Lavazza Group

Sales

• Manages all distributors and direct customer related activities in designated geography (sales, equipment investment, service, etc.).
• Ensures all distributor and direct customer A/R are within company guidelines and monitors/verifies its performances against the identified targets.
• Utilizes knowledge of the geography, relationships with key contacts, and business insight tools to gain access to potential new customers and new business.
• Ensures the development of the business in line with targeted sales and increased profitability in the assigned areas by managing the scouting and the complete activation of new potential clients in line with Lavazza commercial policies and activation standards (POS materials, products and assortment, prices, and equipment).
• Supports farming activities on key selected clients to increase their value (e.g., driving compliance on contractual volumes with clients with Lavazza equipment, facilitating contract renewal when close to expiration, etc.).
• Tracks budgets allocated for activation by account, ensuring maximum visibility and effectiveness at POS for the activation money invested.
• Tracks results and reviews them on a regular basis with the Senior RSM to confirm execution and delivered results.
• Supports the Lavazza Customer Relationship Management Software by updating sales activities and business opportunities daily.

Regional Sales Manager

Manager

• Lead customer-level 4P management in collaboration with cross-functional teams including Lavazza and Broker partners – Sales, Marketing, RGM, Broker Partner.
• Lead monthly category and assortment reviews to identify opportunities and gaps and course correction plans.
• Deliver customer-specific category and brand insights, actions, and course correction plans.
• Coordinate execution of critical promotional periods and ensure readiness.
• Lead monthly internal Customer Business Reviews (CBR) to align on performance and priorities.
• Support Sales Team and Brokers in customer meetings with strategic insights and materials.
• Define and communicate customer planning calendars aligned with Joint Business Planning (JBP) processes.
• Establish quarterly/bi-annual Customer Business Reviews to support strategic mid/long term planning.
• Lead development of customer annual selling stories and support customer meetings as needed.
• Partner with Activation Home associate to define and maintain the Customer Picture of Success (PICOS).
• Align customer activation plans and budget to amplify National Marketing key focus periods and customer key focus periods to drive performance KPIs.
• Evaluate program effectiveness and ROI to recommend optimization strategies for future activations.
• Partner with Activation Home associate and agency to ensure flawless program execution.
• Align with National Category Management on strategic principles and cascade relevant guidance to customer level.
• Manage key stakeholders to ensure alignment and execution to achieve customer objectives and align internal leadership to customer-specific strategies, KPIs, and execution plans – Leadership, Marketing, Sales, RGM, Channel Strategy.
• Contribute to Local/HQ Business Reviews to communicate customer updates, wins, and risks across the organization.
• Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Customer Development Manager – Natural & Distributor

Project Manager

• Coordinate transformation projects (SQUAD) ensuring alignment with business objectives
• Develop and maintain integrated project plans, sprint backlogs, and reporting dashboards using agile frameworks.
• Monitor project KPIs, adoption metrics, and team performance, providing actionable insights.
• Facilitate agile ceremonies (sprint planning, stand-ups, retrospectives) and promote ways of working within squads.
• Support in reinventing processes, designing activities, mapping implications on WoWs, and liaising with HR to address impacts.
• Collaborate with 3rd-party agencies and internal teams to maximize value and mitigate risks.
• Drive adoption of process transformation, defining and implementing change management plans.
• Champion the adoption of agile methodologies, AI and agentic tools.

Digital Transformation Project Manager

Data Scientist

• Collaborate within Agile squads to design and implement machine learning models that solve real business problems.
• Manage the model lifecycle: from ideation and data preparation to deployment and scaling on Cloud platforms using modern MLOps practices.
• Translate data into actionable insights through data storytelling, empowering strategic decisions.
• Contribute to building a strong data culture, ensuring quality, ethics, and compliance in every solution.

Human Resources

• Gestione delle attività operative HR e corretta implementazione di politiche, procedure e processi intern
• Supporto ai manager nella gestione quotidiana delle persone, fungendo da riferimento per sviluppo, performance e gestione dei team
• Gestione completa del processo di ricerca e selezione: pubblicazione annunci, screening, colloqui e onboarding
• Gestione delle tematiche legate ai dipendenti, garantendo conformità al CCNL Commercio e ai contratti collettivi di riferimento.
• Supporto nella gestione dei programmi retributivi e dei benefit, in allineamento alle linee guida di Gruppo.
• Identificazione bisogni formativi, progettazione e coordinamento dei programmi di training.
• Coordinamento con l’Ufficio Paghe esterno, gestione presenze, paghe, benefit, mantenimento dati e documentazione amministrativa.

HR Business Partner – Temporary Contract

Marketing

• Support in the development and management of shopper activation campaigns and tailor-made projects for Modern Trade (GDO/GDS)
• Assist in preparing newsletters featuring photographic and numerical reports on extra-display trade marketing initiatives
• Contribute to the organization of special retail events
• Assist in the administrative management of activities carried out by field marketing agencies
• Manage photographic reports and maintain a repository of extra-display initiatives at both national and local levels (GDO/GDS)

Trade Marketing Intern

• Manage HR processes and activities
• Ensure compliance with employment laws
• Implement talent acquisition process
• Support employee relations issues

HR Generalist

• Analysing commercial performance using analytical tools and direct interaction with Group subsidiaries
• Studying country/channel development to identify size, trends, segment focus and winning business models
• Supporting the channel management team to achieve growth targets
• Contributing to the development of strategic projects

Sales Strategy Intern

Operations

• General support to the Operations Quality Manager regarding Lavazza North America’s West Chester, PA plant quality systems and procedures.
• Test our products on the Roasting, Grinding, and all Packaging lines.
• Conduct food safety inspections and reviews.
• Control of Non-Conforming product, verify HOLDS, review records, and assist with investigations.
• Manage the storage of production samples.
• Assist with customer complaint investigations on the production floor.
• Maintain incoming material inspections, supplier Non-Conformance creation, HOLDs, and incoming material test equipment.
• Review production data entry into SAP and QDA for accuracy and completeness.
• Environmental Swabs, Nitrogen & Compressed Air testing program.
• Handle sample preparation and shipments to external laboratories.
• Partner with Supply, Supplier Quality, Quality Lab and Maintenance to ensure on-time and reliable leadership and support is provided.
• Performs other related duties and assignments as required.
• Ability to work weekends as needed.
• Ability to work extended shifts as needed.

Operations Quality Inspector – 1st Shift

Customer Support

• Undertakes customer inquiry / clarification or complaint and works with internal departments to solve issues
• Works closely with relevant teams and departments in drafting structured documents for customer inquiries/complaints
• Performs order entry and fulfillment, verifying accuracy of order details
• Provides relevant order shipment information to customers
• Correctly enters data within the billing system
• Ensures the accuracy of payment information
• Performs return requests, tracks returned products, and processes refunds efficiently
• Accurately records customer inquiry/clarification and complaint in CRM
• Ensures compliance with relevant laws and regulations
• Keeps track of KPIs and metrics related to customer service performance and prepares reports

Customer Service Advisor

Accountant

• Support the monthly, quarterly, and year-end close activities, ensuring timeliness and accuracy of financial records
• Reconcile sub-ledgers to general ledger balances, identifying and resolving discrepancies
• Assist with the posting and reconciliation of trade promotion accruals vs. actuals
• Support intercompany transaction entries and monthly reconciliation
• Provide assistance during internal and external audits by preparing schedules and gathering documentation
• Collaborate with Finance, Sales, and other departments to ensure accurate GL and cost center coding, including reclasses when needed
• Assist in the setup and maintenance of Finance-related purchase orders in SAP
• Participate in ad hoc analysis, reporting, and special projects as assigned

Junior Accountant

Engineer

• Develop, maintain, and safeguard factory controls, IT systems, and industrial networks.
• Define and implement long-term strategies for controls and IT systems, including technology upgrades, software standards, electrical standards, policies, and lifecycle management for maintenance and obsolescence.
• Design and propose operational solutions; lead and manage capital projects for new processes and equipment integration.
• Drive continuous improvement initiatives to enhance operational efficiency and reliability.
• Provide advanced troubleshooting and structured problem-solving for complex control system issues.
• Establish and maintain control engineering best practices, site standards, and compliance with UL and safety regulations.
• Maintain and update control schematics, drawings, and technical documentation.
• Ensure health and safety of personnel and proper care of equipment, property, and product under control.
• Train and mentor engineers, maintenance personnel, and other associates on troubleshooting controls and IT systems.
• Collaborate with cross-functional teams to achieve operational objectives and project goals.
• Stay current with industry trends through education, professional networks, professional publications, personal networks, certifications, and participation in technical organizations.
• Perform other duties and tasks as assigned.

Controls Engineer II

Supply Chain

• Ensure on-time, in-full delivery to our customers in Germany and Austria by coordinating external logistics service providers, customer service teams and other stakeholders in day-to-day operations
• Inventory tracking and replenishment planning for locally managed items supplied by European vendors
• Cross-functional coordination in out-of-stock situations based on analyses of product availability, inventory coverage and planned inbound deliveries
• Prepare reports for packaging licensing partners and perform the annual audit
• Monitor system interfaces with the warehouse service provider (IDoc processing in SAP) and track inventory discrepancies
• Temporarily handle co-packing planning in collaboration with the logistics provider and internal planning teams

Supply Chain Specialist, Germany & Austria

Business Development Rep

• Conduct market and competitor research to spot trends and opportunities
• Support analyses for market expansion and portfolio development
• Assist in RTM mapping and distributor/channel assessment
• Coordinate cross-functional activities with HQ and local teams
• Collect and consolidate data, track KPIs, prepare reports/presentations
• Contribute to process improvement and execution of commercial initiatives

Regional Sales Manager

Customer Development Manager – Natural & Distributor

Digital Transformation Project Manager

Data Scientist

HR Business Partner – Temporary Contract

Trade Marketing Intern

HR Generalist

Sales Strategy Intern

Operations Quality Inspector – 1st Shift

Customer Service Advisor

Junior Accountant

Controls Engineer II

Supply Chain Specialist, Germany & Austria

Regional Sales Manager

Business Development Intern