• Actively participate in the deployment of new planning and reporting tools
• Act as the interface between the Commercial and Marketing teams
• Follow data security and privacy protocols

Home Commercial Planning & Pricing Specialist

Accounts Payable

• Ensure compliance and accuracy in all Accounts Payable activities, maintaining timeliness and adherence to company policies, accounting standards, and regulatory requirements.
• Oversee the full AP lifecycle, including invoice receipt, coding, approval workflows, and payment execution.
• Maintain and govern vendor master data, ensuring completeness, accuracy, and compliance with internal controls and audit standards.
• Lead monthly and year-end close processes for AP, including reconciliations and reporting deliverables.
• Collaborate with Procurement and business stakeholders to resolve invoice discrepancies and drive improvements in the Purchase-to-Pay process for greater efficiency.
• Administer and manage Travel & Expense (T&E) programs, ensuring policy compliance and operational effectiveness.
• Review and approve employee expense reports, verifying adherence to company policy and applicable tax regulations.
• Develop and deliver training and communication on travel and expense policies to employees and management teams.
• Perform vendor account reconciliations and resolve discrepancies promptly to maintain strong vendor relationships.
• Evaluate and enhance AP processes and systems, leveraging automation and best practices to improve accuracy and efficiency.
• Prepare audit documentation and provide analytical support for internal and external audits, including reconciliations and compliance reporting.
• Support cash flow management through accurate cash forecasting and timely reporting.

Accounts Payable Manager

• Ensure consistent brand presence across all online channels by implementing the “Perfect Digital Shelf” (product presentation, content, ratings & reviews, conversion optimization)
• Plan and manage trade marketing initiatives and content optimization for Amazon, Q-commerce and coffee specialist channels in close coordination with E-Commerce and Digital Marketing
• Support digital campaigns, content uploads, performance analyses and reporting
• Participate in cross-functional projects with Digital Marketing, Customer Marketing and E-Commerce
• Operational management of media contacts (omnichannel, Q-commerce) to ensure optimized execution plans in alignment with Sales
• Use data & insights to optimize the customer journey based on relevant KPIs (conversion rate, CTR, share of search, Digital Shelf Score, customer ratings)

Digital Trade Marketing Manager – Germany, Austria

Sales

• Develop annual business plans for customers maximizing business opportunities, driving profitable growth, growing shares, and managing to company objectives.
• Utilize knowledge of your geography, relationships with key contacts, and business insight tools to gain access to potential new customers presenting and gaining new distribution.
• Monitor and report on market strength, distributor performance, and financial viability.
• Develop contingency plan in conjunction with finance team.
• Establish sales territories, budgets, goals, risk profiles, and objectives for each assigned customer.
• Collaboratively work to identify and penetrate regional customers “cold calling” and promoting company products.
• Identify and penetrate customer pipeline, via lead generation, professional networking, and distributor partnerships.
• Regular in market presence working with distributor partners to execute activities that deliver against plan key performance indicators.
• Develop and present annual distributor business reviews with all major market and high priority distributors, with mutually aligned plans, reviewed quarterly.
• Ensure all distributor and customer Accounts Receivables are within company guidelines and monitor/verify its performance against the identified targets.
• Provide input and feedback to cross functional teams such as Marketing, Research & Development, Finance, Customer Service, and Demand Planning.
• Provide business insights and deliver plan updates to internal and external stakeholders each period, inclusive of full use of salesforce.com.
• Perform effective time and resource management while in market and within assigned budgets.
• Proficient with Customer Relations Management “CRM” applications such as SalesForce and PowerBi.

Regional Sales Manager

Manager

• Lead customer-level 4P management in collaboration with cross-functional teams including Lavazza and Broker partners – Sales, Marketing, RGM, Broker Partner.
• Lead monthly category and assortment reviews to identify opportunities and gaps and course correction plans.
• Deliver customer-specific category and brand insights, actions, and course correction plans.
• Coordinate execution of critical promotional periods and ensure readiness.
• Lead monthly internal Customer Business Reviews (CBR) to align on performance and priorities.
• Support Sales Team and Brokers in customer meetings with strategic insights and materials.
• Define and communicate customer planning calendars aligned with Joint Business Planning (JBP) processes.
• Establish quarterly/bi-annual Customer Business Reviews to support strategic mid/long term planning.
• Lead development of customer annual selling stories and support customer meetings as needed.
• Partner with Activation Home associate to define and maintain the Customer Picture of Success (PICOS).
• Align customer activation plans and budget to amplify National Marketing key focus periods and customer key focus periods to drive performance KPIs.
• Evaluate program effectiveness and ROI to recommend optimization strategies for future activations.
• Partner with Activation Home associate and agency to ensure flawless program execution.
• Align with National Category Management on strategic principles and cascade relevant guidance to customer level.
• Manage key stakeholders to ensure alignment and execution to achieve customer objectives and align internal leadership to customer-specific strategies, KPIs, and execution plans – Leadership, Marketing, Sales, RGM, Channel Strategy.
• Contribute to Local/HQ Business Reviews to communicate customer updates, wins, and risks across the organization.
• Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Senior Customer Development Manager – Mass & Club

• Define and drive strategic initiatives that support OCS channel growth, aiming to maximize efficiency of current business models, drive machine installed base expansion in collaboration with Sales team.
• Identify business opportunities leveraging on experience gained on the field and distributors’ needs.
• Define and lead Customer planning calendars, discussing bi-annual category & assortment reviews in full collaboration with the Marketing team.
• Conduct compelling analyses to inform decision-making and identify emerging trends and opportunities with partners.
• Lead, with the collaboration of Sales team, all strategic growth projects with key Distributors, from JBP execution to NPD launches guaranteeing solid communication and performance tracking.
• Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
• Proactively support the data transparency needs, ensuring seamless data flow.
• Monitor and report the execution of key initiatives, through relevant key performance indicators and qualitative feedbacks.
• Contribute to long-range planning and dedicated business reviews (e.g. Monthly Performance Reviews meetings, Quarterly Business Review, etc.).
• Collaborate with the implementation of Customer Activations on the base, being the point of contact between Customers, Marketing, Sales and external partners.
• Oversee the creation of partnership assessments and business plans for new deal proposals (e.g. big bids / tenders).
• Manages leadership expectations and escalations, with a strong ability to drive influence and consensus across key internal and external stakeholders.
• Troubleshoots complex issues and course corrects as appropriate.
• Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Customer Development Manager

Business Analyst

• Analyze pricing, promotions, category profitability, and performance trends using advanced analytics and competitive intelligence.
• Co-design global pricing strategies with HQ and local teams to protect margins and optimize value.
• Coordinate forecasting and budgeting with Finance, Commercial HQ, and Business Units.
• Develop reporting tools to monitor product/customer performance and identify margin opportunities.
• Monitor distributor value chains and lead cross-country benchmarking to harmonize trade policies.
• Collaborate with Commercial, Finance, Portfolio, and Marketing teams for aligned RGM execution.

Revenue Growth Management Analyst

• Lead the setup and coordination of market research projects, defining objectives, methodology, and ensuring alignment with business priorities.
• Lead the setup and execution of ad hoc market research projects (shopper and consumer studies).
• Oversee ongoing management of syndicated research databases (Nielsen, Circana) to ensure data integrity and actionable insights.
• Establish and continuously improve Consumer & Shopper Insight processes and ways of working (WoW) to ensure insight-driven decision-making across teams.
• Act as the primary point of contact with HQ CMI, ensuring alignment on methodologies, research priorities, and data-sharing processes.
• Develop and maintain comprehensive sell-out dashboards for internal stakeholders, ensuring monthly updates, data accuracy, and visibility of key performance metrics across channels.
• Analyse sell-out performance drivers to identify trends, opportunities, and risks impacting brand and category growth across Retail and eRetail channels.
• Define peer set and monitor competitor performance to inform strategic decision-making.
• Continuously track consumer and category trends to shape long-term Category Vision and growth strategy.
• Lead insights discussions during business reviews, translating analysis into actionable recommendations that inform portfolio strategy and commercial decision-making.
• Craft compelling selling stories that articulate yearly priorities, key category trends, and 5Ps direction.
• Partner with cross-functional teams to translate insights into effective commercial strategies and execution plans.

Market Research & Insights Manager

• Mitwirkung bei der Umsetzung von Maschinenprojekten unter Berücksichtigung von Wirtschaftlichkeit, Nachhaltigkeit und Prozessoptimierung
• Pflege des Maschinenportfolios sowie Abstimmung von Preis- und Datenänderungen mit Controlling, Einkauf und Anlagenbuchhaltung
• Salesforce Key User für Case- und Work-Order-Management, Systempflege sowie Einführung neuer Funktionen und Schulungen
• Verwaltung von Ersatzteilen inkl. Artikelcodes, Preis- und Bestellabwicklung in SAP sowie Koordination mit dem Headquarter
• Durchführung von Bestell- und Rechnungsprozessen sowie Datenpflege in Salesforce und SAP
• Koordination von Umbauten und Maschinentausch für definierte Kunden sowie Überwachung von IoT-Systemen
• Erstellung von Reports und Aktualisierung von Stammdaten

After Sales Service – Backoffice Specialist

Procurement

• Define the procurement strategy for the category area relatively investments & services, collaborating with cross-functional teams (e.g., Operations, Marketing) to define procurement needs and requirements, and ensure alignment with the broader business strategy.
• Responsible for managing the budget of the category area, setting purchasing priorities to ensure efficient and effective spending and adherence to budget constraints.
• Perform a comprehensive risk assessment to identify potential risks of investments & services procurement and their impact on the department and the organization as a whole, developing mitigation strategies and action plans to address and minimize risks proactively.
• Oversees and leads category management strategy definition, defining the category portfolio and segmentation, and overseeing category intelligence activities and targets.
• Oversees and leads supplier strategic sourcing, including supplier scouting, evaluation, and selection based on category market analysis and intelligence, and methods and criteria defined by the applicant department (e.g., pricing, capacity, delivery schedules) , as well as contract negotiation and finalization.
• Oversees and leads supplier relationship management and contracting, defining the supplier portfolio and segmentation, defining performance evaluation criteria, overseeing and providing guidelines for contract lifecycle management.
• Manages category Purchase-to-Pay processes, ensuring compliance with policies and procedures, purchasing priorities alignment with category management strategies under responsibility, reviewing and approving category purchase orders within a specified spending limit.
• Ensures processes related to investments & services procurement comply with relevant regulations and both internal and external standards, staying updated on changing regulatory requirements related to sourcing, sustainability, fair trade, and labor practices.
• Provides expert advice and guidance for procurement issues relatively the area of responsibility, addressing critical issues and defining preventive actions.
• Defines and monitors KPIs and metrics to check budget vs actual spending progress within the area of responsibility, identifying areas of improvement and defining changes with the leadership.
• Fosters a culture of ongoing improvement and innovation in the procurement category to enhance effectiveness and optimization, utilizing up-to-date market studies to direct supplier search and selection.
• Manage, develop, and coach a team of two or more. Handle retention, performance management, resource scheduling and planning, capability and skill development, and career development.
• Collaborate with the HQ team to develop a Categories playbook and address that to realize the strategic plan. Performs other related duties and assignments as required.

Procurement Manager – Indirect Services

Customer Support

• Undertakes customer inquiries and complaints and works with internal departments to solve issues
• Works closely with relevant teams in drafting structured documents aimed at responding to customer inquiries/complaints
• Performs order entry and fulfillment
• Provides real-time order shipment information to customers
• Correctly enters data within the billing system
• Ensures compliance with relevant laws and regulations

Customer Service Advisor

Supply Chain

• Responsible for managing the company's small-sized customer relationships
• Developing short to medium-term relationships, providing sales growth, and ensuring customer satisfaction
• Developing stakeholder engagement plan for connecting with key figures
• Negotiating and closing deals within client budget limitations
• Tracking and monitoring KPIs and metrics to evaluate performance and provide reports to relevant stakeholders

Regional Distribution Manager

Compliance

• Support the monitoring of food safety deliverables throughout development stages
• Assist in defining ingredient specifications and process parameters for new products
• Help identify applicable legal requirements and internal Food Safety Targets
• Draft and maintain the analytical Food Safety Control Plan
• Contribute to documentation and data handling, supporting interactions with external labs

Food Safety Compliance Intern

Engineer

• Assists in the development and execution of packaging concepts for both new product launches and enhancements to existing packaging solutions, aligning with market trends, consumer behavior, and consistency with company brand identity;
• Works with cross-functional teams (e.g., Marketing, Production) to align on packaging requirements and contributing to technical and financial feasibility assessment of proposed packaging solutions;
• Supports the development of packaging prototypes, including the creation and assessment of physical prototypes to ensure they meet quality standards, requirements and effectiveness in preserving product integrity and appeal;
• Supports the industrialization process for packaging materials, including the translation of packaging concepts into technical specifications, and assisting in the development of a feasible and scalable production process that meets quality and efficiency targets;
• Supports and maintains relationships with packaging partners and suppliers, preparing proposals, ensuring adherence to contract terms and conditions throughout the relationship, and tracking performance;
• Assists the development of initiatives aimed at enhancing packaging materials (e.g., grammage, structure, etc.) and production processes (e.g., reducing scrap, increasing production speed, reducing sealing temperature), working with relevant cross-functional teams (e.g., Production, Engineering) to support the identification of inefficiencies and reporting findings to management;
• Ensures packaging development activities and initiatives comply with relevant industry laws, regulations, and standards;
• Keeps track of KPIs and metrics to measure packaging development activities performance, providing reports with variances and key insights to management for decision making;
• Conducts research and analysis on industry trends, best practices, and emerging technologies to identify opportunities for improvement or innovation on packaging solutions, providing relevant updates to management.

Packaging Engineer

• Map and systematic update of all trade marketing materials and assets
• Assess and provide systematic reporting of ecommerce and physical campaigns
• Develop and implement trade marketing materials, including artwork and assets for digital and website initiatives
• Manage B2B and retail communication strategies, ensuring delivery of high-quality materials

Trade Marketing, Communication Intern

Content Marketing Manager

• Tik Tok contents Production - From editorial calendar to production
• Performance campaign support
• Lavazza Calendar production support
• New advertising campaign productions support

Content Production Intern

Controller

• Maintain and analyze prices, contract and invoicing conditions, as well as subsequently agreed discounts in SAP (SD module/Vistex)
• Ensure correct and timely implementation of price changes and discounts
• Prepare and analyze reliable and meaningful pricing and conditions reports
• Process retroactive customer rebates in close cooperation with Sales and Accounting
• Support month-end and year-end closings as well as ad-hoc requests
• Act as an active interface between Sales, Accounting and the Sales Back Office

Trade Terms Controller

Business Development Rep

Business Development Associate – OCS

Data Analyst

• Support the definition of the digital strategy, aiming to integrate different projects and respond to market needs and insights derived from data and market trends
• Support strategic and operational decisions through advanced analytics, predictive models, and data-driven solutions
• Develop analytical methodologies for working with large-scale datasets
• Assist in interpreting large datasets by identifying patterns and trends to anticipate future scenarios

Strategy, Data Analyst

Analyst

• Keeps track of KPIs and metrics to measure sales performance against forecasts and targets, identifying variances, investigating the reasons behind them, and generating reports for management
• Performs analyses on sales data and market trends to evaluate performing and underperforming products and uncover actionable insights that inform business decisions
• Performs data analyses using statistical tools and models to understand how various factors impact sales
• Develops sales forecasts over different time periods based on previous analyses, using forecasting models and adjusting them according to changing market conditions and sales objectives

Demand Planning Analyst

Product Analyst

• Supports the implementation and achievement of brand strategy objectives, goals, strategies and measurements (marketing mix, consumer target groups)
• Executes the established brand marketing plan, implementing ATL and BTL activities in collaboration with other marketing teams
• Performs market analysis for the brand, including positioning, awareness, penetration, and other KPIs defined by management
• Ensures marketing and communication activities are aligned to brand strategy and identity
• Assists management in building and deploying brand marketing plans and ensures brand management activities achieve established objectives
• Works within the Away from Home Marketing division at Nuvola (HQ in Turin); fixed-term contract

Marketing Product Analyst – Financial Services

• Design a new controlling model for ECS Vending business, including KPI definition and financial tool implementation, in collaboration with HQ and local teams
• Lead annual budget preparation, forecasting cycles, and long-term planning, ensuring compliance with corporate guidelines and timelines
• Coordinate with Functional, Regional, and Country teams to align financial KPIs, standardize business result interpretation, and share best practices
• Support integration of newly acquired entities into the ECS vending controlling framework
• Monitor vending business financial performance, analyze variances vs. forecasts, and provide recommendations to senior management
• Track progress of business initiatives to evaluate outcomes and ROI against expectations
• Perform monthly variance analysis and comparative performance reviews across markets and business units
• Assist ECS management in identifying and driving cross-business initiatives to improve profitability, working capital, pricing accuracy, and capex control
• Collaborate with ECS Marketing and R&D to assess new opportunities in the Vending business

Senior Business Controller

• Generate insights and analysis that strengthen sales performance and guide strategic decisions in the Food Service channel
• Understand market dynamics, customer segmentation and route-to-market effectiveness across global markets
• Analyze sales data and market trends to evaluate performance, identify underperforming areas and uncover actionable insights
• Track and monitor key sales performance KPIs and metrics, identify variances against forecasts and targets, investigate underlying drivers and propose corrective actions
• Support the development and execution of ad hoc strategic projects with local markets, providing analysis and insights to guide decision-making and ensure consistency with global Food Service strategy
• Apply statistical tools and models to evaluate how various factors (e.g. seasonality, market changes, customer preferences, route-to-market structures) impact sales performance

Food Service Sales Analyst

• Ensure products and processes provided by food and packaging suppliers meet corporate quality standards and regulatory requirements
• Evaluate and qualify new suppliers by conducting quality audits and capability assessments
• Monitor performance of existing suppliers, analyze quality data and implement corrective and preventive actions
• Collaborate with suppliers to develop and improve manufacturing processes ensuring compliance
• Manage non-conformities and complaints, coordinating timely investigations and resolutions
• Work within the Supplier Quality Team in the Quality & Procurement Department, based at the Innovation Center in Turin

Supplier Quality Engineer – Food and Packaging

• Support implementation of trade marketing initiatives to amplify brand visibility and drive sales
• Assist trade partners management to optimize product assortment, placement and promotions
• Collect and analyze market, shopper and competitive data to inform in-store and online activities
• Manage digital assets, product content and promotional calendars; analyze digital shelf performance
• Work with cross-functional teams to ensure product availability and streamline supply chain processes
• Develop and implement merchandising plans for points of sale including displays and signage
• Track KPIs and prepare reports to measure impact of trade marketing activities
• Monitor contractual adherence and keep management informed of key issues